Geena Portier
General Manager at hallo,- Claim this Profile
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Topline Score
Bio
Jasmin NUHIC
Geena is a professional that powers through change and difficult situations in order to deliver on commitments. She does not take „yes
Andrew McCartney
Geena is a commercially focused operations leader. She is always looking for ways to improve her departments performance to support achievement of company goals and increase customer experience. Geena is a very focused leader who has proven she can add value to organizations across different industries and functions. Thanks for all your support Geena, it has been a pleasure to work with you.
Jasmin NUHIC
Geena is a professional that powers through change and difficult situations in order to deliver on commitments. She does not take „yes
Andrew McCartney
Geena is a commercially focused operations leader. She is always looking for ways to improve her departments performance to support achievement of company goals and increase customer experience. Geena is a very focused leader who has proven she can add value to organizations across different industries and functions. Thanks for all your support Geena, it has been a pleasure to work with you.
Jasmin NUHIC
Geena is a professional that powers through change and difficult situations in order to deliver on commitments. She does not take „yes
Andrew McCartney
Geena is a commercially focused operations leader. She is always looking for ways to improve her departments performance to support achievement of company goals and increase customer experience. Geena is a very focused leader who has proven she can add value to organizations across different industries and functions. Thanks for all your support Geena, it has been a pleasure to work with you.
Jasmin NUHIC
Geena is a professional that powers through change and difficult situations in order to deliver on commitments. She does not take „yes
Andrew McCartney
Geena is a commercially focused operations leader. She is always looking for ways to improve her departments performance to support achievement of company goals and increase customer experience. Geena is a very focused leader who has proven she can add value to organizations across different industries and functions. Thanks for all your support Geena, it has been a pleasure to work with you.
Credentials
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Building and Leading Effective Teams
Columbia Business School Executive EducationJun, 2020- Sep, 2024 -
Leadership Essentials
NICK GIRLING ASSOCIATES LIMITEDApr, 2019- Sep, 2024 -
Yellow belt
Lean Six SigmaSep, 2015- Sep, 2024 -
Coaching & Feedback
Djengo CunsultancyJan, 2013- Sep, 2024 -
Situational leadership and personal leadership style
Djengo CunsultancyJan, 2013- Sep, 2024 -
Effective Communication
Djengo CunsultancyJan, 2012- Sep, 2024 -
Prince2 Practitioner - 2009
ICM opleidingen & trainingenFeb, 2011- Sep, 2024 -
Convey bad news
Tele2 Human Resource ToolkitJan, 2011- Sep, 2024 -
Finance for non financial managers
Bureau Kees HordenJan, 2011- Sep, 2024 -
Communication of Excellence
Humanication GroupMar, 2008- Sep, 2024 -
Prince2 foundation - 2005
-Dec, 2007- Sep, 2024
Experience
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hallo,
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Puerto Rico
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Utilities
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General Manager
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Apr 2023 - Present
As a General Manager with full P&L responsibilities, I drive organizational growth, maximize profitability, ensure operational excellence, and foster innovation. My responsibilities encompass strategic planning, operational optimization, client relationship management, and driving organizational success. Key responsibilities: • Formulating and executing comprehensive business strategies to drive commercial success, capitalize on market opportunities, and enhance the organization's competitive position. • Optimizing operational efficiency by evaluating workflows, identifying areas for improvement, and implementing measures to enhance productivity and cost-effectiveness. • Building and nurturing client relationships, understanding their needs, and delivering tailored solutions that exceed expectations. • Fostering a culture of innovation and collaboration, empowering teams to deliver their best performance and achieve operational goals. • Monitoring key performance indicators and market trends to proactively identify risks and develop contingency plans. • Driving an increasing E-NPS and C-NPS. Show less
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Bioventus
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United States
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Medical Device
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700 & Above Employee
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Director International Operations
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May 2020 - Apr 2023
