Gbanne Gbafore
Desktop Support Specialist at World Wide TechServices- Claim this Profile
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Topline Score
Bio
Credentials
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CCNA
CiscoMay, 2023- Nov, 2024 -
Cisco Certified Network Associate Collaboration (CCNA-C)
Cisco Networking AcademyMay, 2023- Nov, 2024 -
CompTIA A+
CompTIASep, 2022- Nov, 2024
Experience
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World Wide TechServices
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IT Services and IT Consulting
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100 - 200 Employee
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Desktop Support Specialist
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Nov 2017 - Present
I am a Lead IT support technician at my current job. I've won numerous awards for providing outstanding customer service that thereby reducing downtime and increasing client's productivity. I am a Lead IT support technician at my current job. I've won numerous awards for providing outstanding customer service that thereby reducing downtime and increasing client's productivity.
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Apex Systems (Advanced Technology Services)
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Brooklyn Park, MN
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Printer Support Technician
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Jun 2017 - Aug 2017
Monitor Printer performance, Replace toners, remove printer jams, clean printers, replace maintenance kits, fuser kits, etc. Monitor Printer performance, Replace toners, remove printer jams, clean printers, replace maintenance kits, fuser kits, etc.
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Robert Half Technology( Data Recognition Corporation)
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Brooklyn Park, MN
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Helpdesk Support Technician
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Dec 2016 - May 2017
● Received, responded to and resolved inbound Client contacts about DRC application software during hours of assignments using strong problem solving and analytical skills ● Managed unresolved incidents utilizing appropriate resources like Service Now and strong verbal and written communication skills within required timelines. ● Performed to and maintained excellent performance levels as measured against the following metrics: client hold time, call lengths, call volumes, call quality and overall customer satisfaction ● Coordinated internal resources as necessary, employing interpersonal and teamwork skills to ensure effective resolution to client problems. ● Documented and communicated to appropriate resource any recurring/critical client issue received by using strong time management skills. Show less
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TekSystems at Delta Airlines
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MSP Airport; St. Paul, MN
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Field Support Technician
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Jun 2015 - Mar 2016
Field Service Technician 6/2015 – 05/2015 Delta Airlines (TekSystems) – St. Paul, MN • Repaired 5 to 10 POS terminals problems using strong interpersonal skills and paying attention to detail • Troubleshoots and repair about 10 to 15 printer issues daily in a timely and professional manner. • Reimaged, and resolve 7 to 10 kiosk problems per day using analytical and time management skills • Resolved other hardware peripheral problems such as scanners and scale issues using excellent customer service • Walked between 5 to 7 miles daily between different ticketing stations usually at a very fast pace to get to and resolve a customer problem. Show less
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Robert Half
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United States
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Staffing and Recruiting
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700 & Above Employee
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Tech Support Specialist
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Sep 2014 - May 2015
Technical Support Specialist 09/2014 – 5/2015 Children’s Hospital & Edina Public Schools (Robert Half Technology – Minneapolis/St. Paul, Minnesota • Deployed about 8 to 10 Windows 7 computers a day, while walking approximately 3 to 5 miles between different buildings on each campus • Worked effectively with project coordinators and other Teams to perform installations, and moves. • Configured about 80 iPad as part of a project in just two weeks, while acting as the primary point of contact for IT problems for the whole elementary school. Show less
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World Wide TechServices
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IT Services and IT Consulting
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100 - 200 Employee
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Helpdesk level 3
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Jan 2013 - Feb 2014
• Repaired Windows XP and 7 problems quickly and efficiently so costumer could get back to work• Fixed Microsoft office 2007/2010/2013 problems swiftly on a daily basis • Installed, uninstalled, and configured over 500 hundred different applications in a fast-paced network environment.• Coordinated with multiple IT teams while communicating with customer so we could solve his or her problem• Configured, installed and troubleshoot desktops and laptops in fast-paced work environment.• Worked independently most of the time to prioritized and resolved requests while maintaining an accurate and thorough documentation• Completed ticketing history to document analysis, diagnosis, and resolution plus future preventive actions.• Followed a prescribed trouble-shooting methodology to consistently and efficiently resolved customer requests.• Created and maintained knowledge procedures• Provided on-call support as part of a rotating schedule Show less
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Customer Support Engineer
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May 2007 - Dec 2012
• Increased customer productivity by building 30 to 40 new computers on a weekly basis • Backup and Restored customers data in a timely manner so customer could get back to work as quickly as possible • Emphasized not only speed but also accuracy by double-checking every part of the re-imaging process for every computer re-imaged • Lifts and carried monitors and desktop towers from one location to another with ease. • Replaced 5 to 7 hardware components daily by traveling to different Cargill locations within the Twin Cities metro. Show less
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World Wide TechServices
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IT Services and IT Consulting
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100 - 200 Employee
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Field Services Tech
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Oct 2005 - Jun 2006
• Drove over 400 miles daily while assembling and disassembling 4 to 6 Dell laptops and desktops in the Twin Cities South Metro and southern Minnesota. • Drove over 400 miles daily while assembling and disassembling 4 to 6 Dell laptops and desktops in the Twin Cities South Metro and southern Minnesota.
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Education
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2018 - 2020
Minneapolis College
Computer Support and Network Administration -
2009 - 2013
University of Minnesota-Twin Cities
Liberal Arts and Sciences/Liberal Studies -
2007 - 2009
North Hennepin Community College
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1999 - 2001
Technical Career Institutes
Associate in Occupational Studies, Computer Science & Electronics
Community
