Gavin Clarke
Administrative Assistant at Hydroscand Ireland- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
LinkedIn User
When I first joined DXC as a Service Desk Ambassador; Gavin was the first senior agent I shadowed. His professional handling of calls, diligence in troubleshooting issues and eagerness to assist customers was motivating and inspirational. Gavin taught me how to manage calls efficiently, highlighting the right questions to ask customers in order to fully assess the nature of their issue. He patiently explained and repeated processes to me when I was struggling. He gave me a copy of his training materials to assist my learning and acted as a mentor for me throughout my time as a Service Desk Agent. Gavin has excellent communication skills and has a strong work ethic. He is motivated, hard working and a reliable addition to any team. Gavin inspired me to succeed in my position and undoubtedly, he will continue to inspire many others in the future. I wish Gavin the very best in all future employments.
LinkedIn User
When I first joined DXC as a Service Desk Ambassador; Gavin was the first senior agent I shadowed. His professional handling of calls, diligence in troubleshooting issues and eagerness to assist customers was motivating and inspirational. Gavin taught me how to manage calls efficiently, highlighting the right questions to ask customers in order to fully assess the nature of their issue. He patiently explained and repeated processes to me when I was struggling. He gave me a copy of his training materials to assist my learning and acted as a mentor for me throughout my time as a Service Desk Agent. Gavin has excellent communication skills and has a strong work ethic. He is motivated, hard working and a reliable addition to any team. Gavin inspired me to succeed in my position and undoubtedly, he will continue to inspire many others in the future. I wish Gavin the very best in all future employments.
LinkedIn User
When I first joined DXC as a Service Desk Ambassador; Gavin was the first senior agent I shadowed. His professional handling of calls, diligence in troubleshooting issues and eagerness to assist customers was motivating and inspirational. Gavin taught me how to manage calls efficiently, highlighting the right questions to ask customers in order to fully assess the nature of their issue. He patiently explained and repeated processes to me when I was struggling. He gave me a copy of his training materials to assist my learning and acted as a mentor for me throughout my time as a Service Desk Agent. Gavin has excellent communication skills and has a strong work ethic. He is motivated, hard working and a reliable addition to any team. Gavin inspired me to succeed in my position and undoubtedly, he will continue to inspire many others in the future. I wish Gavin the very best in all future employments.
LinkedIn User
When I first joined DXC as a Service Desk Ambassador; Gavin was the first senior agent I shadowed. His professional handling of calls, diligence in troubleshooting issues and eagerness to assist customers was motivating and inspirational. Gavin taught me how to manage calls efficiently, highlighting the right questions to ask customers in order to fully assess the nature of their issue. He patiently explained and repeated processes to me when I was struggling. He gave me a copy of his training materials to assist my learning and acted as a mentor for me throughout my time as a Service Desk Agent. Gavin has excellent communication skills and has a strong work ethic. He is motivated, hard working and a reliable addition to any team. Gavin inspired me to succeed in my position and undoubtedly, he will continue to inspire many others in the future. I wish Gavin the very best in all future employments.
