Experience

Lloyds Bank | North America

• United States
• Financial Services
• 1 - 100 Employee

• Supplier Strategy & Standards Manager

  • Sep 2016 - Present

  Working in the HR Systems & Supplier team, I deliver key supplier projects and implement Sourcing standards across the supplier community. I work on strategic supplier plans including tender exercises and contract negotiations. Working in the HR Systems & Supplier team, I deliver key supplier projects and implement Sourcing standards across the supplier community. I work on strategic supplier plans including tender exercises and contract negotiations.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Marketing Manager – Marketing Transformation/Agency Management

  • Jul 2013 - Sep 2016

  • Stakeholder Management – I work with and influence a variety of stakeholders across the Group to maintain and create an agency model that contributes to a high performing marketing team.• Project Management – I manage supplier based projects, an example of such is the transitioning of AMC and wealth campaigns into our lead artworking agency. This included locating and influencing key stakeholders, agreeing and setting time lines, organising workshops, and communicating to all teams in an appropriate manor. • Managing agencies – I analyse agency MI reviewing resource utilisation and outputs. I plan and deliver agency performance reviews, chairing F2F review sessions with GB&M and agencies and creating an actions document for tracking.• Budget Management – I raise over £300k of retainer POs per month and agree annual retainer fees with the agencies. I provide spend data to Senior Managers on a monthly basis, which is used at the end of the year to see what resource is essential, for 2017 a 15% retainer reduction had to be communicated. • Risk management – I follow the Group wide risk approach to suppliers, I have an excellent understanding of Supplier Qualification System as well as working with BUCFs on supplier control tests to achieve green status.• Communicating the agency model – I communicate the agency model, show what they do and how the Agency Management team can help; I have worked on teamsite to create and amend the Marketing Hub and this year I reviewed all content and created pages within the Comms Hub.• Being part of the Marketing Transformation team – I organise team meetings, facilitated feedback sessions and have presented in front of the MT team.



TSB

• Campaign Manager – TSB (Contractor)

  • Mar 2013 - Jul 2013

  As part of project Verde, I implemented the new TSB Bank branding across 180 documents.Managed time scales of this high priority project through artworking, into print production and distribution to the branch network.Briefed agencies and prioritised work load to consistently meet strict deadlines. As part of project Verde, I implemented the new TSB Bank branding across 180 documents.Managed time scales of this high priority project through artworking, into print production and distribution to the branch network.Briefed agencies and prioritised work load to consistently meet strict deadlines.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Campaign Manager – Change Customer Comms (Contractor)

  • Apr 2012 - Mar 2013

  • Considering the customer at all times I would create compelling change communications and adapt to flexible project requirements.• Confident in managing stakeholders, researching communication needs and writing briefs, working with agencies and suppliers (from data to production) I made sure the whole campaign was robust in its delivery. • Considering the customer at all times I would create compelling change communications and adapt to flexible project requirements.• Confident in managing stakeholders, researching communication needs and writing briefs, working with agencies and suppliers (from data to production) I made sure the whole campaign was robust in its delivery.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Existing customer communications consultant

  • Sep 2010 - Jan 2012

  I improved post acquisition communications for GI customers.I supported, designed and delivered customer communications across the whole customer suite on high profile proposition led campaigns. I improved post acquisition communications for GI customers.I supported, designed and delivered customer communications across the whole customer suite on high profile proposition led campaigns.



National Friendly

• Marketing Executive

  • Dec 2007 - Aug 2010

  Responsible for the delivery of consistent, effective, timely and customer friendly marketing materials.Writing copy for product literature, coordinating and documenting the sign off procedures and managing the print fulfilment for all sales support materials and constitutional mailings.Managing the relationships with creative agencies and printers to ensure cost effectiveness and quality, evaluating processes and recommending improvements. Managing a PR agency to develop PR strategies for proactive and responsive media coverage and managing a PR agency to develop PR strategies for proactive and responsive media coverage.. Creating campaign schedules and managing all aspects of campaigns from initial brief to sign off, delivery and analysis. Managing the face to face customer engagement programme and organising national focus group events. Gathering feedback from customers to feed into future strategies and idea generation. Drafting web copy and using Episerver CMS to update the National Friendly website with keyword rich copy, ensuring that all product information is clear, well targeted and complies with TCF guidelines. Creating and writing copy for targeted email campaigns.Supporting the delivery of strategic and business critical projects to ensure objectives are met



Friends Provident

• Marketing Communications Coordinator

  • Dec 2006 - Dec 2007

  Working with product development, technical, compliance and customer facing teams to update and develop product communications. Working with product development, technical, compliance and customer facing teams to update and develop product communications.



BBC

• Project & Event Co-ordinator

  • Mar 2001 - Oct 2005

  Worked as part of a team that project managed interior works as well for Children’s BBC, BBC Music and BBC Resources, as well as working on high profile events such as children in need and sports personality. Worked as part of a team that project managed interior works as well for Children’s BBC, BBC Music and BBC Resources, as well as working on high profile events such as children in need and sports personality.