Digital Account Manager

• Jan 2023 - Present

Account Manager Eastern Spain

• Jan 2019 - Sep 2022

Grow sales in line with marketing strategy.Implement pricing changes as needed.Achieve customer activity targets in line with management strategy.Report customer visit and opportunity (project) activity in the CRM system.Compile reports as requested by business management.Understand the market and competitors and provide feedback to the company as relevant.Cooperate with Customer Service to solve operational issues.Develop relationships with existing customers and look for business growth opportunities.Visit prospect customers to develop new business relationships for the company.Identify, qualify and follow-up of leads for projects and specifications.Coordinate project team around projects.Provide accurate customer product forecasts. Show less

Inside Sales Representative Spain & Portugal

• Sep 2016 - Jan 2019

Generate new sales opportunities for own account portfolio of small to midsize, prospective customers and key distributors in Spain / Portugal. By using various sales and marketing tools, through mailings, research, cold calling and trade show leads including minimal travels.Improve added customer value by demonstrating our capabilities and building stronger customer intimacy.

International Patent and Trademark Administrative

• Oct 2015 - Sep 2016

Social Media customer care agent

• Jan 2015 - Oct 2015

Customer Care on Social Networks. Reply customers that contact with us through private messages, posts or tweets, and keep the track of the actions that have been taken.

Customer Care Representative of Online Banking

• May 2013 - Oct 2015

Atender a los clientes que se ponen en contacto con nuestro servicio de banca online, ya sea a través de teléfono, correo electrónico o chat. Realizar consultas de información general, estado de cuentas u otros productos, y también realizar operativa bancaria (transferencias, traspasos, amortizaciones, operativa de fondos de inversión o valores, entre otras)