Gemma Osgood Palmer
Senior Product Designer at Slido- Claim this Profile
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Bio
Sam Gilbey
Gemma was fantastic to work with and I hope I get the chance to collaborate with her again soon. She's always keen to dive in and try to find a solution for any given user experience issue, coming up with plenty of ideas of her own, while being receptive to feedback. She's very passionate about the industry in general, and her output specifically, and as such would be a positive and prolific asset to any team.
Karen Roles
Gemma is one of the few junior IAs that I’ve met that can truly hit the ground running. Gemma has a voracious appetite for learning about everything. She immediately understands very complex concepts and her inquisitive and very analytical mind often leads her to insights and solutions way beyond her years. Gemma is a wizard with Axure, a professional in Omnigraffle and can competently turn her hand to Indesign, Photoshop etc. Her deliverables are always beautifully presented, well laid out and of a high quality despite the rate as which she can churn them out. I feel honoured to have been able to pass on some of my experience to Gemma. She is a natural born leader and I look forward to watching her career flourish.
Sam Gilbey
Gemma was fantastic to work with and I hope I get the chance to collaborate with her again soon. She's always keen to dive in and try to find a solution for any given user experience issue, coming up with plenty of ideas of her own, while being receptive to feedback. She's very passionate about the industry in general, and her output specifically, and as such would be a positive and prolific asset to any team.
Karen Roles
Gemma is one of the few junior IAs that I’ve met that can truly hit the ground running. Gemma has a voracious appetite for learning about everything. She immediately understands very complex concepts and her inquisitive and very analytical mind often leads her to insights and solutions way beyond her years. Gemma is a wizard with Axure, a professional in Omnigraffle and can competently turn her hand to Indesign, Photoshop etc. Her deliverables are always beautifully presented, well laid out and of a high quality despite the rate as which she can churn them out. I feel honoured to have been able to pass on some of my experience to Gemma. She is a natural born leader and I look forward to watching her career flourish.
Sam Gilbey
Gemma was fantastic to work with and I hope I get the chance to collaborate with her again soon. She's always keen to dive in and try to find a solution for any given user experience issue, coming up with plenty of ideas of her own, while being receptive to feedback. She's very passionate about the industry in general, and her output specifically, and as such would be a positive and prolific asset to any team.
Karen Roles
Gemma is one of the few junior IAs that I’ve met that can truly hit the ground running. Gemma has a voracious appetite for learning about everything. She immediately understands very complex concepts and her inquisitive and very analytical mind often leads her to insights and solutions way beyond her years. Gemma is a wizard with Axure, a professional in Omnigraffle and can competently turn her hand to Indesign, Photoshop etc. Her deliverables are always beautifully presented, well laid out and of a high quality despite the rate as which she can churn them out. I feel honoured to have been able to pass on some of my experience to Gemma. She is a natural born leader and I look forward to watching her career flourish.
Sam Gilbey
Gemma was fantastic to work with and I hope I get the chance to collaborate with her again soon. She's always keen to dive in and try to find a solution for any given user experience issue, coming up with plenty of ideas of her own, while being receptive to feedback. She's very passionate about the industry in general, and her output specifically, and as such would be a positive and prolific asset to any team.
Karen Roles
Gemma is one of the few junior IAs that I’ve met that can truly hit the ground running. Gemma has a voracious appetite for learning about everything. She immediately understands very complex concepts and her inquisitive and very analytical mind often leads her to insights and solutions way beyond her years. Gemma is a wizard with Axure, a professional in Omnigraffle and can competently turn her hand to Indesign, Photoshop etc. Her deliverables are always beautifully presented, well laid out and of a high quality despite the rate as which she can churn them out. I feel honoured to have been able to pass on some of my experience to Gemma. She is a natural born leader and I look forward to watching her career flourish.
Credentials
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BJ Fogg Behavior Design
BJ Fogg's Behavior Design Boot CampMay, 2023- Nov, 2024 -
Service Design certificate from Bunnyfoot
The CPD Standards OfficeJun, 2018- Nov, 2024 -
Certificate in User-Centered Analysis and Conceptual Design
Human Factors InternationalJun, 2014- Nov, 2024
Experience
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Slido
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Slovakia
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Software Development
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100 - 200 Employee
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Senior Product Designer
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Nov 2021 - Present
Designing growth-led solutions for Slido's interaction platform. Including a new sign-up flow to gather greater insights into our customers and redesign of Slido's checkout flow leading to a 7% uplift in sale conversion. Designing growth-led solutions for Slido's interaction platform. Including a new sign-up flow to gather greater insights into our customers and redesign of Slido's checkout flow leading to a 7% uplift in sale conversion.