Provided leadership to 26 FTE and set direction for the operational functions of the international business EMEA, APAC, LATAM and Canada. Responsible for managing several operations work streams and activities required to operate multiple work streams in Supply Chain, Inventory Management, Warehousing, Reimbursement Services, Order Management and Customer Care; as well in building effective teams across International Operations and cooperation between all units and peripheral functions together with managing $80m International’s revenue and an own budget of $4m+.Results:• Led the International LT with the sale of the Polish Entity to transfer from a Direct Sales model to an Indirect Sales Model• Led M&A of 3 different companies Bioness & Misonix & Cartiheal • Expansion of product portfolio and setup of preferred supplier agreements• 200k Contract settlement with OEM to support the commercial business• Implemented Price Change Approval Process End-2-End with approval matrix• Transferred Canada operations team to an established International Operations player to handle double digit growth after M&A• Delivered pricing strategy in our ERP for Canada Commercial teams• Build a German Warehouse to meet customers’ needs to maintain German VAT • 20% growth in forecast accuracy • Expand the Operations from 26 countries to more than 55 active countries• Outsourcing of CAD Warehouse to a 3rd Party Logistics Partner• Operational readiness for Regulated Governmental changes e.g. both MDD to MDR as well changes regulated by Ministries of Health from outside EU countries• Building an own entity in China facilitating Regulatory with the Operational changes such as certification and labeling, financial flows, and local warehouse hub• Implemented an Operational Excellence culture in Canada Show less
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Senior Operations Manager
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Feb 2018 - May 2020
Responsible for creating and executing key business processes that support the overall international operations to drive the performance of the international business EMEA and APAC. Developing operational, Sales and Marketing transactional plans that ensure the delivery of quality service to external and internal customers. Building an environment of Operational Excellence and Managing, leading, motivating and coach 12 FTE of the EMEA Customer Care, Internal Reimbursement, Sales and Supply Chain teams and implementing strategies that align with Bioventus’ strategic imperatives. Results:• Implementation of a commercial culture and setting up an inside sales department with revenue targets, funnel management and commission plans• Achieved €500k YoY transactional sales revenue• Build a satellite warehouse in the UK to be Brexit ready• Setup a Bioventus preferred supplier contract with distributor of Synthetic Tissue product in Poland and have the tissue requirements implemented with our 3Pl warehouse• Implement daily starts, Lean Six Sigma, Kanban, Organize by Process flows, DMAIC Show less
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Tele2
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Sweden
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Telecommunications
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700 & Above Employee
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Manager of Operations B2B / Wholesale
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Dec 2016 - Dec 2017
Managing the back office with 70 FTE (30 NL, 40 India) who are responsible for the Order Delivery process vs Supply Chain within the B2B and Wholesale business area. Building strong relationships with (inter)national stakeholders such as IT, Network and front office teams. Results:• Increased the NPS with 5% of the order process• Saving €1,3m a year on operational costs by outsourcing & offshoring the department and build an outsourced partner team in India• Maintaining Business Continuity during transition for outsourcing by achieving 90% SLA’s of KPI’s and daily closing gaps in processes by using DMAIC• 2,5m YoY savings due to redeployment cease orders by centralizing our own logistics and purchasing of customer equipment • Created and implemented a new design of the retained organization both process wise as technical to benefit the outsourcing & offshoring • Increased the team satisfaction and employee engagement with 5% Show less
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Manager Service Delivery
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Sep 2014 - Dec 2017
Managing the front office with 24 FTE who are responsible for the customer experience and customer journey in the B2B and Wholesale market. Responsible to translate strategy & multi-year plans to department plans, Contract Management with our suppliers and building strong relationships with Customers, Suppliers, Sales, IT operations, service integration and back-office teams. Results:• Increased NPS with 30% by limit the number of different parties and visits of installations of customer equipment after to make this change successful • Increased 1st time right with 12%• Introduced OGSM for Service Delivery purposes to meet objectives of the projects• Implemented 10 new E-commerce products into Delivery module and coordinating the total e-commerce fulfillment• Reduced waiting times with 15% by redesigning the Call Center IVR• Saving €500k a year by reducing waste in processes using Lean Six Sigma and daily analyzing, identifying gaps, optimize and implementing new work processes and reporting on all Delivery KPI’s• Implemented Forecasting to have a better Procurement process Show less
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Head of Field Engineering
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Jul 2011 - Sep 2014
