Experience

Deeksha
• India
• E-learning
• Manager of Operations

  • Mar 2023 - Present


NTT DATA

• Japan
• IT Services and IT Consulting
• 700 & Above Employee

• Assistant Manager

  • Feb 2022 - Mar 2023

  US Healthcare and Lifecare Clients – Handling the Leaders, Tracking the business reports and present Agent Wise, TL Wise, and Campaign Wise Performance report, Quality report and Audit reports. US Healthcare and Lifecare Clients – Handling the Leaders, Tracking the business reports and present Agent Wise, TL Wise, and Campaign Wise Performance report, Quality report and Audit reports.



HGS - Hinduja Global Solutions

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Team Leader - US Healthare

  • Apr 2018 - Jun 2020

  • Tracking Agent Wise, TL Wise and Campaign Wise Performance, Quality and Attendance.• Present team Reports and realistic forecasts to the Management Team.• Co-coordinating with Cross-functional Teams in Getting the Required Data Understanding Reporting Requirement and Preparation Reports.• Quality and Compliance - Managed many ISO Certifications• Assist the Team Initiatives on Creating New Tools, Process Improvement Initiatives, and Execution of Ideas at An Organizational Level.• Supporting the leadership team with analytics on diverse KPIs and performance monitoring of an organization• Reporting Dashboards: Managing comprehensive billing reports and KPI dashboards to help the management assess overall performance and operational goals.

• Associate to Operations Specialist

  • Nov 2013 - Mar 2018

  • 5+ years of experience in Healthcare Insurance domain, for a leading US based Healthcare Insurance provider• Accountable for the production and quality targets of the team • Updating to the management on billing and team performance • Coordinating with the client on getting inventory and process related issues • Identifying, recommending and implementing ways to increase the productivity and the quality of the team • Generate various reports to maintain process SLA, Billing report & resource utilization• Identify key people and build good leaders • Interacting with senior management, and put forth queries/concerns of the team. • Identify and organize training programs for the team. conducting KRA meeting, submitting progress reports to the management team• Recommending benefits, bonus, incentives and promotions for the team.• Sharing management views with the team and counseling the team members on improving their KRA• Ensure proper documentation of the process.