Experience

Desynova

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Product Manager

  • May 2023 - Present

• Associate Product Manager

  • Apr 2019 - Jun 2023

  - Suggest product enhancements to improve user experience.- Coordinate with the Product Developers to deliver functional solutions.- Conduct research to identify customer needs and market gaps.- Prioritize the implementation of new features and set specific timelines.- Monitor and report on users’ reactions after launching.- Recommend the nature and scope of present and future product lines by reviewing product -specifications and requirements; appraising new product ideas /or product changes.- Scope and prioritize activities based on business and customer impact. Show less

• Key Account Manager

  • Aug 2017 - Mar 2019

  - On-boarding new clients from all the verticals, handling and managing accounts for both the new clients as well the existing one's.- Giving suggestions and routing feedback from clients to product team for enhancement and better user experience.- Provide excellent customer service with a positive attitude to every client, on every occasion- Maintaining project reports and monthly/quarterly/yearly dashboards.- Train and manage the team of Client Servicing associates.- Handle client queries pertaining to technical know-how, offerings of the company. Show less



Facebook

• India
• Banking

• Community Operations Developer/ SME

  • Oct 2015 - Aug 2017

  Part of the team which is responsible for providing safety to the Facebook and Instagram Community. - Handling, monitoring & resolving issues related to objectionable contents, fraud, policy, and quality as it pertains to Facebook’s policy guidelines. - Escalating, monitoring & resolving critical issues related to the user platform. - Policy formulation - dealing with user's safety contents & trending topics. - Collaborating & communicating with the team to determine new trends and process improvement. - Weekly qualitative & quantitative analysis of error trends. - Working closely with Quality leads to prioritize and report out the impact of the top quality issues affecting the team in a particular location. - Time sensitive investigation of quality issues to determine the root cause and recommend corrective action, requiring an end-to-end understanding of all reporting and review systems, processes and policies. - Create collateral to educate & inform users and internal teams.• - Identify trends to increase Users Safety with the support process. Show less



Meena Jewellers

• 1 - 100 Employee

• Brand Consultant

  • Feb 2013 - Sep 2015

  Responsibilities - Brand Portfolio: Breguet, Harry Winston, Rolex, Blancpain, Chopard, Breitling, Hublot, Dior, Bvlgari, Omega,Tag Heuer, Longines, Rado, Baume Mercier, Mont blanc etc. - Merchandise the collections relevant for the market. - Improved brand performance through better Communication, PR and Networking Strategies. - Developed, implemented and monitored programs & initiatives to meet volume projections. - Liaised directly with various Brand Managers - Initiated and Managed Wine & Cheese Events to introduce new range of products and boost existing sales. - Prepared, Managed, and coordinated media plans with the marketing team. - Attended various Brand Seminars (Delhi, Mumbai, Goa, Pune) representing Meena Jewellers to discuss brand prospects and strategy. - Represented Meena Jewellers at Chopard Sales Seminar 2015 June in Switzerland. Achievements - Increased sales of Rolex & Breguet among other brands by approximately 50% in 2014. - Awarded Certificate of Excellence for Brand Knowledge by Breitling. - Introduced, Initiated and Implemented process for Inventory Management at Meena Jewellers. A first-of-its-kind organised process that helped the company in managing their stock effectively and efficiently. Show less



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Tax Consultant

  • Feb 2012 - Nov 2012

  As a Taxation consultant, I was responsible for various clients’ taxation needs. This involved, collecting data from Clients as well Deloitte’s Internal Teams and working closely with the Taxation & Accounting department of DELOITTE TAX - Mid America region for Multistate Tax Services (MTS). Data Analysis and Implementation in various tax processes was critical to the end result. - Preparation of Combined and Separate state tax returns & e-Filing state returns - Compile, Collect, Analyse, Research, and Distribute data necessary to ensure the timel Pocessing of Tax exchange deliverables - Coordinate & Oversee all information to ensure the client is following all the legalities. - Troubleshoot for any lapses by clients in systematically completing a tax form. - Worked on Corporation and Partnership clients. Show less



Thomson Reuters

• Canada
• Software Development
• 700 & Above Employee

• Process Associate

  • Oct 2010 - Feb 2012

  My role at Thomson Reuters involved high level of Data Analysis obtained from Clients & ensuring accuracy in filing of returns. - Interact with client on Process/Application issues. - Provide process problem resolution assistance to teams via scheduled one-on-ones and coaching sessions. - Train and Assist new hires on process information and troubleshoot any process related queries. - Created a seamless reporting structure that involved real time updates on production to senior team. Show less