Experience

FM Talent

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Executive Assistant

  • Dec 2018 - Present

  Directly support the President and CEO performing high-level executive support in a fast–paced corporate environment. Provide support to various senior leaders with complex organizational responsibilities. Serve as the primary support and act as a liaison between the executive and the organization. Prepare a range of routine and non-routine task to meet team goals and objectives. Directly support the President and CEO performing high-level executive support in a fast–paced corporate environment. Provide support to various senior leaders with complex organizational responsibilities. Serve as the primary support and act as a liaison between the executive and the organization. Prepare a range of routine and non-routine task to meet team goals and objectives.



Electronic Consulting Services Inc

• Software Development
• 1 - 100 Employee

• Senior Project & Financial Administrator, Environmental Protection Agency (EPA)

  • Nov 2010 - May 2018

  Oversaw conception, implementation and analysis of internal projects and quickly identified vulnerabilities and obstacles, and created innovative solutions to any problems found. Successfully led and facilitated assigned projects to completion and developed individual project plans complete with budgetary information and resource needs. Communicated project objectives to IT department and all team members involved and coordinated with vendors and suppliers as needed. Served as authorized EPA Designated Agency Representative (DAR), processed secure circuits and voice service installations and provisioning.Key Achievements: ♦ Restructured staff utilization support system that reduced cost to customer with limited financial resources. ♦ Provided staff with feedback, encouragement and advice and accurately refined project budget as needed to ensure timeliness and fiscal responsibility. ♦ Managed remedy Incident tickets for HQ IP/Network/Infrastructure team and maintained Washington, DC Operations Division- Local Infrastructure Daily Health Check.

• Senior Project & Financial Administrator, Environmental Protection Agency (EPA)

  • Nov 2010 - May 2018

  Oversaw conception, implementation and analysis of internal projects and quickly identified vulnerabilities and obstacles, and created innovative solutions to any problems found. Successfully led and facilitated assigned projects to completion and developed individual project plans complete with budgetary information and resource needs. Communicated project objectives to IT department and all team members involved and coordinated with vendors and suppliers as needed. Served as authorized EPA Designated Agency Representative (DAR), processed secure circuits and voice service installations and provisioning.Key Achievements: ♦ Restructured staff utilization support system that reduced cost to customer with limited financial resources. ♦ Provided staff with feedback, encouragement and advice and accurately refined project budget as needed to ensure timeliness and fiscal responsibility. ♦ Managed remedy Incident tickets for HQ IP/Network/Infrastructure team and maintained Washington, DC Operations Division- Local Infrastructure Daily Health Check.



Paloma Systems, Inc.

• Yakima, Washington Area

• Customer Service Representative, EPA

  • Nov 2006 - Nov 2010

  Managed and authorized EPA’s customer profile accounts for all program offices, approximately 13,000 users. Provided excellent customer-focused service through multiple-channels to include phone, e-mail, and chat in timely and accurate manner. Oversaw and coordinated EPA telecommunication facility moves and decommissioning projects for multiple locations across DC, MD, and VA. Organized service requirements for various Telecommunication service requests (i.e. ISDN, AVAYA, CATV Work at Home, Off-net dialing, DSL, ATM, and STE). Served as liaison between customer support team, management and customer to improve customer service and business productivity. Accurately analyzed customer complaints, provided appropriate corrective actions, and assisted directly with transferring customers to the appropriate personnel for assistance. Key Achievements: ♦ Led incentive money initiative that required detailed documentation, collaborated with POCs, and presented proposal that maintained integrity, received high performance rating, and monetary awards. ♦ Systemized customer line inventory, profile accounts, and disconnected multiple unused services.



Paloma Systems, Inc.

• Washington D.C. Metro Area

• Service Center Manager, EPA

  • Jul 2004 - Nov 2006

  Improved operational systems, processes and policies in support of organizations mission and assisted program manager with reporting, information flow and management, business process and organizational planning. Provided direction and training that increased the efficiency of human resources, IT, and financial support services through improvements to each function and effectiveness communication between support and business functions. Played a significant role in long-term planning, including an initiative geared toward operational excellence and overall financial management, planning, systems and controls support. Key Achievements: ♦ Developed and restructured operating standard procedures and quality control processes to ensure consistent and efficient processes. ♦ Communicated staff performance, and accomplishments, on a weekly basis to the program and conducted meetings to review tasks, goals, schedules, and problems encountered. ♦ Provided support to Working Capital Fund Group regarding billing discrepancies.