Gemma Kochan
Operations Supervisor at Claimify- Claim this Profile
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Bio
Experience
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Claimify
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United States
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Insurance
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1 - 100 Employee
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Operations Supervisor
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Aug 2022 - Present
United States
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Senior Customer Care Coordinator
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Nov 2020 - Sep 2022
Wilmington, Massachusetts, United States
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Account Manager
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Jan 2010 - Jul 2018
Norwell, Massachusetts Maintain the daily operational relationship with four specific insurance customers by overseeing day-to-day service delivery. Provides and reviews operational information, strategic activity, performance and progress relative to case development and team workflow; Manage and direct workflow for team of nine Client Service Representatives and Shared Resource Administrators ensuring problem resolution and customer satisfaction; Proven ability to manage multiple priorities, meet… Show more Maintain the daily operational relationship with four specific insurance customers by overseeing day-to-day service delivery. Provides and reviews operational information, strategic activity, performance and progress relative to case development and team workflow; Manage and direct workflow for team of nine Client Service Representatives and Shared Resource Administrators ensuring problem resolution and customer satisfaction; Proven ability to manage multiple priorities, meet deadlines and produce results; Manage high volume of referrals from insurance carriers and other sources, with an eighty percent success rate of converting the referrals to on board clients; Recognizes opportunities and identifies/rectify problems with insurance carriers and clients; Prepare weekly and monthly productivity reports; Analyze medical records and other data; Assists SVP, Operations in the development and implementation of customized training programs and modules for all CSR-related work functions to calibrate competency and overall performance; Oversees monthly, quarterly and annual case review for designated customer account; Implements special operational projects for assigned customer as necessary and/or required; Visit customers with Senior VP, Operations to troubleshoot and/or promote SSAD's services and products. Show less
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Aevo Insurance Services, LLC
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United States
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Insurance
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1 - 100 Employee
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Licensed Medicare Specialist
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Jan 2017 - Sep 2017
Wakefield,MA I concurrently held this position and the Account Manager position. Aevo Insurance is the Insurance Division of SSAD. In the role of Licensed Medicare Specialist I researched, presented and sold Medicare Advantage, Medicare Supplement, and Prescription Drug plans to qualified beneficiaries.
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Senior Client Service Representative
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Mar 2009 - Dec 2009
Norwell, Massachusetts Performed a variety of complex client service related duties and tasks in the coordination of claims; Act as primary source of contact regarding all aspect of the claim adjudication process; Served as liaison between SSA and the client; Responsible for training new Clint Services team members; Assisted Account manager with initiating referral calls.
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Client Service Representative
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May 2007 - Mar 2009
Braintree, Ma Performed a variety of complex client service related duties and tasks in the. coordination of claims; Acted as primary source of contact regarding all aspect of the. claim adjudication process; Served as liaison between SSA and the client.
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Paralegal
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Apr 2000 - Jan 2007
Brockton, Massachusetts Performed a variety of complex client service related duties and tasks in the. coordination of claims; Acted as primary source of contact regarding all aspect of the. claim adjudication process; Served as liaison between SSA and the client.
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Litigation Paralegal
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Jul 1989 - Jan 1995
Brockton, Massachusetts Drafted and prepared legal pleadings and other written communication; Acted as a liaison between attorneys and clients; Interviewed clients and witnesses; Assisted attorneys during discovery and trials; Investigate facts and law of cases and search pertinent sources, such as public records, to determine causes of action and to prepare cases
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Education
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Aquinas College
Paralegal