Experience

Pivital, Inc.

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Project Coordinator

  • Apr 2022 - Present

  • Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures • Develops timelines for projects based on available resources and priorities within the department and organization • Escalates action items through proper channels • Organizing, attending, and participating in stakeholder meetings • Managing multiple projects and stakeholders efficiently, including communication and coordination of tasks • Communicates with various departments to keep everyone invested and aware of any changes to the project plan • Oversight of IT technicians • Creation of status reports for clients • Updates tickets in client systems accurately to avoid discrepancies with reports and invoices • Expert understanding of billing requirements for the services delivered for each contract; I support and manage technician cost to the project template • Ensures work orders/cases are approved and marked ready to invoice within 7 days of the service date



Jill Duncan State Farm

• Account Manager

  • Oct 2020 - Apr 2022

  • Analyze, identify, and process financial services products, policy renewals, applications, endorsements, and claims. • Develop and maintain relationship with clients by providing research-based analytical support; prepare financial illustrations that outline findings. • Manage relationships with clients to ensure effective implementation of products and services. • Remain current with the latest trends in the industry, with comprehensive knowledge of financial and insurance products, services and best practices; continuing education courses.



Cotton Mill Farms

• Carrollton, Georgia, United States

• Market Day Manager

  • Mar 2020 - Sep 2021

  • Orders supplies for hospitality table or demonstrations. • Greet new customers and provide tout of market • Collect vendor fees • Each week collect information from vendors about products they will be bringing to Market • Collect fees, donations and proceeds from sales, and provide funds and record to Treasurer • Organize and collate records along with year-end report • Maintain schedule of events at market • Orders supplies for hospitality table or demonstrations. • Greet new customers and provide tout of market • Collect vendor fees • Each week collect information from vendors about products they will be bringing to Market • Collect fees, donations and proceeds from sales, and provide funds and record to Treasurer • Organize and collate records along with year-end report • Maintain schedule of events at market



Farmers Insurance

• United States
• Insurance
• 700 & Above Employee

• Agency Producer

  • Mar 2019 - Apr 2020

  • Evaluate prospective customers to determine insurance needs and calculate eligibility to recommend appropriate coverage options. • Maximizing growth and client retention through superior customer service • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. • Establish customer relationships and follow up with customers, as needed. • Work with the agency principle to establish and meet marketing goals. • Maintain a strong work ethic with a total commitment to success each day.



Binders Insurance Group

• Carrollton, Georgia, United States

• Agency Producer

  • Jun 2018 - Feb 2019

  • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. • Establish customer relationships and follow up with customers, as needed. • Work with the agency principle to establish and meet marketing goals. • Maintain a strong work ethic with a total commitment to success each day. • Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. • Establish customer relationships and follow up with customers, as needed. • Work with the agency principle to establish and meet marketing goals. • Maintain a strong work ethic with a total commitment to success each day.



Greenway Health

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Enrollment Coordinator

  • May 2012 - Jun 2018

  • Work independently in a deadline-oriented department and a Team Player • Manage the customer on-boarding process for all HL7 V2 & V3 requests including but not limited to: Receiving, maintaining, and tracking all new Interoperability sales • Work closely with our Customers and Third-Party Vendors (Lab companies, Hospitals, HIE’s, Immunization Registries, etc.) to determine their Interoperability needs • Generate quotes to our Third-Party Vendors and process purchase orders • Prepare discovery documents for use by our Development and Implementation team • Hold conference calls to coordinate and confirm scope of work • Initiate development or implementation resource assignment • Facilitate working relationships with customers, business partners, sales operations, professional services, third party vendors, finance and customer support.