Experience

Delta Hotels by Marriott Saint John

• Canada
• Hospitality
• 1 - 100 Employee

• • Jul 2022 - Present

  Dealing with guest complaints and emergency situations. Perform any other job-related duties as assigned. Input and retrieve data using a computer reservation system and utilizing codes for efficiencyPrepare for future arrivals by assigning guest room numbers and communicate effectively both verbally and in writing to provide clear direction to staff. Assign and instruct guest service agents in details of work. Observes performance and encourages improvement.

• • Aug 2021 - Jul 2022

  Greet customers immediately with a friendly and sincere welcome. Complete the registration process by inputting and retrieving information from a computer system, confirming pertinent information including the number of guests and room rate.



East Side Marios Restaurant

• Canada
• Restaurants
• 200 - 300 Employee

• Food and Beverage Server

  • Nov 2021 - Present

  The duties and responsibilities consist of taking food orders, answering guest questions, and ensuring guest satisfaction. The duties and responsibilities consist of taking food orders, answering guest questions, and ensuring guest satisfaction.



FOUR Nature Resort

• Guest Experience Coordinator

  • Jul 2021 - Aug 2021

  Curate the best possible experience for each guest prior to their arrival. Planning activities and experiences for their stay and ensuring their stay includes everything needed for the best possible memories to be created. Curate the best possible experience for each guest prior to their arrival. Planning activities and experiences for their stay and ensuring their stay includes everything needed for the best possible memories to be created.



The Algonquin Resort

• Canada
• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Jun 2020 - Jun 2021

  Communicate with guests looking to make or cancel hotel reservations. Greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. Coordinate with housekeeping, bellman, and kitchen staff to meet guest requirements and remarkable service. Communicate with guests looking to make or cancel hotel reservations. Greet guests on arrival, assign them rooms and suites, issue keys, and collect payment information. Coordinate with housekeeping, bellman, and kitchen staff to meet guest requirements and remarkable service.



Seabreeze Restaurant and Patio

• St Andrews, New Brunswick, Canada

• Food and Beverage Server

  • Jun 2020 - Aug 2020

  This position requires to include setting patron tables for service. Accommodates and welcome all guests, anticipate guest needs, assist in additional tasks to help facilitate an efficient and remarkable service This position requires to include setting patron tables for service. Accommodates and welcome all guests, anticipate guest needs, assist in additional tasks to help facilitate an efficient and remarkable service



The Algonquin Resort

• Canada
• Hospitality
• 1 - 100 Employee

• • Jan 2020 - Mar 2020

  Setting patron tables and buffet areas for service. Assist in additional task to help facilitate a smooth and efficient service.

• • Sep 2019 - Jan 2020

  This position requires to work in variety of different positions including but not limited to Room Attendant, Laundry Attendant, Server, Host, Houseperson and Guest Services Agent.



Cebu Pacific Air

• Philippines
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent

  • Mar 2018 - Aug 2019

  Check-in passengers, tagging their baggage, boarding announcement, assist guest till they board the aircraft. Check-in passengers, tagging their baggage, boarding announcement, assist guest till they board the aircraft.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Nov 2018 - Feb 2019

  Answering phone calls providing helpful information, answering questions and responding to complaints. Answering phone calls providing helpful information, answering questions and responding to complaints.



Galt House Hotel

• United States
• Hospitality
• 100 - 200 Employee

• Food and Beverage Server

  • Apr 2016 - Apr 2017

  With 1,300 guest rooms and suites, 130,000 square-feet of convention space and more than 50 meeting rooms. In room dining, banquets, restaurant, bar server and host. Preparing food, stocking supplies, cleaning tables, resetting tables and greeting customers. Trained in different positions like In-room dining service, outlet restaurant & bar and later junior supervisor. With 1,300 guest rooms and suites, 130,000 square-feet of convention space and more than 50 meeting rooms. In room dining, banquets, restaurant, bar server and host. Preparing food, stocking supplies, cleaning tables, resetting tables and greeting customers. Trained in different positions like In-room dining service, outlet restaurant & bar and later junior supervisor.



Philippine Airlines

• Philippines
• Airlines and Aviation
• 700 & Above Employee

• Passenger Service Agent

  • Jul 2015 - Apr 2016

  Check-in passengers, tagging their baggage, boarding announcement, assist guest till they board the aircraft. Check-in passengers, tagging their baggage, boarding announcement, assist guest till they board the aircraft.



Shake Shack

• United States
• Hospitality
• 700 & Above Employee

• Line Cook

  • Mar 2014 - Jun 2014

  Cut and chopped food items and cooked on a grill or in fryers. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction Cut and chopped food items and cooked on a grill or in fryers. Carefully maintained sanitation, health and safety standards in all work areas. Closely followed standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction