Experience

Southern Oregon Education Service District

• Software Development
• 1 - 100 Employee

• Family Intervention Specialist

  • Aug 2023 - Present



Family Solutions

• United States
• Mental Health Care
• 1 - 100 Employee

• Milieu Treatment Therapist

  • May 2022 - Aug 2023



Guglielmo Winery, est. 1925

• United States
• Beverage Manufacturing
• 1 - 100 Employee

• Tasting Room Manager

  • Dec 2017 - Mar 2022

  ● Develops and ensures implementation of success vision/strategy through strong leadership that is consistent with brand equities to achieve Experience objectives. Develops innovative Guest Experiences that support the brand essence. ● Oversees the Tasting Room programs, ensuring the experience is “best industry” for each guest. ● Manages workflow for all Tasting Room activities and events. ● Participates in department and interdepartmental planning and management teams and works cross-functionally to improve processes within the organization. ● Develops strategic initiatives to increase wine sales, conversion to club membership and guest engagement. ● Identifies and obtains staff capabilities needed to accomplish objectives and conducts training, instruction and development of staff. ● Leads local community and non-profit partnerships. ● Develops, maintains and assures adherence to operating budget. Show less



Admirals Hill Marina

• Chelsea MA

• General Manager

  • Feb 2012 - Dec 2017

  • Manage office operations of 135 slip marina • Financial management: bookkeeping, collection of rents, weekly statements, accounts payable, billing, and payroll • Professional and timely communications to slip owners about marina operations, procedures, and monthly budget • Process and coordinate work orders for the yard manager and marina mechanic while reviewing records for accuracy • Manage fuel dock operation and employees in job duties, safety practices, marina policies and daily safety checks • Create and maintain employee schedules to ensure highest level of customer service Show less



Massachusetts Department of Mental Health (DMH)

• United States
• Wellness and Fitness Services
• 400 - 500 Employee

• Theraputic Consultant

  • May 2013 - Jul 2013

  • Work 1:1 with individual experiencing severe behavioral, psychological and learning challenges • Work closely with DMH to collectively formulate and provide most beneficial treatment plan possible • Track client progress and prepare weekly reports to present to both parents and supporting case managers • Work 1:1 with individual experiencing severe behavioral, psychological and learning challenges • Work closely with DMH to collectively formulate and provide most beneficial treatment plan possible • Track client progress and prepare weekly reports to present to both parents and supporting case managers



Private Client

• Acton, Ma

• Theraputic Consultant

  • Sep 2011 - Jul 2013

  • Work 1:1 with individual experiencing severe behavioral, psychological and learning challenges • Tracked client's progress and prepare weekly reports to present to both parents and supporting case managers • Supported client in physical activity by attending weekly swimming sessions • Educated client on how to use coping skills and social skills outside of the home • Implemented life skills in the home and in public settings • Work 1:1 with individual experiencing severe behavioral, psychological and learning challenges • Tracked client's progress and prepare weekly reports to present to both parents and supporting case managers • Supported client in physical activity by attending weekly swimming sessions • Educated client on how to use coping skills and social skills outside of the home • Implemented life skills in the home and in public settings



LUK, Inc.

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Theraputic Mentor

  • Jan 2013 - Jun 2013

  • Provided supervision for adolescence in respite care • Maintained a safe environment while transitioning into the community and home • Created a structured schedule to ensure client completed school work • Worked with family on steps to take to ensure a safe home environment • Supported client in finding volunteer opportunities in their community while providing transportation and supervision during volunteer hours. • Tracked client progress and prepare weekly reports to present to both parents and supporting case managers • Work 1:1 with individual experiencing severe behavioral, psychological and learning challenges Show less



Wayside Youth & Family Support Network

• United States
• Mental Health Care
• 200 - 300 Employee

• Theraputic Consultant

  • Mar 2013 - May 2013

  • Work 1:1 with individual experiencing severe behavioral, psychological and learning challenge • Work closely with the Wayside Youth and Families clinical team to collectively formulate and provide most beneficial treatment plan possible • Track client progress and prepare weekly reports to present to both parents and supporting case managers • Work 1:1 with individual experiencing severe behavioral, psychological and learning challenge • Work closely with the Wayside Youth and Families clinical team to collectively formulate and provide most beneficial treatment plan possible • Track client progress and prepare weekly reports to present to both parents and supporting case managers



