Experience

DisasterCare Platinum

• United Kingdom
• Insurance
• 1 - 100 Employee

• Operations Manager (Home Emergency)

  • Dec 2019 - Present



NPA

• United Kingdom
• Facilities Services
• 1 - 100 Employee

• Client Relationship Manager - Claims Handling

  • Oct 2018 - Dec 2019



CET UK

• United Kingdom
• Insurance
• 1 - 100 Employee

• Account Manager

  • May 2015 - Oct 2018

  Management of these accounts is at an operational level and I am the main point of contact for my clients’ staff and management.Be available to the Client and be responsive to the Client’s needs. Develop a close working relationship with relevant managers within the client baseEnsure the smooth running of the account as well as developing the relationship to assist the Management Team to add new business lines and increase revenue. Development of Account Plans, structure charts, full meeting notes and the identification of other opportunities that should be shared with the Management Team. • Understand, anticipate, articulate and deliver the requirements of the client.• Ensure the service and product(s) meet and exceed Client expectations• Identify additional revenue opportunities and report to the Management Team• Responsible for producing consistent Management Information including relevant commentary• Ensure that CET SCM and HE Director are aware of all Client issues and work with these people to produce necessary response and/or Action Plans• Involved in managing responses to all major issues raised and activities undertaken by the client, whether complaints, new initiatives or audits• Visit the client at least 1 day a month which may go down to 1 day a week during winter or surge at each of the clients’ operational centres• Ensure excellent communication is maintained with the Clients’ claim handling and CRT teams• Excellent communication skills• Excellent presentation skills • Competency in written and numerical work• Strong commercial awareness• Ability to interact at all levels • Effective team worker• Ability to use initiative and work on own• Ability to balance needs of Client and CET• Competent planner and time manager• Ability to interpret and analyse information/data• Flexible, hands on approach• Good relationship skills• Good understanding of Insurance Show less

• Customer Relations Manager

  • Jan 2014 - Apr 2015



HomeServe UK

• United Kingdom
• Insurance
• 700 & Above Employee

• Senior Complaints Handler

  • 2005 - 2008



Budget Insurance

• United Kingdom
• Insurance
• 1 - 100 Employee

• Office Manager

  • 2005 - 2005



Fulcrum Group

• United Kingdom
• Utilities
• 1 - 100 Employee

• Team Leader

  • 1998 - 2005