Experience

Yodel (Yodel Delivery Network Ltd)

• United Kingdom
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Operations Analyst

  • Feb 2019 - Present



Wrightington, Wigan and Leigh NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Incident analyst

  • May 2018 - Feb 2019

  Delivering 2nd line support for 6,000 service users across 3 sites, involving: assisting in the resolution of a wide range of technical issues across both clinical software/systems and clinical equipment. Delivering 2nd line support for 6,000 service users across 3 sites, involving: assisting in the resolution of a wide range of technical issues across both clinical software/systems and clinical equipment.



Bloomberg

• United States
• Financial Services
• 700 & Above Employee

• IT Desktop Support Technician

  • May 2017 - May 2018

  Desktop Support, Bloomberg (Contractor) Working as part of the local desktop support team to deliver hardware/software support (both remotely and desktop support) to approximately 5,000 users across all areas of the business. Desktop Support, Bloomberg (Contractor) Working as part of the local desktop support team to deliver hardware/software support (both remotely and desktop support) to approximately 5,000 users across all areas of the business.



Relocom Limited

• IT Technician

  • 2014 - May 2018

  • Working as part of a high performance team of three IT technicians; overseeing the troubleshooting and IT advice provision for approximately 330 employees. • Working with a wide range of internal and external software products; liaising with third party manufacturers when necessary. • Identification of software / hardware requirements, producing and recommending bespoke IT solutions to address these. • Project managed the office move, including all systems and network installation / IP and domain configuration. • Responsible for the testing of all new systems and products prior to project managing their installation / migration. • Installation of all telecommunications devices.



Computer Shop

• IT Engineer

  • 2012 - 2013

  • Addressing a variety of general problems for customers (members of the public) across Windows and Apple products; including the maintenance, cleaning and repair of systems and software. • Addressing a variety of general problems for customers (members of the public) across Windows and Apple products; including the maintenance, cleaning and repair of systems and software.



Wrap It Up!

• United Kingdom
• Restaurants
• 1 - 100 Employee

• General Manager

  • 2009 - 2013

  • Acting in a general manager role, overseeing the overall day-to-day management of a high traffic fast food location in London. • Ensuring strict across the board adherence to all Health and Safety and Food policy / legislation. • Opening and closing duties of the restaurant, undertaking all appropriate procedures. • Responsible for stock management; ordering new supplies as necessary. • Overseeing the P+L and ensuring consistent profit generation. • Acting in a general manager role, overseeing the overall day-to-day management of a high traffic fast food location in London. • Ensuring strict across the board adherence to all Health and Safety and Food policy / legislation. • Opening and closing duties of the restaurant, undertaking all appropriate procedures. • Responsible for stock management; ordering new supplies as necessary. • Overseeing the P+L and ensuring consistent profit generation.