Experience

Zwayam

• India
• Software Development
• 100 - 200 Employee

• Manager Customer Experience & Product Specialist

  • Apr 2022 - Present

  Responsibilities (Project Manager and People Manager):- Consult on standardizing and streamlining different client processes that are part of the project. Solution varying problem statements. - Build the right relationships and expectations with the client to ensure sign offs on the project objectives and timelines.- Own all aspects of a project such as the project scope, timelines, and relevant documentation and signoffs.- Act as a liaison between the multiple internal teams – Engineers, Integration specialists, business analysts and the client.- Record and communicate the right user stories for further enhancement of the product. Accomplishments:- Lead multiple complex client projects and completed successful go-lives in record time.- Recognized for demonstrating a high level of ownership and accountability in critical client engagements and driving project activities to closure while coordinating with multiple stakeholders internally and externally.- I made a tricky Integration possible for the client.

• Assistant Manager Customer Experience & Product Specialist

  • Oct 2021 - Mar 2022

  Responsibilities (Implementation Lead and People Manager):- Mentoring and managing a team of 5 as a People Manager.- Spearheading the implementation of integrations and configurations required for a project with respective internal and external teams.- Ensuring the right business trackers and documents as part of the project.- Recruiting, training, and mentoring new recruiters for the front-end team- Key contributor to the standardization of internal processes and templates which in turn resulted in quicker turnaround time for project completion and training.Achievements:Recognized for recruiting and mentoring the team.

• Business Analyst

  • Sep 2020 - Sep 2021

  Responsibilities (Business Analyst and Project Owner):- Ownership of analyzing and configuring the software according to client requirements. - Responsible for keeping track of other aspects of the project including different modules and integrations with other external and internal systems ( SSO, Outlook, HRMS etc )- Responsible for existing BAU/Hypercare accounts and resolving the queries on a day-to-day basis and making sure the product is functioning as expected.- Maintaining and creating key data points to keep track of the usage of the platform by the client and taking steps to optimize the same.Achievements:Recognized for the quality and project delivery in a record time.


EduPro Learning
• India
• Education Management
• Abacus Trainer

  • Sep 2017 - Jun 2018