Customer Service Officer

• Feb 2012 - Present

• Exceeded targets by delivering comprehensive and consistent service. • Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues. • Handled live chat queries within strict timeframe targets. • Escalated complex issues quickly to supervisors to avoid lost revenue. • Offered detailed product and service advice based on customer needs. • Explained benefits and advantages of different product and service offerings to customers. • Handles 25-30 clients including Americana, Unilever Gulf FZE, Unilever Home and Personal Care, Alokozay Tea International, Alokozay FZE , Alokozay Hygiene International FZE, The Himalaya Drug Company, Oman Pharmaceuticals, The Himalaya Drug Company, Al Nakheel Hygienic Paper Manufacturing, Martin Hulle, Transcore, Galadari Printing and Publishing, Global Food Industries, etc. • Improved company processes by analyzing customer feedback and service trends. • Resolved complaints with proactive problem-solving and analysis. • Advised management of customer service trends, creating proactive strategies to maintain best practices. • Updated account information after customer calls for well-maintained data accuracy. Show less