Gee Contes
Technologist at Aeras Technologies- Claim this Profile
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English Native or bilingual proficiency
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Portuguese Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Susan Schochet
Gee approaches everything she tackles with a positive, can-do, enthusiastic attitude and she is a pleasure to work with. Gee's customer care skills are top line and exemplified by not only being an advocate but by also being stellar subject matter expert. She is dynamic in her troubleshooting techniques and is always empathetic to each customer's unique situation. Gee is a key team player and helps mentor others. Any company would be lucky to have Gee.
Susan Schochet
Gee approaches everything she tackles with a positive, can-do, enthusiastic attitude and she is a pleasure to work with. Gee's customer care skills are top line and exemplified by not only being an advocate but by also being stellar subject matter expert. She is dynamic in her troubleshooting techniques and is always empathetic to each customer's unique situation. Gee is a key team player and helps mentor others. Any company would be lucky to have Gee.
Susan Schochet
Gee approaches everything she tackles with a positive, can-do, enthusiastic attitude and she is a pleasure to work with. Gee's customer care skills are top line and exemplified by not only being an advocate but by also being stellar subject matter expert. She is dynamic in her troubleshooting techniques and is always empathetic to each customer's unique situation. Gee is a key team player and helps mentor others. Any company would be lucky to have Gee.
Susan Schochet
Gee approaches everything she tackles with a positive, can-do, enthusiastic attitude and she is a pleasure to work with. Gee's customer care skills are top line and exemplified by not only being an advocate but by also being stellar subject matter expert. She is dynamic in her troubleshooting techniques and is always empathetic to each customer's unique situation. Gee is a key team player and helps mentor others. Any company would be lucky to have Gee.
Experience
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Aeras Technologies
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Technologist
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Mar 2023 - Present
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Quil
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United States
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Wellness and Fitness Services
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1 - 100 Employee
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Customer Success Operations
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Jun 2022 - Feb 2023
• Implemented Support by creating troubleshooting guides in Zendesk as well as articles for Help Center. • Acted as a liaison between the Technical Support team and Product Development as well as QA engineers. • Implemented new processes and procedures to improve efficiency and customer satisfaction through Jira. • Partnered with Product and QA to build stories on new features, or workarounds for current showstoppers. • Created Playbooks and Run books in Confluence alongside the QA team for future training of new employees. Show less
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Currently looking for opportunities
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Jun 2022 - Feb 2023
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Nearpod
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United States
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E-Learning Providers
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300 - 400 Employee
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Customer Support
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Jun 2021 - Jun 2022
We believe teaching is the most important job in the world! Making every lesson interactive you’ll wonder how you taught without it 😊 We believe teaching is the most important job in the world! Making every lesson interactive you’ll wonder how you taught without it 😊
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Apple
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United States
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Computers and Electronics Manufacturing
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700 & Above Employee
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Genius
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Dec 2017 - Jun 2021
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Genius Admin
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Apr 2012 - Jun 2021
Provide insightful advice and friendly, hands-on technical support to Apple customers in need. Quickly diagnose product issues on the spot, explaining situations with patience and empathy. After determining whether repairs can be done or a replacement is needed, offer solutions to quickly get users up and running again. Even if juggling more than one customer, I stay conscious of their time demands as well as my own. Fulfill Apple’s service commitment with style, speed and skill. And earn the trust of customers and co-workers alike as I offer guidance, knowledge, and even tips and training. Show less
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Genius Admin
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Apr 2012 - Jun 2021
Make sure repairs are performed in a timely manner.Call customers and inform of any re-quotes, or when the product is ready to be picked up.Maintain and organize Room, assign repairs to Genius on repair.Organize inventory and order supplies.Assist with new procedures to all new members.Work closely with Apple Support Online, and Managers for exceptional customer service.
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Technical Expert
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Apr 2017 - 2017
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Best Buy
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Retail
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700 & Above Employee
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Sales Associate
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Nov 2011 - Apr 2012
Maintain department looking sharp and neat. Constantly bringing inventory and rearranging shelves. Provide good information as new products came out. Training on new products every month to better inform customers about services. Working closely with inventory Manager for new trends of products for specific customer's needs. Maintain department looking sharp and neat. Constantly bringing inventory and rearranging shelves. Provide good information as new products came out. Training on new products every month to better inform customers about services. Working closely with inventory Manager for new trends of products for specific customer's needs.
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Education
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2002 - 2005
Sinodal da Paz
High School Diploma
Community