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EY Seren
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United Kingdom
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Design Services
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100 - 200 Employee
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Lead Product Designer
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Dec 2020 - Oct 2021
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Senior Product Designer
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Oct 2018 - Dec 2020
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Prospect (Design) (Now Manyone London)
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United Kingdom
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Design Services
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1 - 100 Employee
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UX & Service Designer
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May 2017 - Oct 2018
Working with one of our largest clients Dimension Data, a global IT services company, I’ve led the UX on two major internal applications. Both included requirements gathering with audiences across the world, utilising the power of the internet to remote test existing portals and prototypes. We delivered prioritised backlogs, prototypes and designs that meet the evolving needs of the political workplace at Dimension Data. Alongside these projects I created a new solution for Mitchells & Butlers to allow customers at their chain O’Neills to order food to their table. This was a quick 2 month project to help them compete with competitors and reduce the wait times for customers. Show less
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frog (prev. Rufus Leonard)
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United Kingdom
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Advertising Services
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1 - 100 Employee
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UX Architect
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Mar 2016 - May 2017
Involved in: A year long website transformation for AA.com to create a fully responsive website with user experience at the heart of the project. I was responsible for the UX in Insurance, Travel, Mortgages and Route Planner. Various projects for the Royal Mail including redesign of Track & Trace for multiple items; a short gap analysis project for a new product soon to be released; and improvements for an internal application used in the call centres to improve workflow and customer relations. I've also worked on exciting and intense pitch work, helping to secure new work for the agency. Show less
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Macmillan Cancer Support
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United Kingdom
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Non-profit Organizations
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700 & Above Employee
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User Experience Designer (contract)
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Jun 2015 - Feb 2016
Working on discovery and redesign projects, I have recommended UX and UI improvements for a responsive website and run user testing sessions to validate changes. Projects have included: SSO across multiple websites; enhancements for CMS; discovery, design and development for Be.Macmillan (a design tool for the public), the Volunteering platform and a News aggregator. Creating templates and ways of working for UX. Working on discovery and redesign projects, I have recommended UX and UI improvements for a responsive website and run user testing sessions to validate changes. Projects have included: SSO across multiple websites; enhancements for CMS; discovery, design and development for Be.Macmillan (a design tool for the public), the Volunteering platform and a News aggregator. Creating templates and ways of working for UX.
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Treework Environmental Practice
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United Kingdom
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Environmental Services
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1 - 100 Employee
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UX Designer (freelance)
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Dec 2015 - Jan 2016
A short freelance project to recreate the Treework Environmental Practice's seminars microsite. Translated the WordPress site to Squarespace to give greater flexibility to the editors and integrated Eventbrite to handle bookings more effectively. A short freelance project to recreate the Treework Environmental Practice's seminars microsite. Translated the WordPress site to Squarespace to give greater flexibility to the editors and integrated Eventbrite to handle bookings more effectively.
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Sky
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United Kingdom
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Broadcast Media Production and Distribution
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700 & Above Employee
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User Experience Designer (contract)
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May 2013 - May 2015
As part of a core UX team, I have helped concept and design a sales platform to handle customer accounts on iPad and desktop. The new application is able to handle non-linear sales journeys using a cards based design. Part of my role has been to develop a complex prototype for the scrum teams to better understand technical requirements. As part of a core UX team, I have helped concept and design a sales platform to handle customer accounts on iPad and desktop. The new application is able to handle non-linear sales journeys using a cards based design. Part of my role has been to develop a complex prototype for the scrum teams to better understand technical requirements.
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Instant Access Technologies
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United Kingdom
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Technology, Information and Internet
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1 - 100 Employee
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Information Architect
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Dec 2012 - May 2013
After a successful internship I was offered a role to continue designing epoints.com. Together with another UX designer, we developed and guerrilla tested a new site structure and filtering system.
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UX Intern
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Oct 2012 - Dec 2012
I was introduced to the principles of UX design during my internship through wireframe sketching, competitor analysis and prototyping. I was involved in redesigning IATs e-commerce website, epoints.com.
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Education
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2008 - 2012
University of the West of England
BA (Hons) Interdisciplinary Design, Design and Applied Arts -
2001 - 2008
Cotswold School
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