Youth Villages

• United States
• Philanthropic Fundraising Services
• 700 & Above Employee

• Assistant Residental Supervisor

  • Apr 2011 - Jul 2012

  • Provided counseling at New England’s leading provider of residential treatment for adolescent girls • Maintained a safe environment through structured activities and thoroughly memorized behavior plans • Worked closely with treatment coordinators and clinicians to collectively formulate and provide the best treatment plans for each individual • Provided counseling at New England’s leading provider of residential treatment for adolescent girls • Maintained a safe environment through structured activities and thoroughly memorized behavior plans • Worked closely with treatment coordinators and clinicians to collectively formulate and provide the best treatment plans for each individual



Delta Management Associates, Inc.

• United States
• Financial Services
• 1 - 100 Employee

• Collections Specialist

  • Jan 2010 - Jan 2011

  • Consistently exceeded monthly quotas and minimum outbound calls. • Maintained the highest amount of customers through the successful collection of delinquent balances. • Skip-traced accounts to located assets or to obtain the location of a debtor. • Handled inbound and outbound collection calls in a courteous manner. • Effectively negotiated and handled objections and excuses from debtors. • Worked within the confines of the Fair Debt Collection Practice Act; certified through the federal government to manage Department of Education accounts; upholds FDCPA and state laws while providing quality customer service. Show less



Montecito Country Club Inc

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Banquet Server, Waitress, Hostess

  • Mar 2008 - Jul 2009

  • Responsible for soliciting fine dining service ensuring the highest level of customer service to country club members and guests. • Consistently followed sequence of service utilizing all proper procedures standardized by the country club service management. • Promptly greeted, accompanied guests to their table and communicated daily specials to club members. • Coordinated activities of dining room personnel to provide fast and courteous service to patrons, scheduled dining reservations and adjusted complaints of patrons. Show less



Sandpiper Golf Course

• Santa Barbara, California Area

• Beverage hostess

  • Mar 2006 - Feb 2008

  • Provided prompt, efficient service to all guests, including preparing food, beverages and snacks as ordered on the golf course. Provided upscale customer service. • Managed reservations, assisted with menu development and daily specials. • Provided prompt, efficient service to all guests, including preparing food, beverages and snacks as ordered on the golf course. Provided upscale customer service. • Managed reservations, assisted with menu development and daily specials.



Rebekah Children's Services

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Residential Counselor

  • Jun 2004 - Aug 2006

  • Monitored and directly supervised adolescent boys and girls who are severely emotionally disturbed. • Maintained a therapeutic milieu by providing residents with an opportunity to learn and grow through behavior modification plans, crisis intervention and conflict resolution founded in the agency's Wraparound philosophy. • Assisted in the day-to-day operations of the cottage and care of residents (chores, medical appointments, life skills, educational/social focus groups, etc) by facilitating and leading planned activities. • Administered medication in an accurate and timely manner. • Completed documentation according to policy and procedures. • Supervised and participated in intensive day treatment activities. • Communicated and collaborated with team members, therapists and agency employees. • Assisted the Cottage Manager in the implementation of the unit program and protocol, specifically by orientating and training new Residential Counselors. Show less



City of Gilroy

• United States
• Government Administration
• 1 - 100 Employee

• Recreation Leader

  • Jun 2000 - Nov 2004

  • Monitored and directly supervised at-risk youth between the ages of 6-17. • Served as a mentor and provided a safe and fun environment which fostered youths to achieve their full potential. • Facilitated homework and incentive programs to promote individuals’ success. • Created and implemented prevention programs alongside Gilroy Gang Task Force and M.A.C.S.A.. • Facilitated recreational activities that fostered team building and trust; coached and officiated soccer, basketball and gymnastics programs. • Organized and directly supervised field trips and coordinated recreational summer programs. • Served as a community advocate for the youth programs; recruited donors and volunteers for youth programs. • Worked in the Ochoa Migrant Center providing recreational programs to at risk youth between the ages of 6-17. Show less