Managing a team of 37 FTE who are responsible for Network assurance, building and repair network platforms, site security and customer equipment installations. Responsible to identify and continuously optimize process gaps and KPI’s. Supporting the 4G roll out team (external parties). Results:• Saved €1,5m a year by insourcing a field force together with inventory & logistics • Implemented new KPI’s and a monthly reporting deck • Introduced a resource planning tool and build a semi-automated timesheet registration form for field engineers to register their spending work time • Achieved the highest (99) Tele2 team and employee satisfaction score Show less
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Project Manager
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Dec 2006 - Jul 2011
Managing projects and programs between 50k to 500k contract value using PRINCE2. Advise steering committee and project reporting to reduce risks and be cost effective and efficient. Responsible for Quality, Time, Risks, Budget and leading project team members. Results:• Delivered more than 25 major projects with success between 80%-90% YoY on time• Customer Project Manager satisfaction was rated an 8 or higher• Roll-out IP-VPN networks for several small, medium, large and major companies in the Benelux Show less
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Planner
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Oct 2003 - Nov 2006
• Design and provide resource planning from several departments• Reviewing project plans and prepare admin work to the Engineers• Realization integral network in the area of data, voice of transport• Logistics activities, mutations in the Repair Maintenance process, control and manage SLA's of KPI’s• Caring for optimization of administration support within the division network operations
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MCI
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Industrial Machinery Manufacturing
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Job Controller
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Apr 2003 - Sep 2003
• Monitor KPI’s, Coordinate orders and Deliver an accurate and up 2 date report of SLA’s from KPI’s within the Network division in Spain • Advise manager Service Delivery and optimize the order process • Monitor KPI’s, Coordinate orders and Deliver an accurate and up 2 date report of SLA’s from KPI’s within the Network division in Spain • Advise manager Service Delivery and optimize the order process
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SNT
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France
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Telecommunications
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1 - 100 Employee
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Planner
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Jun 2002 - Mar 2003
The processing of mutations were my daily tasks completing these within given deadlines and targets. Further working with and implementing new procedures including a large deal of relationship management, strengthening and maintaining within the call centers. The processing of mutations were my daily tasks completing these within given deadlines and targets. Further working with and implementing new procedures including a large deal of relationship management, strengthening and maintaining within the call centers.
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The Backdoor cafe
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United States
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Allround Office / Personal Assistant
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Jul 2001 - Mar 2003
Private and business agenda planning for the Director and artists, office and facility management, supporting various persons (marketing and artist managers) maintaining public relations and press for events and club night for the public of Amsterdam. Private and business agenda planning for the Director and artists, office and facility management, supporting various persons (marketing and artist managers) maintaining public relations and press for events and club night for the public of Amsterdam.
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Project coördinator
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Dec 1999 - Jun 2001
The coordinating and realization of complex orders at that moment requiring extra attention and becoming a project of their own. Controlling the orders from top to bottom. Client communication which was considered an important priority of Versatel. A middle form of consistency of facts, details and theoretical background in relation to practice were a must. The coordinating and realization of complex orders at that moment requiring extra attention and becoming a project of their own. Controlling the orders from top to bottom. Client communication which was considered an important priority of Versatel. A middle form of consistency of facts, details and theoretical background in relation to practice were a must.
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Education
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2023 - 2023
NCOI University of Applied Sciences
Master's degree, Business Control & Management -
2020 - 2021
Columbia Business School
Building and Leading Effective Teams -
2001 - 2004
Hogeschool van Amsterdam
HBO, IDM - Informatie Dienstverlenend Management -
2012 - 2014
NCOI Opleidingen
HBO, Bedrijfskunde -
1995 - 1998
Europa Business School
MEAO, bank - verzekeringwezen -
1990 - 1995
middelbare school
Mavo, D Niveau
Community
