Experience

Rangle.io

• Canada
• Software Development
• 100 - 200 Employee

• • Apr 2023 - Present

  Promoted to Senior Director of Product with ongoing responsibility towards growing existing client engagements, leading the Product team, being the voice of Product at Rangle and enabling Business Development.

• • Jun 2021 - Present

  Helping to lead the Product discipline at Rangle.io, partnering with clients across multiple industries to build excellent user experiences which deliver against business needs.

• • Mar 2019 - May 2021

  Key focus is on bringing agile Product Management expertise into play, ensuring that clients receive best in practice delivery practice and first class digital product. Key successes -- Led the Rangle team to launch a new Term Life product offer for our client, taking the product to market and through initial Build / Measure / Learn phases. - Partnered with RBC Ventures on their Ownr brand, successfully taking their Business Start-up offer to market across multiple Canadian jurisdictions whilst evolving their product offer. - Working with GroupBy to enhance their core online retail search optimization product offer. Show less

• • Mar 2018 - Mar 2019

  Product Manager at Rangle.io focusing on delivering innovative customer focused digital solutions across a range of industries.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Product Manager - Financial Planning & Retirement

  • Jun 2014 - Jan 2018

  Role saw me the Product Owner on the Lloyds Banking Group (LBG) Financial Planning & Retirement Program - a core strategic priority for the Bank. Focus was on implementation of initiatives designed to transform LBG market share in the retirement space. Key priority was development of customer centric digital journeys through agile change delivery. Key success - Successful delivery of innovative digital pension consolidation customer journeys - enabling consumers to combine their pension pots on an non advised basis. Show less



Scottish Widows

• United Kingdom
• Financial Services
• 700 & Above Employee

• • Jun 2011 - Jun 2014

  Responsible for all retention and loyalty activity linked to the Lloyds Banking Group Individual Pensions book and the Intermediary (Independent Advice) element of the Savings & Investments book. The role incorporates managing relationships with consumers, intermediaries, servicing areas and key internal stakeholders.

• • Sep 2009 - Jun 2011

  Supported delivery against retention targets at a Protection market and Sales Channel level across various heritage product rangesImproved the efficiency of the Servicing Retention team ensuring that targets were met. Developed and delivered a Propensity Model based proactive customer communication strategy into our ‘at risk’ customer base. Implemented effective actions within the sales space to ensure persistency and Profit and Loss targets were met.

• • Mar 2008 - Sep 2009

  Analysed, interpreted and reviewed relevant management information, identifying trends and recommending strategic initiatives and improvements to help the business better understand persistency issues. Engaged Marketing Units and Client Services, through Heads of Function and their teams, to ensure that effective activity plans were implemented to improve customer satisfaction and customer commitment.Developed and maintained industry-leading expertise in the understanding of customer loyalty drivers and customer churn, putting forward recommendations to help improve customer satisfaction and customer commitment.Defined best practice in and outside the industry, to develop and implement initiatives which ensure that the Insurance Division becomes the leading practitioner in customer loyalty.Promoted the effectiveness and achievements of customer loyalty initiatives within Insurance and the wider LTSB Group.Supported development of a strategic plan for embedding customer loyalty into the business and ensured this was reflected in all corporate strategies and plans Show less

• • Jun 2005 - Mar 2008

  Supported Marketing & Distribution (M&D) in meeting divisional targets through developing and reporting against key metricsProvided timely, concise performance reviews, reports and information for the M&D Board, SW Executive, SW Board and Lloyds TSB GroupProvided input to the medium to long term Strategic Plan ensuring appropriate co-ordination across all areas of M&D