Experience

MY GUBBI - Home Interior Solutions

• India
• Technology, Information and Internet
• 1 - 100 Employee

• Senior CRM Executive

  • Jun 2017 - Present

  • Handling customer payments, customer calls and sorting the issues • Creating ERP documents, sending cash receipts to client and performing payment flow-up. • Sending project intimation and further communications to the client. • Coordinating with internal teams regarding client project and ensuring the completion on time. • Handling customer payments, customer calls and sorting the issues • Creating ERP documents, sending cash receipts to client and performing payment flow-up. • Sending project intimation and further communications to the client. • Coordinating with internal teams regarding client project and ensuring the completion on time.



HomeLane

• India
• Technology, Information and Internet
• 700 & Above Employee

• Customer Relationship Executive

  • Jun 2015 - Jun 2017

  • Managing a team and as well as contributing on individual roles like handling customer calls (For all the outlets) and escalations. • Handling complete operations of Hyderabad city. • Explaining to the customers about the products and convincing them for show room visits. • Responding to customer questions in a polite manner. • Working with CRM tools like Sales force and x2engine. • Managing a team and as well as contributing on individual roles like handling customer calls (For all the outlets) and escalations. • Handling complete operations of Hyderabad city. • Explaining to the customers about the products and convincing them for show room visits. • Responding to customer questions in a polite manner. • Working with CRM tools like Sales force and x2engine.



Ola cab

• Bengaluru Area, India

• Customer Service Representative

  • Nov 2014 - May 2015

  • Trained and certified on ola cabs. • Getting bookings from customer and allocating cabs. • Handling customer queries with good quality. • Providing valuable and available offers matching to the customer. • Trained and certified on ola cabs. • Getting bookings from customer and allocating cabs. • Handling customer queries with good quality. • Providing valuable and available offers matching to the customer.



Inspire Consulting Management & Services Private Limited.

• Chennai Area, India

• Project Lead

  • Jun 2010 - Sep 2014

  • Managing entire operations of my consultancy. Including admin process • The primary and basic duty is to manage all the daily tasks and work accordingly to achieve the overall goal. • Get in touch with private or businesses individuals for gathering their requirements. • Creating the advertisement/Job call. Designing job description for drive my clients. • Ensure all lead generation activities are tracked on the database. • Provide effective customer service such as handling complicated customer queries, issues, complaints, and questions. Show less