Sales Coordinator

• May 2023 - Present

Sales Support Coordinator

• May 2022 - May 2023

• Providing support and assistance to account managers and management. • Working closely with back-office team to ensure smooth order processing. • Handling vendor registrations. • Tender preparation and documentation. • Ability to meet deadlines, KPIs and work under pressure. • Effectively communicating with customers in a professional manner with customer-oriented mentality. • Providing support and assistance to account managers and management. • Working closely with back-office team to ensure smooth order processing. • Handling vendor registrations. • Tender preparation and documentation. • Ability to meet deadlines, KPIs and work under pressure. • Effectively communicating with customers in a professional manner with customer-oriented mentality.

Sales Coordinator

• Oct 2019 - May 2022

Handling Government entities and Enterprises’ vendor registrations. • Handling major procurement systems; SAP Ariba, Department of Finance, Ministry of Finance, Tejari, and enterprises procurement portal. • Tender preparation and documentation. • Ability to meet the deadlines, KPIs and work under pressure • Providing support and assistance to business development managers and management. • Responsible for logistics and customers’ deliveries. • Preparing and generating daily/weekly/monthly/quarterly/annual reports and providing management with Performance Analysis & Key Performance Indicators (KPIs). • Working closely with Finance, Logistics, Service departments to manage orders according to given deadlines and with credit department for payment follow ups. Carrying out administrative tasks such as data input, processing information, completing paperwork and filing documents. • Effectively communicating with customers in a professional manner with customer-oriented mentality. Show less

Sales Supervisor

• Aug 2018 - Feb 2019

⦁ Managed staff in guiding and motivating the sales. ⦁ Monitored overall sales and ensured target sales are met. ⦁ Implemented appropriate strategies to improve sales targets. ⦁ Liaised and resolved customer complaints. ⦁ Managed staff in guiding and motivating the sales. ⦁ Monitored overall sales and ensured target sales are met. ⦁ Implemented appropriate strategies to improve sales targets. ⦁ Liaised and resolved customer complaints.

Technical Support Representative

• Jun 2017 - Jan 2018

⦁ Handled Inbound Calls from Telstra Corporation based on Australia. ⦁ Received and logged customer’s calls for reported cases using Siebel Database Program for entering customer information, notes, and raising ticket for onsite support for Cable Connection issued, while utilizing SIIAM for ADSL customer cases. ⦁ Responded to customer’s issues on their account and internet experience for 1st level troubleshooting. ⦁ Raised Trouble tickets for 2nd level of support that requires technician for dispatch. ⦁ Multi-tasked effort on collaborating the historical cases and determine the appropriate solution to efficiently handle the calls. ⦁ Managed an average 20 calls per shift for 10 to 15mins for Intermediate Users and 45mins to an hour for non-familiar users. Show less