Experience

CAS Care Solutions Ltd.

• United Kingdom
• Home Health Care Services
• 1 - 100 Employee

• Healthcare Assistant

  • Feb 2023 - Present

  • Assisting and supporting patient’s with Physical and Mental Health Conditions such as Motor Neuron Disease, Dysphagia, Learning Disabilities, Autism, Depression, Dementia, and Alzheimer’s Disease Patients. • Live-in Palliative Care for terminal patients • Compliance with 100% of record-keeping inspections, ensuring all administration was fully up-to-date and compliant. • Monitoring and recording the general health of patients, including taking blood pressure, temperatures, oxygen saturation, and blood sugar. • Enteral feeding and medication prompting or administration. • Collaboration with Multidisciplinary team of healthcare professionals • Ensuring personal care and general wellbeing • Companionship • Scheduling appointments and providing support for hospital visits. • Providing support for daily activities as needed by the patient. • Aiding communication using Augmentative and Alternative Communication (AAC), Assistive Technology, the alphabet, and word charts. Show less



xChangerFX

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Customer Support Manager

  • Jun 2022 - Jun 2023

  • Managed the daily operations of the customer service division. • Established customer support practices in place to increase client satisfaction. • Formulated, reviewed, and enforced the use of customer support policies. • Responded to escalated customer support issues. • Updated the team on any new product, technique, or trend-related information. • Evaluated support data and created thorough reports on the results. • Managed and accessed the team's continuing training initiatives. • Found ways to measure customer satisfaction and improve services. • Investigated and resolved customers’ problems that have been forwarded by customer service representatives, which may be complex or long-standing, by communicating politely with them via phone, email, letter, and in person. • Preserved thorough records of your conversations and communications with clients. Show less


His & Hers Beauty Salon
• United Kingdom
• Personal Care Product Manufacturing
• Assistant Manager

  • Dec 2021 - Nov 2022


Children with Special Need’s Practice, Research and Education Centre

• Peer support Volunteer

  • Feb 2018 - Mar 2020

  • Assisting with daily activities and providing hands-on support, supervising, and encouraging children to complete tasks independently. • Organizing and participating in recreational activities with children, fostering their social skills, cognitive abilities, and physical well-being. • Assisting with academic tasks and adapting materials to suit individual needs. • Supporting therapeutic sessions by setting up session rooms and tools, encouraging participation, and providing support as needed. • Assisting with communication using alternative communication methods such as Picture cards, Word charts, and Assistive Technology. • Encouraging Inclusion and facilitating social interactions among children. • Ensuring safety and well-being by adhering to safety protocols • Providing emotional support and positive reinforcements to help the children build their self-esteem and confidence. • Assisting with administrative tasks such as Organizing files, Maintaining Inventory, and Material Preparation Show less