Wraparound Facilitator

• Jul 2019 - Present

Youth Career Advisor

• Jul 2015 - Present

 Assist with AJCC workshops providing information related to eligibility for WIOA programs and services under all funding titles.  Present program information and recruitment materials to community partners and prospective clients.  Maintain a caseload of Youth clients, as determined by the Youth Program Manager.  Refer customers to other appropriate community resources available.  Participate as a member of the integrated Rapid Response team for closures. Assist other programs in AFWD counties with Rapid Response activities and peak eligibility demands.  Provide input, initiate, and embrace changes that will continually improve our systems and processes to best meet the workforce preparation needs of our communities.  Assist in the delivery of universal and core services to the AJCC customer. Provide information in relation to the menu of services offered through the one-stop to job seekers and employers.  Responsible for program eligibility for those individuals in need of WIOA Services, conducting eligibility interviews, collecting all necessary and supporting documentation, and determining program eligibility without error. Meet eligibility deadlines established by management and required by NoRTEC contract objectives.  Acquire specific program knowledge from reading, understanding and interpreting Federal rules and regulations, NoRTEC requirements, Standard Operating Policies and Procedures (AFWD’s SOPs), and related documentation; then, apply this knowledge to assist with Workforce Innovation and Opportunity Act

Administrative Assistant & Telebehavioral Health Coordinator

• Nov 2011 - Present

Correspond with coordinators at both Telepsychiatry and Telebehavioral clinics to confirm schedules for the following day. · Every morning check for medication refills, emails, faxes or calls from patients. Documentation or refill requests for Dr. Kril will be attached to the appropriate patient file and set aside for review. · Patient after hours or emergency calls to follow Community Psychiatry Policy, specifically when a patient is suicidal or may require hospitalization. · Run schedule reports for Community Psychiatry, pull all files for the next days’ clinic. · Distribute all new prescriptions to patients preferred pharmacy. (This may require follow ups, emergency refills or clarification). · Distribute all progress notes to patients clinic. · Ending clinic days, enter each patient transaction into Medisoft (Electronic Medical Records) · Manage clinics, provide logistical or IT support throughout entire clinic as needed through the day. · Distribute Telebehavioral SOAP notes to appropriate clinics, scan them into EMR (electronic medical records), attach to appropriate patient profile, create follow up appointments for patients based on notes, then communicate new appointments to coordinators and confirm each accordingly. · Ongoing Polycom training and testing is required to maintain reliable video connections with clinics. If a clinic or individual is having difficulty testing, assist the coordinator or work with their IT in order to troubleshoot the problem. If the problem persists, escalate to IT team for further investigation.

Scheduler and Administrative Support

• Jun 2009 - Nov 2011

• Scheduled and coordinated appropriate caregivers with clientele • New hire orientation and training, including continuing education such as CME’s & CPR • Managed emergencies such as APS, hospice and employee ‘no-show’ situations, with immediate response • Performed month end reports, busy multiline phones, administrative including light payroll, billing and collections • Scheduled and coordinated appropriate caregivers with clientele • New hire orientation and training, including continuing education such as CME’s & CPR • Managed emergencies such as APS, hospice and employee ‘no-show’ situations, with immediate response • Performed month end reports, busy multiline phones, administrative including light payroll, billing and collections