Customer Support Supervisor

• Jun 2022 - Present

Managing incoming calls and customer service inquiries via phone, email, online chat, in person and social media ● Identify and assess customers’ needs to achieve customer satisfaction ● Build sustainable relationships and trust with customer accounts through open and interactive communication ● Provide accurate, valid and complete information by using the right methods/tools ● Meet sales targets and call handling quotas ● Handle customer inquiries, complaints, referred from subordinates, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution ● Keep records of customer interactions, process customer accounts and file documents appropriately ● Follow communication procedures, guidelines and policies ● Take the extra mile to engage customers and create a welcoming environment Show less

Fund transfer officer

• Dec 2019 - Jun 2022

Research Assistant

• Jun 2017 - Nov 2019