Geliene Fitzgerald
HR/Leave of Absence at Accenture- Claim this Profile
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Bio
Kristine Schlafer
I have had the pleasure of working with Geliene over a number of years. I worked with her indirectly as someone that relied on her services and partnership to manage/deliver the services we provided, as well as lead the services she and her fellow team members provided. In addition, I am most recently her client. Geliene's commitment to providing exceptional customer service and an engaging employee experience is truly a best practice. She is responsive, empathetic, and factual and detail oriented in her work. She is part of a team that was continually focused on enhancing the experience of those using the services, determining the root cause of issues and escalations, building positive outcomes in highly emotional situations and identifying continuous improvement opportunities. She did all of this with a calm and friendly demeanor. She is an avid learner, actively sought out feedback and took appropriate action based on that feedback. She is active in the community as well as within the various employee engagement communities/activities within the organization. I would highly recommend Geliene as she would positively influence and impact any organization or team that was fortunate enough to work with. Please reach out to me directly if you would like to discuss my experience with Geliene further.
Oneka Cornelius
Geliene is an excellent example of a colleague who seeks to work productively, efficiently and provide the needed support and guidance to her team members. I've been part of internal groups with Geliene and continue to be impressed with her ability to lead, share her knowledge and promote effective work practices within Accenture. Geliene strives to bring her best to all that she does. I'd recommend Geliene anytime.
Kristine Schlafer
I have had the pleasure of working with Geliene over a number of years. I worked with her indirectly as someone that relied on her services and partnership to manage/deliver the services we provided, as well as lead the services she and her fellow team members provided. In addition, I am most recently her client. Geliene's commitment to providing exceptional customer service and an engaging employee experience is truly a best practice. She is responsive, empathetic, and factual and detail oriented in her work. She is part of a team that was continually focused on enhancing the experience of those using the services, determining the root cause of issues and escalations, building positive outcomes in highly emotional situations and identifying continuous improvement opportunities. She did all of this with a calm and friendly demeanor. She is an avid learner, actively sought out feedback and took appropriate action based on that feedback. She is active in the community as well as within the various employee engagement communities/activities within the organization. I would highly recommend Geliene as she would positively influence and impact any organization or team that was fortunate enough to work with. Please reach out to me directly if you would like to discuss my experience with Geliene further.
Oneka Cornelius
Geliene is an excellent example of a colleague who seeks to work productively, efficiently and provide the needed support and guidance to her team members. I've been part of internal groups with Geliene and continue to be impressed with her ability to lead, share her knowledge and promote effective work practices within Accenture. Geliene strives to bring her best to all that she does. I'd recommend Geliene anytime.
Kristine Schlafer
I have had the pleasure of working with Geliene over a number of years. I worked with her indirectly as someone that relied on her services and partnership to manage/deliver the services we provided, as well as lead the services she and her fellow team members provided. In addition, I am most recently her client. Geliene's commitment to providing exceptional customer service and an engaging employee experience is truly a best practice. She is responsive, empathetic, and factual and detail oriented in her work. She is part of a team that was continually focused on enhancing the experience of those using the services, determining the root cause of issues and escalations, building positive outcomes in highly emotional situations and identifying continuous improvement opportunities. She did all of this with a calm and friendly demeanor. She is an avid learner, actively sought out feedback and took appropriate action based on that feedback. She is active in the community as well as within the various employee engagement communities/activities within the organization. I would highly recommend Geliene as she would positively influence and impact any organization or team that was fortunate enough to work with. Please reach out to me directly if you would like to discuss my experience with Geliene further.
Oneka Cornelius
Geliene is an excellent example of a colleague who seeks to work productively, efficiently and provide the needed support and guidance to her team members. I've been part of internal groups with Geliene and continue to be impressed with her ability to lead, share her knowledge and promote effective work practices within Accenture. Geliene strives to bring her best to all that she does. I'd recommend Geliene anytime.
