Experience

AEC Inc.

• United States
• Writing and Editing
• 1 - 100 Employee

• Technical Writer

  • Jun 2018 - Present

  Work in a team-based environment to create quality technical manuals for a variety of clients. Create Removal/Installation instructions for aerospace clients. Assist on other projects as needed.



Freelance Consultant & Technical Writer

• Technical Writer

  • Jan 2017 - Jun 2018

  Continue to update and edit manuals for Vigor Industrial on a part-time, freelance basis.Edit and format resumes for numerous clients with a wide background of industries and work experience. Copy edit manuscripts for Trial Guides, LLC on an as-needed basis.



Oregon Iron Works

• United States
• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Senior Technical Writer for Marine and Commercial Divisions

  • Sep 2015 - Jan 2017

• Technical Writer - Nuclear Division

  • Sep 2014 - Sep 2015



United Streetcar LLC (A subsidiary of Oregon Iron Works)

• Technical Publications Lead

  • Jan 2014 - Sep 2014

  Curated and edited a wide range of documentation, including training manuals, user guides, parts catalogs, and other documentation as needed.Worked closely with internal subject matter experts to make certain documents were factually accurate and updated when changes were made to reference documentation.Worked closely with clients and their consultants to make certain all documentation met technical specifications as well as personalized training and information needs.Created new documentation as needed in required format.Assisted in configuration management of all technical publications.Continued all responsibilities of previous role to the highest efficiency and standards.

• Training Development Lead

  • Feb 2013 - Jan 2014

  Created training plans, training slide shows, workbooks, and lab exercises for streetcar operators and maintenance personnel, routinely working under strict deadlines with multiple projects that required an eye to detail to make certain numerous differences between streetcar fleets were noted and correct in all documents.Collaborated with numerous internal and external stakeholders to make certain documents were factually accurate, understandable, and matched proper editorial voice.Created style sheets for training materials that could not be matched to current style documents so new versions of these materials could be produced more quickly with an eye towards proper branding.Created software documentation to explain the structure and use of special test equipment used by maintenance personnel.Taught training courses to streetcar operators with and without streetcar experience, building off pre-approved materials to create fully informative and useful sessions for all types of students.Communicated with clients to make certain all materials met proposal agreement and individual training needs; occasionally created new versions of materials on the spot to better fit their needs and demonstrate my willingness to listen and incorporate their feedback.



Oregon Citizens' Utility Board

• United States
• Utilities
• 1 - 100 Employee

• Freelance Consultant and Technical Writer

  • Jun 2012 - Aug 2012

  Created a draft of a general information brochure with the assistance of the Director of Operations and other staff.Reviewed provided information to make certain language and logo usage of brochure lined up with language and usage of other marketing documents.Worked with the Director of Operations and Program Manger to make certain all wanted information was in the brochure and that the brochure was on-brand and on-message.



Ooligan Press

• United States
• Book and Periodical Publishing
• 1 - 100 Employee

• Project Manager/Digital Content Developer

  • Sep 2011 - Jun 2012

  Coordinated all aspects of an ongoing publishing project throughout all necessary departments of the press including setting deadlines for editing and design work and keeping track of where work was within departments.Coordinated the creation of a new website design for Ooligan Press, including brainstorming, wireframing, and assisting in the coding of the site as part of a cross-functional team.Created style guides and other documents as needed to provide the press documentation that would help information flow more smoothly both in terms of naming conventions and appropriate use of styles on the website.Created a seminar for Honors students that allowed them to create supplemental materials (introductions, for example) for the Ooligan Classics line of books, allowing students to learn about the collaborative process of publishing and giving them a publication credit for their efforts while also creating a way to fully realize the Ooligan Classics byline of “books for students, by students.”Created an internship opportunity for University Capstone students so students with an interest in publishing who were not part of Ooligan Press could gain knowledge and understanding of how the publishing process functioned.



Portland State University

• United States
• Higher Education
• 700 & Above Employee

• Publications Specialist, Orientation and Campus Visits

  • Nov 2010 - Jun 2012

  Edited and updated the student handbook, which is distributed to 7,000 new students every fall and required coordination with over 100 campus resources to make sure their information was correct, up-to-date, fact-checked, and understandable to students and families.Initialized a review of the handbook at various stages with students and staff who would use the handbook to make certain the handbook was a useful communication tool.Researched, designed (online and print versions), wrote for, and edited the Family Newsletter, a bi-monthly publication that is sent to over 4,000 families and available on the PSU website.Collaborated with various stakeholders to make certain information in the handbook and newsletter was useful, engaging, and informative for all intended audiences.Created a style guide for the handbook so my successors could more easily edit, update, and create new information for the handbook.Persuaded, through my work ethic and initiative, a re-thinking of the position; the current publications specialist (and all future publications specialists) are being brought in to work on a wider range of documents and projects and will be given more responsibility over the course of their tenure.



Marion County Arkansas

• Technical Writing Intern

  • May 2009 - Aug 2009

  Edited, redesigned, and reorganized for better flow of information the Marion County Personnel Policy Manual. Collaborated regularly with office staff to make certain updated and reorganized information was useful, factual, legally correct, and met expectations of everyone involved with the project.Created a style guide for the manual so my successors could more easily edit, update, and create new information for the manual.Created a quick-reference brochure for prospective employees to help facilitate communication between prospective and current county employees.



Missouri State University

• United States
• Higher Education
• 700 & Above Employee

• Administrative Clerk

  • Sep 2004 - Jan 2008

  Wrote, proofread, and organized confidential paperwork.Scheduled and tracked meetings for two of the assistant directors in Residence Life, occasionally stepping in to take meeting notes as needed.Coordinated the yearly move-in event with assistance from my supervisor and all of res life staff which required designing, printing, and mailing brochures to the 1800 faculty and staff on campus; organizing schedules so no time during move-in would be understaffed; coordinating e-mail blasts to remind faculty and staff of the move-in event, and other duties as required to complete the project.



Mar-Tron, Inc.

• Receptionist/Customer Service

  • Feb 2003 - Jun 2004

  Performed basic office functions including transferring calls, answering visitor questions, setting up appointments, organizing and filing paperwork, and 10-key data entry.Assisted in customer service questions as I learned more about how the business ran. By the time I left the company, I was regularly providing customer support to four major customers, answering all their questions about the production process and keeping track of their parts on the production floor.Began the process of fully computerizing the production paperwork for each part built in the factory (roughly 400 parts at the time of my employment).Upon my announcement that I would be moving (thus leaving the position), three employees were hired to take over my position.