Gbolahan Oyinloye
Application Support Analyst at ClearCourse- Claim this Profile
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Bio
Credentials
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Analyzing and Visualizing Data with Microsoft Excel
UdacityOct, 2022- Nov, 2024 -
Analyzing and Visualizing Data with Tableau
UdacityOct, 2022- Nov, 2024 -
Business Analytics
UdacityOct, 2022- Nov, 2024 -
Probability Fundamentals
UdacitySep, 2022- Nov, 2024 -
SQL
UdacityAug, 2022- Nov, 2024 -
Data Analysis: Descriptive Statistics
UdacityJul, 2022- Nov, 2024 -
Data Analysis: Pre-course
UdacityJul, 2022- Nov, 2024
Experience
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ClearCourse
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United Kingdom
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Software Development
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100 - 200 Employee
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Application Support Analyst
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2023 - Present
As an Application Support Analyst, I provide excellent customer support to our global golf club customers. I handle customer calls, diagnose and resolve issues, and log tickets accurately. I also work with emails, live chat, and social media to assist customers. Using remote access tools, I provide live assistance to customers with their EPOS systems. As an Application Support Analyst, I provide excellent customer support to our global golf club customers. I handle customer calls, diagnose and resolve issues, and log tickets accurately. I also work with emails, live chat, and social media to assist customers. Using remote access tools, I provide live assistance to customers with their EPOS systems.
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Amazon
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United States
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Software Development
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700 & Above Employee
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Fulfillment Associate
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2022 - 2023
Accomplished significant improvements in customer satisfaction and operational efficiency while working at Amazon. Successfully reduced customer complaints by 15% and increased positive feedback by 10% through consistent delivery of accurate and high-quality merchandise. Implemented data analysis to reduce order processing time by 20% and improve order fulfillment accuracy by 15%. Resolved technical challenges, resulting in a 25% decrease in system-related errors and a 30% increase in overall system uptime. Streamlined recordkeeping processes, leading to a 20% reduction in inventory discrepancies and a 15% improvement in order tracking efficiency. Show less
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Grupo Dia
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Spain
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Retail
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700 & Above Employee
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Helpdesk Customer Assistant
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2022 - 2022
As a Helpdesk Customer Assistant at DIA Group, I actively collaborated with internal teams to share information, best practices, and improve processes, systems, and customer service. Acting as a liaison between English-speaking customers and Spanish-speaking coworkers, I enhanced customer relationships and expanded the company's customer base. Resolving customer complaints through email and phone, I consistently ensured exceptional customer service experiences. By demonstrating strong teamwork, sharing knowledge, and working towards common targets, I contributed to a positive work environment. Overall, I played a vital role in improving customer relationships and delivering high-quality customer service. Show less
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Fadavem
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Lagos State, Nigeria
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IT support
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2018 - 2020
As an IT support professional at Fadavem, I effectively logged and resolved calls related to hardware and software issues, SMS, email, password resets, and basic IT equipment. I provided first-line fixes and support for telephone and new systems, ensuring excellent customer service and a positive customer journey. I efficiently handled new site queries via phone and email, collecting and recording site information into central systems. I collaborated with other IT departments to maintain a 95% SLA on all IT issues, while also educating end-users on fadavem's IT policies and procedures. Despite working in a fast-paced environment, I successfully answered approximately 40 calls per day, demonstrating my ability to perform under pressure. Show less
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Education
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2022 - 2023
Masterschool
Data Analyst, Data analytics -
2021 - 2021
SCAI
Spanish Language and Literature -
2016 - 2020
Federal University Oye-Ekiti, Ekiti
Bachelor's degree, Mathematics
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