Geetanjali Rekhi
Thryv Sr. Service Specialist at Thryv Australia- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Hindi Native or bilingual proficiency
-
English Professional working proficiency
-
Punjabi Native or bilingual proficiency
Topline Score
Bio
Rhonda C.
I have had the privilege of working alongside Geetanjali for many years and can attest to her exemplary customer focus and attention to detail for our premium and Government customers. Diligent and knowledgeable, Geetanjali is highly respected by the Premium and Government sales team for having a broad and comprehensive knowledge of our systems and processes which have helped deliver outstanding revenue results for them and the White Pages business. Geetanjali is a genuine, caring person with an awesome attitude who would be an asset to any business.
Rhonda C.
I have had the privilege of working alongside Geetanjali for many years and can attest to her exemplary customer focus and attention to detail for our premium and Government customers. Diligent and knowledgeable, Geetanjali is highly respected by the Premium and Government sales team for having a broad and comprehensive knowledge of our systems and processes which have helped deliver outstanding revenue results for them and the White Pages business. Geetanjali is a genuine, caring person with an awesome attitude who would be an asset to any business.
Rhonda C.
I have had the privilege of working alongside Geetanjali for many years and can attest to her exemplary customer focus and attention to detail for our premium and Government customers. Diligent and knowledgeable, Geetanjali is highly respected by the Premium and Government sales team for having a broad and comprehensive knowledge of our systems and processes which have helped deliver outstanding revenue results for them and the White Pages business. Geetanjali is a genuine, caring person with an awesome attitude who would be an asset to any business.
Rhonda C.
I have had the privilege of working alongside Geetanjali for many years and can attest to her exemplary customer focus and attention to detail for our premium and Government customers. Diligent and knowledgeable, Geetanjali is highly respected by the Premium and Government sales team for having a broad and comprehensive knowledge of our systems and processes which have helped deliver outstanding revenue results for them and the White Pages business. Geetanjali is a genuine, caring person with an awesome attitude who would be an asset to any business.
Credentials
-
Customer Service: Problem Solving and Troubleshooting
LinkedInFeb, 2020- Nov, 2024 -
Content Marketing: Social Media
LinkedInJul, 2019- Nov, 2024 -
Danny Sullivan on SEO
LinkedInJul, 2019- Nov, 2024
Experience
-
Thryv Australia
-
Australia
-
Software Development
-
100 - 200 Employee
-
Thryv Sr. Service Specialist
-
Jun 2021 - Present
Responsibilities • Taking ownership of onboarding, educating & supporting clients for SAAS product. • Present new & innovative ideas to the client to increase usage. • Providing technical support by troubleshooting & replicating issues. • Recommending software features to clients which are most relative to the client’s industry/goals utilising best practices. • Liaising & working with internal partners to give the best customer experience to the client. Responsibilities • Taking ownership of onboarding, educating & supporting clients for SAAS product. • Present new & innovative ideas to the client to increase usage. • Providing technical support by troubleshooting & replicating issues. • Recommending software features to clients which are most relative to the client’s industry/goals utilising best practices. • Liaising & working with internal partners to give the best customer experience to the client.
-
-
-
Sensis
-
Australia
-
Advertising Services
-
700 & Above Employee
-
Premium Sales Support Consultant
-
Oct 2006 - Feb 2022
Responsibilities:• Take responsibility and ownership of maintaining and growing the relationship and revenue with Premium and Government customers. • Drive an increase in Customer Satisfaction and loyalty via various outbound Customer Initiatives • Resolve customer queries including those of Billing and Claims• Offer dissatisfied customer specific incentives • Make product recommendations to Premium and Government Customers then lead generate the opportunity to relevant Account Executives• Assist Account Executives in preparing for customer visits, and providing them with various tools for their customers e.g. Stats, Rates, Contracts • Assist with the development of new process, policies or business rules in conjunction with the management. • Take responsibility to update customer records for Print & online advertising
-
-
Customer Success Specialist
-
Jul 2019 - May 2021
Demonstrate SaaS software by phone or video conferencing to the enterprise and SMB customers.Guiding customer in resolving issues with Google My Business listing.Advise Sales with any SaaS software related enquiries.Create and implement process improvements to reduce workloads and bolster efficiency.Cultivate impactful relationships with customers and drive business development by delivering product knowledge.
-
-
-
Primus Telecomunication
-
India
-
Telecommunications
-
1 - 100 Employee
-
Churn Group Consultant
-
Sep 2005 - Oct 2006
Responsibilities:• Manage escalations from internal departments in relation to customer accounts and services, and to investigate and resolve any churn issues.• Liaise and work closely with customer service staff to ensure full understanding of new processes effecting customer accounts and services. • Implement and coordinate churn reporting to be provided to Team Manager on a weekly basis.• Produce daily reports relating to churn activity and manage exemptions to ensure all services that can be churned have been churned.• Ensure that churn files are sent on every business day, and all other processes have been actioned in specified time frames.• Reports are delivered to relevant area within specified time frames.• Process reports received from other Carriers and Telstra on daily basis to update Primus database.• Maintain and provide weekly stat reports on work actioned.
-
-
Customer Service Consultant
-
Jun 2004 - Sep 2005
Responsibilities:• Customer Service- An inbound call centre responsible for taking calls from existing and new members.• Post Sales - Offering customers the right plans and services suited to their needs by assessing their previous, current and changed usage conditions.• Pre Sales Leads - Identifying a prospect and passing it as a lead to the concerned department within the business.• Escalation Management - Doing follow up enquires with different department for cases that are complex or unresolved from first contact with the member through telephone, fax and E-mail• Credit Management – Corresponding with customers having outstanding balances and providing them with possible payment options and/or assessing possible recourses in case of bad debts.• Call Quality Assurance – Being a part of the team which monitors and determines the quality with which the consultants handle customer calls and in turn provide feedback by rating the service provided by the consultants to the customers, which in turn forms a part of their review.
-
-
-
Coles Group
-
Australia
-
Retail
-
700 & Above Employee
-
Customer Service Officer
-
Jan 2003 - Jun 2004
Responsibilities: • Handling of payments on the register which included various modes like EFTPOS, Credit Cards, Cash, Vouchers etc. • Balancing and maintaining a report of the inflow and outflow of payments during the entire working of the shift. • Helping and assisting customers with their queries related to various products and services offered by the business. • Time Management of working hours with other team members to ensure smooth running, taking into account the busy and lean hours of the business. • Periodic stock takes of various products of the store.
-
-
-
-
Customer Service and Front Desk
-
Oct 2000 - Nov 2002
Responsibilities: • Providing solutions to the customers needs in accordance to the products and services offered by the business. • Handling receipt of payments from the customers through various modes like EFPTOS, Cheques, Credit Cards, and Telegraphic Transfers etc. • Disbursement of petty cash to the employees for their daily expenditure. • Attending to customer queries coming through various modes like telephone, E-mails, in-person, post etc and directing them to the relevant departments of the business.
-
-
Education
-
-
Delhi University
Bachelor's degree, Business/Commerce, General
Community
