Gemma Richardson
Director of Care and Supported Housing at Hightown- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Kerry Pollard
Gemma is a true Housing Professional with a compassion for those she is responsible for.
Kerry Pollard
Gemma is a true Housing Professional with a compassion for those she is responsible for.
Kerry Pollard
Gemma is a true Housing Professional with a compassion for those she is responsible for.
Kerry Pollard
Gemma is a true Housing Professional with a compassion for those she is responsible for.
Experience
-
Hightown
-
United Kingdom
-
Civic and Social Organizations
-
100 - 200 Employee
-
Director of Care and Supported Housing
-
Dec 2021 - Present
-
-
-
-
Head of Care & Supported Housing
-
Mar 2013 - Dec 2021
Key Responsibilities and Accountabilities:• Child Protection and Safeguarding Lead• Registered CQC Manager for domiciliary care contracts across Hertfordshire• Write policy and ensure operational procedures are compliant with legislative, regulatory and contractual requirements• Set budgets and manage accounts with contracts worth over £3 million per annum• Negotiate service specifications, contract terms and values• Interface with commissioning and contract managers • Report to and deputise for the Director of Care & Supported HousingProvide operational leadership to care and support staff, identify and secure new business opportunities, spearhead departmental strategic planning and develop growth plans Show less
-
-
Area Manager - Care & Supported Housing
-
Apr 2012 - Feb 2013
Key Responsibilities and Accountabilities:• Managed short term supported housing services including refuges, homeless night shelter and outreach services, supported living services and young people’s accommodation in and around Hertfordshire• Reported to the Director of Care & Supported Housing• Managed 3 direct and 150 indirect reports• Developed key policies and operational procedures namely Safeguarding Vulnerable Adults and Children and Mental Capacity/ Deprivation of Liberty Safeguards• Managed Housing Related Support contracts worth approximately £1 million per annum• Oversaw the running of two charity shops and associated day services Show less
-
-
-
-
Customer Advisor
-
Jan 2011 - Dec 2012
-
-
-
-
Housing Management Team Leader
-
Sep 2005 - Mar 2012
-
-
Education
-
2009 - 2010
Institute of Leadership & Management
Level 3 -
2008 - 2009
Chartered Institute of Housing
Level 4 Certifcate in Access to Housing -
2001 - 2005
University of Hertfordshire
Bachelor of Science (BSc), Psychology
Community
