Experience

HavenBrook Homes

• Real Estate
• 1 - 100 Employee

• Assistant Property Manager

  • Mar 2020 - Present

  Manage a Portfolio of single family residential homes in accordance with company objectives and metrics. Assists Property Managers in maintaining occupancy levels, ensuring positive resident relations and complying with all reporting requirements Manage all electronic lease files for residents; ensure file management quality control including document storage in propriety database. Assist in oversight of maintenance operations. Assist in oversight of HOA compliance Assist in oversight of local code enforcement resolution. Responsible for accounts receivable management; post daily receipts to the resident ledgers. Conduct property inspections; assessing condition of properties and recommending minor repairs. Attend court in absence of the Property Manager. Show less



AMH

• United States
• Real Estate
• 700 & Above Employee

• Leasing Coordinator

  • Apr 2019 - Mar 2020

  •Responsible for fielding leads via technology based applications including CRM, Yardi, Rently & Outlook and assigns lead to appropriate Leasing Agent for follow-up • Works with prospective tenants to follow-up and collect documentation during the lease application process • Sends required documentation to future residents during the lease phase approval process including funds due, ROP and other communication • Requests leases from lease writing department and follows up with future tenants to request funds due including security deposits, and other required fees • Collects ESA (External Showing Agent) documentation and documents accurately in CRM database • Assists in follow-up calls to current tenants to verify lease status including extension requests and lease renewal status Show less



Citimortgage Inc

• Dallas/Fort Worth Area

• Loss Mitigation Specialist III

  • May 2009 - Sep 2018

  Worked on special project with OCC; Worked with accounts that customers felt they were wrongly foreclosed on; Researched accounts to find errors and resolved outstanding issues with customers • Reviewed financial hardship information to identify the cause to default and determine the resolution • Negotiated with attorneys, realtors, brokers, and borrowers; Negotiated and formalized repayment arrangements with customers in foreclosure when appropriate • Verified arrears, formulated terms of the repayment, drafted stipulated repayment agreements, modifications, deferments, forbearance, champ modifications, and insuring that the initial terms and conditions of the agreement were met • Worked on deceased/sensitive accounts to find intentions on properties and the best resolution Show less



EMC Mortgage

• Financial Services
• 1 - 100 Employee

• Negotiator

  • Aug 2007 - May 2009

  Reviewed financial hardship information to identify the cause to default and to determine a resolution • Prepared profit and loss statements and provides recommendation; Negotiated with attorneys, realtors, brokers, and borrowers • Analyzed applicants' financial status, and property evaluations to determine feasibility of granting loans • Explained to customers the different types of loans and credit options that are available, as well as the terms of those services • Obtained and compiled copies of loan applicants' credit histories and corporate financial statements • Negotiated and formalized repayment arrangements with customers in foreclosure when appropriate Show less



credit solutions of texas

• Financial Services

• Litigation Support Analyst

  • Dec 2005 - Aug 2007

  Reviewed client accounts, discussed status of slow paying and/or delinquent accounts with attorneys and acted based on department policies and procedures • Responded to incoming inquiries from clients and/or attorneys; Identified and researched client disputes • Negotiated settlements; Followed up with clients on questions generated from reminder statements • Worked closely with outside collection agencies; Prepared reports that reflect client account status • Monitored writes down/off requests for proper approval authority; Met regularly with the Collections Manager and other department staff to promote efficiency and effectiveness in department operations and results obtained Show less



Sanders, Gray & Associates

• Dallas/Fort Worth Area

• Mortgage Loan Processor

  • Jan 2005 - Dec 2005

  • Performed initial appraisal of potential borrowers by thoroughly examining their applications; Assessed the credit standings of applicants through background research • Interviewed applicants to evaluate their eligibility for loan or mortgage; Concluded on all applicable financial and non-financial criteria and develop loan repayment plans • Followed up with clients to clarify important points; Gave the approval to eligible candidates and report decisions with sound arguments; Finalized loan contracts and kept clients informed in obligations • Remained up to speed regarding lending and other financial services; Create and renew records • Identified customer needs, explore all options and suggest different types of loans • Cultivated trustworthy referral networks, suggest alternate channels and cross-sell products and services Show less