Experience

Techies on LinkedIn

• Nigeria
• Technology, Information and Media
• 1 - 100 Employee

• Volunteer Designer

  • Jul 2023 - Present



Lagos State Ministry of Information

• Public Affairs Officer

  • Apr 2019 - Present

• Public Affairs Officer

  • Apr 2019 - Mar 2023



Lagos State Water Regulatory Commission

• Consumer Relations Officer

  • Mar 2013 - Present

  To maintain/ update a comprehensive customer database for effective monitoring of utility service providers' performance and resolution of disputes.Engage in Call Center Operations. To provide support in the design and implementation of Consumer Care Survey instruments.Build rapport and liaise closely with officials of Licensed Service Providers' Consumer Associations and Community Development Associations to facilitate the satisfactory resolution of consumers' complaints. Show less

• Consumer Relations Officer

  • Mar 2013 - Present

  Engaging in call center operations.I also report on consumers complaints for timely resolution to enhance customer satisfaction. I also monitor the performance of service providers to ensure compliance of the Commission's Regulations and Guidelines.Providing support in the design and implementation of Consumer Care Survey instruments.

• Consumer Relations Officer

  • Mar 2013 - Present

• Head, Complaint Management Unit

  • Oct 2014 - Mar 2023

  I am responsible for monitoring and evaluating service providers’ complaints handling processes, managing Consumer services projects and responsible for updating consumers’ database. I also liaise with other departments in ensuring prompt resolution of customers complaints.Providing support in the design and implementation of Consumer Care Survey instruments.



Lagos Water Corporation

• Front Desk Officer/Customer Service Officer

  • Apr 2009 - Feb 2013



Jufradol Group of Schools

• English Teacher

  • Apr 2007 - Mar 2009