Credentials
-
Trading Technical Analysis
BitDegreeMar, 2020- Oct, 2024 -
Online Trading for Beginners
BitDegreeNov, 2019- Oct, 2024 -
Microsoft Office Specialist: Microsoft Office 2010 (MOS)
SOLAS (An tSeirbhís Oideachais Leanúnaigh agus Scileanna)Jun, 2015- Oct, 2024
Experience
-
Hydroscand Ireland
-
Mechanical Or Industrial Engineering
-
1 - 100 Employee
-
Administrative Assistant
-
Nov 2021 - Jul 2022
• Key Achievements ◦ I coordinated and built a new company website via Magento in order to modernize the current company catalogue and assist in navigating customers to the correct services. ◦ Restructured and modernized the company archive, allowing for easier internal access of company data covering the last 5 years, improving team productivity. • Responsibilities ◦ Created and updated databases for various forms of data, including personnel and… Show more • Key Achievements ◦ I coordinated and built a new company website via Magento in order to modernize the current company catalogue and assist in navigating customers to the correct services. ◦ Restructured and modernized the company archive, allowing for easier internal access of company data covering the last 5 years, improving team productivity. • Responsibilities ◦ Created and updated databases for various forms of data, including personnel and financial information. ◦ Performed a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes; and sorting and distributing incoming mail. ◦ Scheduled and tracked Project meetings and followed up with stakeholders on delegated actions through building strong cross-functional relationships. ◦ Maintained and ensured physical office space was professional and presentable. ◦ Participated in a multitude of required roles, from labelling and crimping ferrules on the manufacturing line, to website design during periods with fewer administrative tasks. Show less • Key Achievements ◦ I coordinated and built a new company website via Magento in order to modernize the current company catalogue and assist in navigating customers to the correct services. ◦ Restructured and modernized the company archive, allowing for easier internal access of company data covering the last 5 years, improving team productivity. • Responsibilities ◦ Created and updated databases for various forms of data, including personnel and… Show more • Key Achievements ◦ I coordinated and built a new company website via Magento in order to modernize the current company catalogue and assist in navigating customers to the correct services. ◦ Restructured and modernized the company archive, allowing for easier internal access of company data covering the last 5 years, improving team productivity. • Responsibilities ◦ Created and updated databases for various forms of data, including personnel and financial information. ◦ Performed a variety of administrative duties, such as generating and distributing memos, letters, spreadsheets, forms, and faxes; and sorting and distributing incoming mail. ◦ Scheduled and tracked Project meetings and followed up with stakeholders on delegated actions through building strong cross-functional relationships. ◦ Maintained and ensured physical office space was professional and presentable. ◦ Participated in a multitude of required roles, from labelling and crimping ferrules on the manufacturing line, to website design during periods with fewer administrative tasks. Show less
-
-
-
BoyleSports
-
Ireland
-
Gambling Facilities and Casinos
-
500 - 600 Employee
-
Customer Service Representative
-
May 2021 - Feb 2022
• Provide technical telephone troubleshooting to customers in relation to issues with user accounts and company products etc. • Analyze and diagnose technical problems to determine which cases require special attention from engineers, etc. • Escalate issues appropriately to ensure brand integrity whilst adhering to SLAs and KPIs • Ability to show empathy and take ownership of customer queries • Provide technical telephone troubleshooting to customers in relation to issues with user accounts and company products etc. • Analyze and diagnose technical problems to determine which cases require special attention from engineers, etc. • Escalate issues appropriately to ensure brand integrity whilst adhering to SLAs and KPIs • Ability to show empathy and take ownership of customer queries
-
-
-
-
Google Partner Program Support Representative
-
Nov 2019 - Nov 2020
• Key Achievements ◦ Two time winner of a team based monthly award for most positive CSAT’s in less than a year. • Responsibilities ◦ Played an active role by contributing to improving policies, processes and support system solutions. ◦ Ensured a seamless, enthusiastic partner experience, from Onboarding to finish, whilst having a clear understanding of the Partner Portal to assist partners on their journey. ◦ Encouraged higher levels of portal… Show more • Key Achievements ◦ Two time winner of a team based monthly award for most positive CSAT’s in less than a year. • Responsibilities ◦ Played an active role by contributing to improving policies, processes and support system solutions. ◦ Ensured a seamless, enthusiastic partner experience, from Onboarding to finish, whilst having a clear understanding of the Partner Portal to assist partners on their journey. ◦ Encouraged higher levels of portal interaction with partners and escalated any time-sensitive issues to relevant teams. ◦ Predominantly engaged in data entry, proof reading of reports, contracts and