Gemma Kochan

Operations Supervisor at Claimify
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Contact Information
us****@****om
(386) 825-5501
Location
United States, US

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Experience

    • United States
    • Insurance
    • 1 - 100 Employee
    • Operations Supervisor
      • Aug 2022 - Present

      United States

    • Senior Customer Care Coordinator
      • Nov 2020 - Sep 2022

      Wilmington, Massachusetts, United States

    • Account Manager
      • Jan 2010 - Jul 2018

      Norwell, Massachusetts Maintain the daily operational relationship with four specific insurance customers by overseeing day-to-day service delivery. Provides and reviews operational information, strategic activity, performance and progress relative to case development and team workflow; Manage and direct workflow for team of nine Client Service Representatives and Shared Resource Administrators ensuring problem resolution and customer satisfaction; Proven ability to manage multiple priorities, meet… Show more Maintain the daily operational relationship with four specific insurance customers by overseeing day-to-day service delivery. Provides and reviews operational information, strategic activity, performance and progress relative to case development and team workflow; Manage and direct workflow for team of nine Client Service Representatives and Shared Resource Administrators ensuring problem resolution and customer satisfaction; Proven ability to manage multiple priorities, meet deadlines and produce results; Manage high volume of referrals from insurance carriers and other sources, with an eighty percent success rate of converting the referrals to on board clients; Recognizes opportunities and identifies/rectify problems with insurance carriers and clients; Prepare weekly and monthly productivity reports; Analyze medical records and other data; Assists SVP, Operations in the development and implementation of customized training programs and modules for all CSR-related work functions to calibrate competency and overall performance; Oversees monthly, quarterly and annual case review for designated customer account; Implements special operational projects for assigned customer as necessary and/or required; Visit customers with Senior VP, Operations to troubleshoot and/or promote SSAD's services and products. Show less

    • United States
    • Insurance
    • 1 - 100 Employee
    • Licensed Medicare Specialist
      • Jan 2017 - Sep 2017

      Wakefield,MA I concurrently held this position and the Account Manager position. Aevo Insurance is the Insurance Division of SSAD. In the role of Licensed Medicare Specialist I researched, presented and sold Medicare Advantage, Medicare Supplement, and Prescription Drug plans to qualified beneficiaries.

    • Senior Client Service Representative
      • Mar 2009 - Dec 2009

      Norwell, Massachusetts Performed a variety of complex client service related duties and tasks in the coordination of claims; Act as primary source of contact regarding all aspect of the claim adjudication process; Served as liaison between SSA and the client; Responsible for training new Clint Services team members; Assisted Account manager with initiating referral calls.

    • Client Service Representative
      • May 2007 - Mar 2009

      Braintree, Ma Performed a variety of complex client service related duties and tasks in the. coordination of claims; Acted as primary source of contact regarding all aspect of the. claim adjudication process; Served as liaison between SSA and the client.

    • Paralegal
      • Apr 2000 - Jan 2007

      Brockton, Massachusetts Performed a variety of complex client service related duties and tasks in the. coordination of claims; Acted as primary source of contact regarding all aspect of the. claim adjudication process; Served as liaison between SSA and the client.

    • Litigation Paralegal
      • Jul 1989 - Jan 1995

      Brockton, Massachusetts Drafted and prepared legal pleadings and other written communication; Acted as a liaison between attorneys and clients; Interviewed clients and witnesses; Assisted attorneys during discovery and trials; Investigate facts and law of cases and search pertinent sources, such as public records, to determine causes of action and to prepare cases

Education

  • Aquinas College
    Paralegal
    1987 - 1988

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