Grace Egos

Quality Analyst II at FIS Global Solutions Philippines, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Metro Manila, National Capital Region, Philippines, PH

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Credentials

  • Excel Quick Tips
    LinkedIn
    Jul, 2022
    - Sep, 2024
  • Excel: Introduction to Formatting
    LinkedIn
    Jul, 2022
    - Sep, 2024
  • How to Slash Anxiety and Keep Positivity Flowing
    LinkedIn
    Jul, 2022
    - Sep, 2024
  • Prioritizing Your Tasks
    LinkedIn
    Jul, 2022
    - Sep, 2024
  • Managing Anxiety in the Workplace
    LinkedIn
    Sep, 2021
    - Sep, 2024
  • Well-Being in the Workplace
    LinkedIn
    Sep, 2021
    - Sep, 2024
  • Lean Six Sigma Yellow Belt
    SAS Management Incorporated
    Jul, 2021
    - Sep, 2024
  • Lean Six Sigma Yellow Belt Certification
    SAS Management Incorporated
    Jul, 2021
    - Sep, 2024
  • Coaching Employees through Difficult Situations
    LinkedIn
    Nov, 2020
    - Sep, 2024
  • Decision-Making in High-Stress Situations
    LinkedIn
    Aug, 2020
    - Sep, 2024
  • Managing Stress
    LinkedIn
    Aug, 2020
    - Sep, 2024
  • Managing Stress for Positive Change
    LinkedIn
    Aug, 2020
    - Sep, 2024
  • Managing Your Time
    LinkedIn
    Jul, 2020
    - Sep, 2024
  • Lean Six Sigma: Define and Measure Tools
    LinkedIn
    May, 2020
    - Sep, 2024
  • Process Improvement Foundations
    LinkedIn
    May, 2020
    - Sep, 2024
  • Time Management: Working from Home
    LinkedIn
    May, 2020
    - Sep, 2024
  • Persuasive Coaching
    LinkedIn
    Apr, 2020
    - Sep, 2024
  • The Six Morning Habits of High Performers
    LinkedIn
    Apr, 2020
    - Sep, 2024

Experience

  • FIS Global Solutions Philippines, Inc.
    • Real Estate
    • 100 - 200 Employee
    • Quality Analyst II
      • Jul 2023 - Present

    • Senior Executive Quality
      • May 2019 - Jul 2023

      QA Evaluator - We monitor, evaluate and analyze inbound and/or outbound calls whichever communication methods used, including chat and email. We focus on key drivers, metrics and operational processes reviews that drives excellent colleague experience.CSAT Auditor - We evaluate and review negative surveys for phone/chat/email for GSD Engineers whether it's an open/closed case to determine engineer and process driven opportunities that resulted to a negative survey. This analysis is used by clients and operations in deviation report, analysis, and process alignment to improve colleague experience. Show less

    • Senior Technical Support Executive
      • Aug 2017 - Apr 2019

    • Technical Helpdesk Executive
      • Aug 2015 - Aug 2017

  • Hewlett Packard Enterprise
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Technical Support Engineer- Level II
      • May 2015 - Aug 2015
  • Stefanini IT Solutions (Perú)
    • IT Helpdesk Analyst
      • Dec 2014 - Mar 2015
  • JPMorgan Chase & Co.
    • United States
    • Financial Services
    • 700 & Above Employee
    • IT Helpdesk Analyst
      • Aug 2013 - Nov 2014

      Basic troubleshooting. Password Reset and Unlock. Remote Control. Basic troubleshooting. Password Reset and Unlock. Remote Control.

Education

  • Quezon City Polytechnic University, San Bartolome
    Bachelor of Science in Information Technology, Computer Programming, Specific Applications
    2009 - 2013

Community

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