other related documentation. Show less • Key Achievements ◦ Two time winner of a team based monthly award for most positive CSAT’s in less than a year. • Responsibilities ◦ Played an active role by contributing to improving policies, processes and support system solutions. ◦ Ensured a seamless, enthusiastic partner experience, from Onboarding to finish, whilst having a clear understanding of the Partner Portal to assist partners on their journey. ◦ Encouraged higher levels of portal… Show more • Key Achievements ◦ Two time winner of a team based monthly award for most positive CSAT’s in less than a year. • Responsibilities ◦ Played an active role by contributing to improving policies, processes and support system solutions. ◦ Ensured a seamless, enthusiastic partner experience, from Onboarding to finish, whilst having a clear understanding of the Partner Portal to assist partners on their journey. ◦ Encouraged higher levels of portal interaction with partners and escalated any time-sensitive issues to relevant teams. ◦ Predominantly engaged in data entry, proof reading of reports, contracts and other related documentation. Show less
-
-
-
-
Customer Success Specialist
-
Apr 2018 - Jun 2019
• Key Achievements ◦ Worked cross-functionally with Marketing, Developer and Analytics Teams in order to create and implement new tools/software and customer requested changes. • Responsibilities ◦ Provided information and training to customers via video call about the uses of products/services. ◦ Communicated and organized effectively and efficiently with other departments; sales, marketing, devs etc. ◦ Conducted webinar demonstrations for the… Show more • Key Achievements ◦ Worked cross-functionally with Marketing, Developer and Analytics Teams in order to create and implement new tools/software and customer requested changes. • Responsibilities ◦ Provided information and training to customers via video call about the uses of products/services. ◦ Communicated and organized effectively and efficiently with other departments; sales, marketing, devs etc. ◦ Conducted webinar demonstrations for the UK and broader English speaking market, previewing the capabilities of brand tools. ◦ Developed and maintained long-term relationships with customers who use the SEMrush product. ◦ Worked with, and supported technical integrations such as API. Show less • Key Achievements ◦ Worked cross-functionally with Marketing, Developer and Analytics Teams in order to create and implement new tools/software and customer requested changes. • Responsibilities ◦ Provided information and training to customers via video call about the uses of products/services. ◦ Communicated and organized effectively and efficiently with other departments; sales, marketing, devs etc. ◦ Conducted webinar demonstrations for the… Show more • Key Achievements ◦ Worked cross-functionally with Marketing, Developer and Analytics Teams in order to create and implement new tools/software and customer requested changes. • Responsibilities ◦ Provided information and training to customers via video call about the uses of products/services. ◦ Communicated and organized effectively and efficiently with other departments; sales, marketing, devs etc. ◦ Conducted webinar demonstrations for the UK and broader English speaking market, previewing the capabilities of brand tools. ◦ Developed and maintained long-term relationships with customers who use the SEMrush product. ◦ Worked with, and supported technical integrations such as API. Show less
-
-
-
DXC Technology
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Technical Training Coordinator
-
Oct 2017 - Mar 2018
• Teach correct customer call handling for managing difficult or emotional customer situations • Coordinating and execution of onboarding for all new hires and cross group initiatives • Delivering refresher trainings on critical processes and compliance topics • Update and maintain a technical local knowledge base • Organize logistic tasks such as booking rooms/equipment • Schedule training activities
-
-
Professional Technical Trainer
-
Mar 2017 - Mar 2018
• Provide technical telephone troubleshooting to customers in relation to issues with browsers, hardware, VPN, mainframes, printers etc. • Analyze and diagnose technical problems to determine which cases require special attention from engineers, etc. • Escalate issues appropriately to ensure brand integrity whilst adhering to SLAs and KPIs • Ability to show empathy and take ownership of customer queries
-
-
-
CSC
-
Computer Networking Products
-
1 - 100 Employee
-
Service Desk Ambassador
-
Feb 2016 - Mar 2017
Whilst working as a Level 1 SD agent, I would provide assistance to customers on the phone and by e-mail, gather as much information as possible about the issue, try to resolve it and if unable to do so, escalate to a higher level. In this position I used to troubleshoot various issues such as network problems, remote connection issues, mainframes, access issues, etc.. Whilst working as a Level 1 SD agent, I would provide assistance to customers on the phone and by e-mail, gather as much information as possible about the issue, try to resolve it and if unable to do so, escalate to a higher level. In this position I used to troubleshoot various issues such as network problems, remote connection issues, mainframes, access issues, etc..
-
-
Education
-
2005 - 2008
Dundalk Institute of Technology
Bachelor's degree, Communication and Media Studies
Community
