Gbemileke Ogungbade
IT Operations Specialist at Mecho Autotech Ltd- Claim this Profile
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Bio
Credentials
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Network Support and Security
Cisco Networking AcademyAug, 2023- Nov, 2024 -
Basic Excel Training
Mecho Autotech LtdJul, 2023- Nov, 2024 -
Introduction to CIP
OPSWAT AcademyAug, 2023- Nov, 2024
Experience
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Mecho Autotech Ltd
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Nigeria
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Vehicle Repair and Maintenance
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1 - 100 Employee
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IT Operations Specialist
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May 2022 - Present
• Provide technical assistance with computer hardware and software • Assign and Document New Gadget to New Staff for Job Efficiency • Resolve issues for staff via phone, in person, or electronically • Perform hardware and software installations, configurations and updates as needed • Provide technical assistance with computer hardware and software • Assign and Document New Gadget to New Staff for Job Efficiency • Resolve issues for staff via phone, in person, or electronically • Perform hardware and software installations, configurations and updates as needed
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Virtualflux
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Lagos State, Nigeria
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Technical Support Engineer
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Sep 2022 - Present
• Providing prompt and effective technical support to end-users via phone, email, or in person. Addressing queries related to hardware, software, network connectivity, and other IT-related issues. • Identifying and diagnosing technical problems, determining the root cause, and resolving issues in a timely manner. Escalating complex problems to the appropriate teams or senior technicians when necessary. • Assisting users with software installations, updates, and configurations. • Conducting user training sessions to enhance their understanding of basic software applications, system functionalities, and IT security best practices. • Utilizing remote access tools to provide assistance to off-site users. Resolving technical issues remotely whenever possible to minimize downtime and improve efficiency. Show less
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Outcess
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Nigeria
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IT Services and IT Consulting
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200 - 300 Employee
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Customer Service Representative
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Oct 2021 - Apr 2022
• Making Outboard Calls to both Active and inactive Customers Providing them with accurate product information and serving as a knowledgeable resource for the customer. • Educate customers on new and existing products on the network. • Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution. • Making Outboard Calls to both Active and inactive Customers Providing them with accurate product information and serving as a knowledgeable resource for the customer. • Educate customers on new and existing products on the network. • Manage daily customer requests and enquiries during contact, ensuring issues are appropriately, accurately and promptly escalated for further escalation for resolution.
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August Fifteen
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Lagos State, Nigeria
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IT Assistant/Operation Officer
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Nov 2017 - Oct 2020
• Installing/maintenance of computer systems. • Attending to emails and executing the given tasks • Troubleshooting Computer systems and fixing the issue both for hardware and software • Installing/maintenance of computer systems. • Attending to emails and executing the given tasks • Troubleshooting Computer systems and fixing the issue both for hardware and software
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Beauty Concern
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Lagos State, Nigeria
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IT Support Intern
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Nov 2016 - Feb 2017
• Inputting Product Barcodes into the System. • Sending emails to various clients. • Troubleshooting Computer systems and Fixing both Hardware and Software issues • Inputting Product Barcodes into the System. • Sending emails to various clients. • Troubleshooting Computer systems and Fixing both Hardware and Software issues
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Education
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2020 - 2022
Yaba College of Technology, Yaba, Lagos
Higher National Diploma, Computer Science -
2016 - 2017
Grace Polytechnic
National Diploma, Computer Science
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