Experience

Synectics Security

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Key Account Manager

  • Jan 2022 - Present

  Solution focused consultative approach aligned to clients strategic and operational road map. Through the utilisation of current, new and developing technologies provide sustainable, compliant and value based solutions delivering protection of people, property and assets. Solution focused consultative approach aligned to clients strategic and operational road map. Through the utilisation of current, new and developing technologies provide sustainable, compliant and value based solutions delivering protection of people, property and assets.



Chubb Fire & Security UK & Ireland

• United Kingdom
• Security and Investigations
• 100 - 200 Employee

• Key Account Manager

  • Jan 2021 - Dec 2021

  Delivering growth and retention across a portfolio of National corporate and public sector clients. Developing and maintaining strategic relationships to drive awareness of Chubb's overall service proposition.

• Regional Account Manager

  • Jul 2020 - Jan 2021

  Delivering growth and retention across a portfolio of corporate and public sector clients.

• Sales Consultant – Critical Services

  • Feb 2019 - Jul 2020

  Providing B2B consultancy for fire and security solutions across Public, Private and Charity sectors. Focused on a multi-discipline approach to increase AOV and ensure retention. Consistently exceeding targets for both New From New and New From Existing pipelines.



Family

• Career Break

  • Jul 2018 - Feb 2019

  I was lucky enough to be in a position to spend the Summer and Autumn with my two daughters. Lots of adventures were had and I've now built an amazing relationship with them both ready to head into the teenage years! I was lucky enough to be in a position to spend the Summer and Autumn with my two daughters. Lots of adventures were had and I've now built an amazing relationship with them both ready to head into the teenage years!



Adare International

• Advertising Services
• 100 - 200 Employee

• Divisional Director - Client Services

  • Nov 2016 - Jun 2018

  UK Senior Leadership Team position reporting into the UK MD. Focus on the key portfolio markets including Public Sector, Consumer Goods, Travel & Leisure and ComTech to set and deliver a growth strategy structured around retention, new from existing and new from new. Direct the domestic portfolio delivering BPO and Marcomms programs globally ensuring operational, contractual, financial and strategic objectives are met. Create and maintain senior strategic relationships across the portfolio in order to develop partnerships that deliver retention and growth.Lead the division through motivating and inspiring teams to deliver the business needs and drive innovation. Full divisional P+L responsibility and budgetary ownership at both cost of sale and opex level.



Banner Managed Communication

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Client Services Director

  • Jan 2014 - Oct 2016

  Operational board position reporting into CEO. Direct a portfolio of clients across the UK and Europe to ensure contract delivery, at a minimum, meet client’s expectations whilst ensuring GM opportunities are maximized and contractual obligations are met. Create and maintain strategic relationships with senior stakeholders and highlight and develop new relationships within the client. Establish and deliver development strategy for each client and ensure delivery through effective relationship, opportunity, resource and program management. Responsible for marketing activities within my portfolio covering brand awareness development, client experience management and developing awareness and confidence in new service lines. Own the P+L for my portfolio ensuring bottom line targets are achieved and costs are managed efficiently. Structure and manage an overall resource of 50 FTEs, 9 direct reports, to ensure the service delivery structure is appropriate for each client/division to ensure maximum benefit to the P+L. Direct and deliver strategic goals for the Business Stationery Direct division covering commercial, marketing and operations. Direct the Hinckley business unit ensuring operational/building risks and issues are managed and resolved. Own OpEx budget for the Hinckley business unit.

• Senior Account Director

  • Jan 2012 - Dec 2013

  Direct a portfolio of clients across the UK and Europe to ensure contract delivery meets client’s expectations whilst ensuring GM opportunities are maximized and contractual obligations are met. Maintain strategic relationships with key stakeholders and highlight and develop new relationships within the client to ensure all opportunities are exposed, validated and captured. Set and deliver development strategy for each client and ensure delivery through effective people and project management. Manage a resource of 25, 4 direct reports, to ensure the management structure is always appropriate for each client. Highlight and deliver any procedural and process improvements required ensuring KPI’s and SLA’s are constantly achieved.

• Account Director

  • Oct 2010 - Jan 2012

  Portfolio Value £6mil. Direct over 20 clients to ensure program delivery is achieved whilst ensuring GM opportunities are maximized. Maintain long-term relationships with key stakeholders and highlight and develop new relationships within the client. Manage a team of 12 to ensure the client’s service expectations were delivered. Deliver against financial targets whilst maintaining optimal service levels and expected product quality. Ensure KPI’s and SLA’s are constantly achieved through any procedural and process improvements required. Make effective operational decisions whilst ensuring profitability, program and service delivery are not impacted. Provide accurate, detailed and concise reporting/forecasts to the business.



InnerWorkings

• United Kingdom
• Advertising Services
• 400 - 500 Employee

• Purchasing & Technical Support/Account Manager

  • Oct 2007 - Oct 2010

  Own the Topps Tiles account to ensure creative supplied to invoice is achieved to critical time and cost deadlines, which are in line with the overall client strategy. Develop and maintain long-term relationships with key stakeholders within the account. Develop and deliver against financial targets whilst maintaining optimal service levels. Source and procure marketing multi-channel marketing services covering print, digital, social and web. Implement processes and procedures appropriate to the account as required including agreed KPI’s and SLA’s. To make effective purchasing decisions, whilst being aware of profitability, quality and delivery requirements.



St Ives

• Printing Services
• 1 - 100 Employee

• Customer Services Manager

  • Jun 2007 - Sep 2007

  Built new business team from scratch ensuring optimum service levels were maintained while inducting new starters. Managed and developed 14 new accounts including Ethel Austin, Body Shop and Fat Face with an overall annual spend in excess of £10 million. Built new business team from scratch ensuring optimum service levels were maintained while inducting new starters. Managed and developed 14 new accounts including Ethel Austin, Body Shop and Fat Face with an overall annual spend in excess of £10 million.



Paper Rose Ltd

• Head of Purchasing

  • May 2005 - Jun 2007

  Achieved an 8.5% improvement on GP through new supply contract negotiations and global sourcing opportunities. Implemented a complete procedural overhaul to increase productivity and profitability. Achieved a department downsize from 5 to 2, which contributed £100k to the bottom line. Reduced overall stock holding from £1.2million to £830k by applying JIT processes. Achieved an 8.5% improvement on GP through new supply contract negotiations and global sourcing opportunities. Implemented a complete procedural overhaul to increase productivity and profitability. Achieved a department downsize from 5 to 2, which contributed £100k to the bottom line. Reduced overall stock holding from £1.2million to £830k by applying JIT processes.



Hortipak Ltd

• Commercial Manager

  • Sep 1999 - May 2005

• Production Manager

  • Jul 1996 - Sep 1999