Kristine Schlafer
I have had the pleasure of working with Geliene over a number of years. I worked with her indirectly as someone that relied on her services and partnership to manage/deliver the services we provided, as well as lead the services she and her fellow team members provided. In addition, I am most recently her client. Geliene's commitment to providing exceptional customer service and an engaging employee experience is truly a best practice. She is responsive, empathetic, and factual and detail oriented in her work. She is part of a team that was continually focused on enhancing the experience of those using the services, determining the root cause of issues and escalations, building positive outcomes in highly emotional situations and identifying continuous improvement opportunities. She did all of this with a calm and friendly demeanor. She is an avid learner, actively sought out feedback and took appropriate action based on that feedback. She is active in the community as well as within the various employee engagement communities/activities within the organization. I would highly recommend Geliene as she would positively influence and impact any organization or team that was fortunate enough to work with. Please reach out to me directly if you would like to discuss my experience with Geliene further.
Oneka Cornelius
Geliene is an excellent example of a colleague who seeks to work productively, efficiently and provide the needed support and guidance to her team members. I've been part of internal groups with Geliene and continue to be impressed with her ability to lead, share her knowledge and promote effective work practices within Accenture. Geliene strives to bring her best to all that she does. I'd recommend Geliene anytime.
Experience
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Accenture
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United States
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Pharmaceutical Manufacturing
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700 & Above Employee
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HR/Leave of Absence
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May 2016 - Present
I am a Senior level case manager, supporting the entire LOA experience, from application, managing the leave, to approval/possible denial, including payroll. Educated in special state laws and state pay programs. I am a Senior level case manager, supporting the entire LOA experience, from application, managing the leave, to approval/possible denial, including payroll. Educated in special state laws and state pay programs.
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Best Buy
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Retail
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700 & Above Employee
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HR Support
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Jul 2005 - Present
See Accenture Work History. Best Buy was the client account I worked for. See Accenture Work History. Best Buy was the client account I worked for.
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Accenture
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Ireland
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Business Consulting and Services
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700 & Above Employee
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Service Enhancement Specialist/PMO Analyst
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Jan 2007 - 2016
Servicing a Diamond Client, the Service Enhancement Associate is responsible for organizing service improvement efforts, including complex and non-standard tasks, which require detailed cross-departmental development of processes, procedures and technology usage. This individual will partner with off shore and virtual teams and other Service Lines in the development and execution of departmental service improvement projects. He/she is responsible for identifying, assessing and resolving complex issues/problems within own area of responsibility. This individual will assist working with members of contact center management and development teams in defining departmental/client solution shaping initiatives and define standards and reusable approaches within own area of responsibility. The role is required to maintain effective internal/external client/user relationships within own area of responsibility, and provides guidance to and shares knowledge with colleagues/team members relating to own specialization. Identify continuous improvement opportunities from the analysis of customer service surveys, operational reports and trackers, observing internal processes and quality measurements of customer facing outputs. Manage projects from inception through implementation. Cross trained to support the various service lines, not limited to Payroll, Employee Relations, Staffing, Leaves of Absence, Compensation and Benefits.
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Contact Center Specialist (Supervisor)
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Jul 2006 - Dec 2006
Run / monitor reports for call center metrics (SLA) including schedulingLead team of up to 17 employees including coaching and trainingAssist with calls and resolve escalated issues
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Human Resources Customer Service Representative
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Jul 2005 - Jun 2006
Assisted employees with HR questions including Payroll, Benefits, Compensation and Data Communicated cross-functionally via telephone and written communicationSuccessfully worked on various projects to enhance the Call Center
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HR
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Jul 2005 - Oct 2005
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Banking Customer Service Specialist
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Nov 2000 - Sep 2004
Internet Banking Call Center Representative Internet Banking Call Center Representative
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Education
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2007 - 2010
Minnesota School of Business
Bachelors, Bus. Management/HR -
2002 - 2005
Globe
Associates, Business Administration
Community
