Experience

Calder Industrial Materials

• United Kingdom
• Construction
• 1 - 100 Employee

• Customer Services Manager

  • Nov 2022 - Present

• senior technical sales administrator

  • Oct 2018 - Present

• Senior Sales Support

  • Mar 2010 - Present

  Calder took me on to cover Maternity leave for 12 months and have now given me a permanent contract.production planning and order processing for key customers entering sales and works orders maintenance of stock control records and bill of materials contacting key customers regularly for updates on their requirements;feeding timely information to manufacturing accurately updating company CRM system maintenance of hedging spreadsheet quoting from price book and providing basic lead pricing actively follow up quotations/enquires ensuring accurate invoices are sent out in a timely manner assisting and supporting commercial/sales team with duties such as answering telephone, ensuring outgoing post is dealt with, dealing with ad-hoc general queries, deputising for Commercial office supervisor during times of absence preparing information for weekly sales meeting assisting transport manager when required processing purchase orders, adhering to quality procedures at all times undertaking general administration tasks quote and review pricing for new and existing customers in line with current market position and ensure quotations are issued in a timely manner implement systems and procedures to manage complex delivery schedules and customer requirements singles point of liaison between production and customers to minimise delays and communicate any issues back to customers monitor accuracy of the price book carry out month end procedures meet and great clients reception duties qualify new sales enquires and distribute as appropriate awareness of 'the bigger picture' with all new enquires. filter technical enquires to the project manager for further action research new business opportunities and follow up to assist the UK sales manager Show less

• Commercial Team Leader at Calder Industrial Materials

  • Jun 2019 - Aug 2023



Call Consulting

• Sales & Marketing Business Administrator

  • Mar 2006 - 2010

  Call Consulting employed me through Spring Personnel in March 06 on a short term temporary basis but took me on a permanent basis due to my work ethic. Collate Telesales figures in morning and afternoon to check on call target Send out private information to prospective clients Call Strategy and Campaign Planning Putting Briefs together for the client Creating Databases Data Cleansing Importing & Exporting files to send to clients Appointment making with C-Level Executives Keeping my colleagues up to date with any changes the clients have made to their Campaign. Putting new Business proposals and price matrix’s together Complete Timesheets for everyone and send to Accountant Reception Duties Meet & Greet Clients Managing new Campaigns and keeping the client up to date. Manage office when Manager on Holiday Manage Stationery orders Collate and keep record off employees Holiday entitlement Train all new employees Wrapping up Completed Campaigns Dealing with new and current Clients on a daily basis via phone and email Manage day to day running of the office Daily Accounts and Invoice Chasing Show less



Aktiv Kapital UK

• Portfolio Collector

  • Jan 2005 - Jan 2006

  Collection of monies from indebted finance Customers, through various techniques. Collection of specialised accounts where I was legally trained in Statute Barred Debts. Debt Management and Credit Control. Dispute Resolution. I was also trained in Statute of Limitations and made numerous collections on expired debts. Collection of monies from indebted finance Customers, through various techniques. Collection of specialised accounts where I was legally trained in Statute Barred Debts. Debt Management and Credit Control. Dispute Resolution. I was also trained in Statute of Limitations and made numerous collections on expired debts.



Bank of America

• United States
• Banking
• 700 & Above Employee

• Credit Support Analyst

  • Oct 2002 - Dec 2004

  I enjoyed working at MBNA as it gave me the experience and confidence to believe I could manage staff and strive to achieve and exceed targets and tasks set Administration Duties for Credit Support Department. Customer Service – relating to new and existing business regarding Credit Agreements, and other issues. Other duties included ensuring that a group of four temporary members of staff were meeting workload requirements and to expected standards. Also involved in the training of twenty six Customer Service representatives on a bespoke system. Supervise in the absence of Team Leader. Hold Team Briefs and Quality Assurance. Ensure that team deadlines were adhered to, whilst ensuring that regulations including Data Protection and Office of Fair Trading regulations were being adhered to. Verified Credit Agreements out and inbound to confirm they were correct and within the requirements of the Consumer Credit Act. I also assisted in the management of a major portfolio acquisition, and was responsible in ensuring that the accounts purchased were subject to the purchase agreements, and raise this if they breached these. Minute taking at various level meeting and ensure these were circulated to concerned parties. Organisation of incentives for staff and distribution of awards. Show less



Alembic Products

• Chester, United Kingdom

• Sales Administrator

  • Jul 1998 - Sep 2002

  I started as a work placement through DDI Business School where I was doing my NVQ they took me on full time within 5 months as they could see my potential. At Alembic I enjoyed the fact the customers trusted me and believed I could get the product to them if it was possible, I was also very good at prioritizing the jobs and sitting with the production manager to go through the importance of the factory line Administer Orders via all Communication Peripherals. Customer service – dispute resolution Convert inbound warm interest calls into sales appointments, cross selling products. I also designed and implement a range of labels for all our products, ensuring that they adhered to all relevant bodies Training members of staff on bespoke systems. Visiting Customer to negotiate prices on products they use often advice of new products they would be interested in. Attend morning meetings with management to go through any problems and decide best plan of action to move forward for customer requirements. Show less