Experience

MTN Eswatini

• Eswatini
• Telecommunications
• 300 - 400 Employee

• Quality Assurance Agent

  • Jan 2021 - Present

  -Assessing customer requirements and ensuring that these are met.-Monitoring performance -Determining training needs-Executing evaluation scripts and reviewing results -Coaching and Reporting



MTN Eswatini

• Eswatini
• Telecommunications
• 300 - 400 Employee

• Back Office Assistant

  • Jul 2020 - Sep 2020

• Contact Center Consultant

  • Oct 2014 - Jul 2020

• Acting Contact Centre Supervisor

  • Oct 2018 - Jan 2019



S&B RESTAURANTS LTD

• United Kingdom
• Restaurants

• Functions coordinator

  • Mar 2009 - Jan 2012

  Oversee day to day activities and events of the company, designing events packages, delegating tasks to staff, implementation of innovative ideas on diverse events and delivering events on time.



Boss Logistics, LLC

• United States
• Truck Transportation
• 1 - 100 Employee

• Import Export Coordinator

  • Jan 2008 - Mar 2009

  Delivery of goods to various geographical locations efficiently, ensure safety in all transportation and design costs effective methods, analyze best means of transportation for all goods/products as per customer requirements, collaborate with management to ensure compliance to all trade regulations and changes and designing all compliance forms and templates, preparing required reports and maintain an efficient import and export classification database



Safmarine

• Maritime
• 300 - 400 Employee

• Import & Export Controller

  • Feb 2005 - Dec 2006

  Managing data for local and international shipments and courier services. Providing support in all the steps of the transportation process. Liaising with customs agents, warehouse staff, shipping companies and clients and Swaziland Railways shipping line. Assisting with shipping, receiving and record keeping for both local and international transactions. Managing office administration, document control and adhere to import and export policies and procedures and many more.