Gena M. Shorf
Major Case Director - Complex Claims Unit at IAT Insurance Group- Claim this Profile
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Bio
Al Quick
I have worked with Gena for several years and she is a seasoned professional.
Al Quick
I have worked with Gena for several years and she is a seasoned professional.
Al Quick
I have worked with Gena for several years and she is a seasoned professional.
Al Quick
I have worked with Gena for several years and she is a seasoned professional.
Credentials
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Property & Casualty Producer's License (WA and OR)
Washington State Department of InsuranceAug, 2018- Nov, 2024 -
Washington State Independent Adjuster License
Washington State Department of InsuranceJul, 2018- Nov, 2024
Experience
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IAT Insurance Group
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United States
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Insurance
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700 & Above Employee
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Major Case Director - Complex Claims Unit
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Aug 2021 - Present
• Handle highly complex exposure Commercial Auto and Commercial General Liability Claims • Develop litigation/file strategy and direct defense counsel in activities • Evaluate, negotiate and authorize settlements • Handle highly complex exposure Commercial Auto and Commercial General Liability Claims • Develop litigation/file strategy and direct defense counsel in activities • Evaluate, negotiate and authorize settlements
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Superior Risk Management
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United States
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Insurance
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1 - 100 Employee
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Sr. Claims Manager
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Mar 2020 - Aug 2021
• Handle large loss and litigated commercial trucking liability claims for a Claims Administrator • Hire and direct defense counsel in all defense activities • Hire and manage independent adjusters in all investigation activities • Follow company guidelines and prepare comprehensive claim summaries on all bodily injury claims and large loss property damage claims • Attend mediations, roundtable discussions and strategy meetings to ensure proper case posture and claim valuation • Complete background checks, comprehensive ISO searches, jury verdict searches and case law searches to bolster defense of cases and move them toward final resolution • Consistently meet or exceed team metrics goals for file closures • Consistently exceed team metrics goals for outgoing telephone calls Show less
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Risk Management Solutions LLC
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Vancouver, Washington
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Contract Claim Consultant/Negotiator
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Jul 2019 - Mar 2020
• Handled all business operations as a part-time claims consultant/case manager • Negotiated and resolved claims • Cultivated new business relationships and provided superior customer service • Handled all business operations as a part-time claims consultant/case manager • Negotiated and resolved claims • Cultivated new business relationships and provided superior customer service
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Liberty Mutual Insurance
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United States
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Insurance
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700 & Above Employee
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Technical Specialist II
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May 2016 - Feb 2018
• Handled large loss and litigated commercial general liability and commercial automobile claims • Attended mediations, arbitrations, depositions, expert strategy meetings and trials as necessary • Reviewed caselaw and trial verdicts to bolster client defense • Hired, managed and directed defense counsel in all lawsuit activities • Reviewed polices, determined coverage, drafted coverage position letters and reservation of rights letters • Determined exposures and prepared comprehensive bodily injury evaluations • Reviewed written agreement contracts, identified risk transfer opportunities to mitigate claims being presented to the insured company and sent tender letters • Facilitated claims roundtable discussions • Maintained strong communication (oral & written) with all departments • Cultivated meaningful customer relationships, maintained frequent interaction and responded to inquiries from internal and external customers • Consistently met team telephone metrics goals of answering calls live greater than 76% of the time Show less
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Lancer Insurance Company
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United States
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Insurance
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200 - 300 Employee
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Technical Specialist
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May 1996 - May 2016
• Handled claims beginning to close including large loss and litigated charter bus, school bus, shuttle bus, limousine and trucking claims • Reviewed policies, completed coverage assessments and prepared reservation of rights letters • Prepared comprehensive large loss presentations and reports to senior management for reinsurers • Managed complex litigation, attend mediations, arbitrations, depositions, expert strategy meetings and trials as necessary • Hired, managed and directed defense counsel in all lawsuit activities • Identified risk transfer opportunities and sent subrogation packets • Completed fraud investigations • Completed thorough investigations including taking recorded statements of all involved parties and witnesses • Prepared comprehensive injury evaluations with minimal supervision • Maintained strong communication and collaboration with internal and external customers • Managed 2 large key accounts • Mentored and coached less tenured staff Show less
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Education
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1988 - 1994
Washington State University Vancouver
Bachelor of Arts - BA, Social Sciences -
2014 - 2017
Claims and Litigation Management Alliance (CLM) Claims College
School of Transporation Level 1 -
2015 - 2015
Trucking Boot Camp - The Rincon Law Group
Certificate, Truck Transportation -
2007 - 2007
Munich Reinsurance - Advanced Negotiation Seminar
Certificate, Advanced Negotiation -
1998 - 1998
American Educational Institute, Inc.
Certificate, Legal Principles Claims Specialist (LPCS)
Community
