Experience

RBS

• Russian Federation
• Information Services
• 300 - 400 Employee

• Deputy Branch Manager

  • Apr 2007 - Present

  Look after and run the branch whilst the manager is away. Make sure that all the daily paperwork is correct and compliant for audit purposes. Manage the mycontrols (weekly testing of staff questioning/sales paperwork). Conduct staff training with new processes. Making sure that all staff/branch reserve/ ATMs are balanced on a weekly basis. I manage the cash counter. Excellent time management skills and I make sure the I prioritise my work loads to meet the weekly targets. Deliver excellent customer service face to face/telephone or via email. Book appointments for the Customer Advisor. Deal with customer complaints in a professional manner. Daily audios with Senior Bank Managers. Make sure that the branch is performing with the targets that have been set on a quarterly basis.



The Fragrance Shop

• United Kingdom
• Retail
• 300 - 400 Employee

• Assistant Manager

  • Oct 2005 - Apr 2007

  Managing the shop whilst the Manager was away. Interview candidates for temporary Christmas roles. Cash handling and balancing the tills each day. Ordering stock. Merchandising. Setting up promotions. Helping customers with product selection. Staff rotas. Staff training on products. Meeting clients from the fragrance house with new products. Managing the shop whilst the Manager was away. Interview candidates for temporary Christmas roles. Cash handling and balancing the tills each day. Ordering stock. Merchandising. Setting up promotions. Helping customers with product selection. Staff rotas. Staff training on products. Meeting clients from the fragrance house with new products.



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Team Leader

  • Sep 2004 - Oct 2005