Gemma Neeld
Promotional Assistant at 100.7 KSLX- Claim this Profile
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Bio
Experience
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100.7 KSLX
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United States
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Broadcast Media Production and Distribution
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1 - 100 Employee
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Promotional Assistant
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Feb 2015 - Present
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Surgeon Assistant
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Aug 2014 - Present
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M.M.C America Inc.
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United States
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Customer Service Representative
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Jan 2013 - Present
Dealing and Selling drug tests to Law enforcement. http://www.mmc-america.com/ Dealing and Selling drug tests to Law enforcement. http://www.mmc-america.com/
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The HYPE! Agency
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United States
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Events Services
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1 - 100 Employee
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Brand Ambassador
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Oct 2012 - Present
As a three year veteran brand ambassador I'm currently a junior level marketing professional who is engaged by an employer to actively promote the organization's products and/or services by interacting directly with current and potential customers. Still being responsible for providing outstanding customer service, building individual and vendor line sales volumes, establishing and maintaining customer relationships as well as working effectively with other team member. As a three year veteran brand ambassador I'm currently a junior level marketing professional who is engaged by an employer to actively promote the organization's products and/or services by interacting directly with current and potential customers. Still being responsible for providing outstanding customer service, building individual and vendor line sales volumes, establishing and maintaining customer relationships as well as working effectively with other team member.
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M2W, Inc.
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United States
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Construction
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1 - 100 Employee
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Brand Ambassador
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Dec 2010 - Present
As a Brand Ambassador I'm responsible for providing outstanding customer service, building individual and vendor line sales volumes, establishing and maintaining customer relationships as well as working effectively with other team member. As a Brand Ambassador I'm responsible for providing outstanding customer service, building individual and vendor line sales volumes, establishing and maintaining customer relationships as well as working effectively with other team member.
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Eau Gallie Yacht Club Inc
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United States
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Leasing Real Estate
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1 - 100 Employee
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Customer Service
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Feb 2011 - Nov 2012
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing.Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation.Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.Solicit sale of new or additional services or products. Review claims adjustments with dealers, examining parts claimed to be defective and approving or disapproving dealers' claims.Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems. Show less
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AmeriCorps
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Government Administration
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700 & Above Employee
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Teachers Aide
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Feb 2008 - Jun 2010
As a teachers aide I assisted teachers and reinforced the instruction taught in the classroom to students. This included working with students individually, answering questions or grading assignments. I supervised the students outside of the classroom on the playground, during bathroom breaks, at lunch time and on field trips. As a teachers aide I assisted teachers and reinforced the instruction taught in the classroom to students. This included working with students individually, answering questions or grading assignments. I supervised the students outside of the classroom on the playground, during bathroom breaks, at lunch time and on field trips.
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Pacific Sunwear
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United States
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Retail
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Customer Service, Retail Associate
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May 2004 - Mar 2006
Greet customers and ascertain what each customer wants or needs. Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.Compute sales prices, total purchases and receive and process cash or credit payment.Maintain records related to sales. Watch for and recognize security risks and thefts, and know how to prevent or handle these situations.Recommend, select, and help locate or obtain merchandise based on customer needs and desires.Answer questions regarding the store and its merchandise.Describe merchandise and explain use, operation, and care of merchandise to customers.Ticket, arrange and display merchandise to promote sales.Prepare sales slips or sales contracts. Demonstrate use or operation of merchandise.Clean shelves, counters, and tables. Exchange merchandise for customers and accept returns. Bag or package purchases, and wrap gifts. Help customers try on or fit merchandise. Inventory stock and requisition new stock. Prepare merchandise for purchase or rental. Sell or arrange for delivery, insurance, financing, or service contracts for merchandise. Estimate and quote trade-in allowances. Estimate cost of repair or alteration of merchandise. Show less
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Education
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University of Phoenix
Associate of Arts (A.A.), Communications -
Florida Institute of Technology
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services -
Saint Johns River State College
Associate's degree