Experience

Eyepax

• Sri Lanka
• IT Services and IT Consulting
• 100 - 200 Employee

• Office Manager

  • Feb 2012 - Present

  Eyepax was founded in 2006 in Colombo, Sri Lanka, with branch offices in Stockholm, Paris and Singapore. We are a passionate group of 140+ IT professionals. We use 30+ technologies to provide solutions to Startups, SMEs, multinational corporations, and government agencies from 10+ countries.For more information, visit www.eyepax.comWe are not offering just a job. We are offering an opportunity to grow.Join us!www.eyepax.com/job-openings/

• Client Servicing Executive

  • Feb 2013 - Present

  • Working as a client service executive for world largest online Travel Company Expdedia.au and Expedia.nz. (Australian Client)• Checking all the Australian & New Zealand customer feedbacks daily basis and assign them to the relevant groups.• Investigating customer issues and errors through an online system. ( Session replay)• Generating reports weekly basis and sending them to Client experience director.• Generating monthly static report and doing online technical surveys.• Having online meetings about process improvement and customer satisfaction. Show less

• Office Manager

  • 2015 - 2016

  • Maintain the office condition and arrange necessary repairs.• Organize the office layout and order stationery and equipment.• Partner with HR to update and maintain office policies as necessary.• Organize office operations and procedures.• Coordinate with IT department on all office equipment.• Ensure that all items are invoiced and paid on time.• Manage contract and price negotiations with office vendors, service providers and office lease.• Manage office provision budget, ensure accurate and timely reporting.• Provide general support to visitors.• Address employees queries regarding office management issues (e.g. stationery, facility and other related issues).• Liaise with facility management vendors, including cleaning, catering, drinking water and security services.• Plan in-house or off-site activities, like parties, celebrations and conferences.• Attending meetings with senior management.• keeping personnel records.• Implementing and maintaining procedures/office administrative systems. Show less



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Client Service Executive

  • 2010 - 2011

  • Experienced in dealing with General Banking, Account processing and Process- Reconciliation customer inquiries. • Reconciled all the outstanding credits and debits related to impersonal Accounts of UK customers. • Participated and organized various workshops and training sessions conducted by learning and development unit. • Associated with CSR activities conducted by the company. • Experienced in dealing with General Banking, Account processing and Process- Reconciliation customer inquiries. • Reconciled all the outstanding credits and debits related to impersonal Accounts of UK customers. • Participated and organized various workshops and training sessions conducted by learning and development unit. • Associated with CSR activities conducted by the company.



Dialog Axiata PLC

• Sri Lanka
• Telecommunications
• 700 & Above Employee

• Client Relation & Cordinating

  • Mar 2008 - 2009

  • Involved in following the individual strategy procedures when dealing with customers in various departments including Dialog CDMA , Dialog TV and Broad Band. • Assisted in monitoring customer satisfaction levels and participated in developing improvement plans for team members. • Responsible of dealing with documentation process related to customer complaints. • Exposed to various forms of customer information management systems including direct database queries and software tools. • Participated in individual and team training sessions conducted by the division. Show less