Experience

Quintessential Brands Group

• United Kingdom
• Wine & Spirits
• 1 - 100 Employee

• HR Advisor

  • Feb 2019 - Present

• HR Assistant

  • Oct 2017 - Jan 2019



Liverpool Football Club

• United Kingdom
• Spectator Sports
• 700 & Above Employee

• HR and Payroll Administrator

  • May 2017 - Sep 2017



Pearson VUE

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• HR Administrator

  • May 2015 - May 2017

   Managing the starter, mover and leaver processes. Involving producing contracts, ensuring that all HR systems are up to date and accurate and communicating with managers and other departments. Provide HR support and advice to line managers and employees explaining policies and procedures, where necessary, by telephone, email and face-to-face.  Organise and conduct HR inductions for central employees ensuring that they have clear knowledge of the benefits offered by the business. Processing new members onto numerous benefit plans on a monthly basis communicating with payroll and benefit providers. Daily use of various systems such as ADP Freedom, Oracle and Valet. Entering data into these systems in order to maintain accurate records.  Involvement in the recruitment processing including screening candidates, conducting telephone interviews and supporting the hiring manager in face-to-face interviews, offering support and advice where appropriate.  Produce reports at the request of management and other departments ensuring that the information is accurate and appropriate for the intended use. Maintain and manage the filing and electronic systems used for storing personnel files.  Ensure that references and criminal record checks are received in a timely manner, following up with employees and line management where required. Conduct face-to-face maternity and paternity meetings in which the rights of the employee are explained and any questions or queries are addressed.  Note taking in various meetings surrounding the capability, disciplinary and grievance procedures whilst furthering my understanding of the processes involved and offering advice when needed. Show less

• Customer Service Specialist

  • May 2012 - May 2015

   Acknowledge, reply and response to customer queries by email and telephone whilst choosing the most appropriate method to do keeping both the customer and business in mind. Responsible for managing a task in its entirety ensuring that the correct procedures are followed and that all SLA’s are met.  In addition to completing this assigned task, I keep check on all other tasks to ensure SLA’s are being met and provide assistance to colleagues when needed by looking at tasks in order of priority. Use a wide range of systems including RegMan, VSS, MindHub and Ops UI confidently to ensure that the best service is provided both to the customer and in a way that also benefits the company. Implemented changes and streamlined current processes to ensure that the best possible service is provided to the customer as well as meeting the company’s needs. These changes ensure that valuable time saved, time which could be used in other areas of the company. Taken an active role in designing training packs to aid other colleagues in the learning of the tasks and processes within the team to ensure the best possible service is provided Liaise with different departments and clients such as the internal finance department and the external delivery team, Prolog, to resolve customer queries.  Ensure that all work is completed to its highest standard, this can be shown in receiving the category of exceeds expectations in my last two PDRs. Acknowledge and response to complaints following the procedures in place. Show less



E.ON

• Germany
• Utilities
• 700 & Above Employee

• Customer Service Advisor

  • Apr 2011 - May 2012

   Answer customer queries by telephone, identifying and meetings their needs.  Discuss and promote products available to the customer that may be beneficial to them in order to meet set sales targets.  Provide support to colleagues who are new to the organisation by providing assistance with any customer or system queries.  Answer customer queries by telephone, identifying and meetings their needs.  Discuss and promote products available to the customer that may be beneficial to them in order to meet set sales targets.  Provide support to colleagues who are new to the organisation by providing assistance with any customer or system queries.



McDonald's

• United States
• Restaurants
• 700 & Above Employee

• Shift Running Manager

  • Jul 2006 - Mar 2011

   Managing the daily or nightly running of the restaurant ensuring that floor managers were aware of their role and how to manage the employees in their area.  Managing up to 20 employees at anyone time to ensure that customers were served within a specific amount of time and that the correct amount of food was being produced.  Completing the counting of stock on a regular basis and inputting this data into the system to ensure that an appropriate level of stock is held at all times.  Cashing up the tills, counting the profit made and securing this within the safe and recording this in the cashbook.  Gaining ‘Manager of the Year’ at the yearly awards ceremony as voted for by the store manager.  Managing and projecting the work load to ensure that all tasks were completed as well as the employees taking their entitled breaks.  Keeping the company in mind by managing the labour figure to ensure that profit was not being lost due to over-staffing. Show less