Gemma Cleland

Lily support Officer at Borough Council of Kings Lynn & West Norfolk
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Contact Information
us****@****om
(386) 825-5501
Location
King's Lynn, England, United Kingdom, UK

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Bio

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Credentials

  • Mental health first aid
    Mental Health First Aid (MHFA) England
    Feb, 2020
    - Nov, 2024
  • BIIAB Level 2 Award for Personal Licence Holders
    British Institute of innkeeping Awarding Body
    Jan, 2023
    - Nov, 2024
  • Food Hygiene Certificate Level 2
    Food Standards Agency
    May, 2002
    - Nov, 2024

Experience

  • Borough Council of Kings Lynn & West Norfolk
    • United Kingdom
    • Government Administration
    • 100 - 200 Employee
    • Lily support Officer
      • Feb 2017 - Present

      Starting as a temporary role, and progressed to a permanent member of the team. Working on the build and maintenance of the LILY website. Updating details and entering data. Contacting companies to confirm all details of their business or club. Later and with this ever evolving role I have become a key member of the team dealing with social isolation and loneliness of all clients aged 18+. This involves triaging clients new to our service and working with our partner advisors to allocate the correct member for each case. We have also taken on the role within the council of Covid-19 support, dealing with hardship in recent times, delivering prescription medications, food parcels and more within the community. More recently we have also been supporting Ukrainian refugees with their settlement into our area. Show less

  • The Scissor Boutique
    • United Kingdom
    • Office Administrator
      • Apr 2014 - Aug 2016

      Assisting within a family business providing support in accounts, marketing, sales, invoicing, social media adverts and communication, orders, packing, telephone enquiries, product photography and more. Assisting within a family business providing support in accounts, marketing, sales, invoicing, social media adverts and communication, orders, packing, telephone enquiries, product photography and more.

  • Swains, part of the Wavenet Group
    • United Kingdom
    • Telecommunications
    • 1 - 100 Employee
    • Billing Analyst
      • Jun 2005 - May 2011

      Working with a team of approximately 25 people supplying telecommunication and Internet solutions to businesses nationally. Working with resellers to provide the services sold to their customers. My role; to be responsible for producing correct and accurate monthly invoicing to all customers (approx 3000). Working to deadlines each month. Communicating with all departments. Updating Symbill billing platform with new rates. Using SQL Server to pull reports and data information from the billing platform. Emails, customer telephone enquiries, complaints, contracts, terms and conditions updates, daily data uploads, writing letters. Show less

  • Searles Leisure Group
    • Travel Arrangements
    • 1 - 100 Employee
    • Restaurant Supervisor
      • Feb 2003 - May 2004

      Front of house, restaurant supervisor. Taking orders, preparing food, serving food, team leadership, cash handling, bar service, large event supervising and serving, customer service, cleaning… Front of house, restaurant supervisor. Taking orders, preparing food, serving food, team leadership, cash handling, bar service, large event supervising and serving, customer service, cleaning…

  • The Lodge Hotel
    • Old Hunstanton, England, United Kingdom
    • Waitress & Restaurant Supervisor
      • Jun 1998 - Apr 2003

      Started as a part time waitress in June 1998 following school work experience. Found a love for the industry so continued education through college in Hospitality & Catering Management while continuing to work part time for experience. When my course finished, and I passed my qualification, I remained at the hotel and became a full time member of the team taking on the role of Restaurant Supervisor. Started as a part time waitress in June 1998 following school work experience. Found a love for the industry so continued education through college in Hospitality & Catering Management while continuing to work part time for experience. When my course finished, and I passed my qualification, I remained at the hotel and became a full time member of the team taking on the role of Restaurant Supervisor.

Education

  • College of West Anglia
    Higher National Diploma, Hospitality Administration/Management
    2000 - 2002
  • Smithdon High School
    9 GCSEs grades A-C
    1996 - 2000

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