Experience

DS Security Group Ltd

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Business Development Manager

  • Apr 2019 - Present



Ultimate Security Services

• Security Manager

  • Mar 2017 - Present

  Project management: implementation of a new build corporate contract (inception to project completion)Diverse multi occupier, modern 16 floor building, public realm and retail outletsStrategic: create and implement account strategy plan across contract to improve client relationship and long term contract retentionStaffing: recruitment, training, motivation & development of staff to ensure succession planning and client focussed service deliveryProcesses: writing and publication of all SOPs and Assignment InstructionsClient relationship management: control of contract & occupier relationships at senior levels Financial: responsibility for the setting and management of budgets, delivering against cost and growth targetsCommunication: full responsibility for communication to all key stakeholdersInnovation: introduction of better working practices and modify existing processes to improve efficiency,introduction of new technology into the account3rd Party Management: responsible for managing 3rd party suppliers providing access control and CCTV

• Duty Security Manager

  • Jul 2016 - Mar 2017

  Iconic location: 7 corporate office buildings, Large Retail area, Public Spaces and event managementOperational: responsibility Large team, Front of House, Multiple Loading Bays & Public realmStaff: Responsible for performance of operational service delivery, recruitment, motivation, training, rostering, discipline & communication within the vendor and client baseClient relationship management: developing and managing relationships across all levels within the contract & the management and delivery service expectationsFinancial: setting and management of budgetsCommunication: responsible for written and verbal communication with the clients and teams



Croma Vigilant

• Operations Manager

  • Apr 2018 - Mar 2019



Xerox UK Limited

• Service Delivery Manager

  • Feb 2013 - Sep 2015

  Responsible for client relationship management, strategic direction and contract growth within blue chip accounts across various sectors.



G4S Integrated Services

• Area Contract Manager

  • Feb 2012 - Jul 2012

  My responsibilities include: contract development, relationship management, team management and development, financial management and strategic direction.



Interserve PLC

• Contract Manager

  • Dec 2009 - Feb 2011

  Contract management for a blue chip account and responsible for devising and delivering training across a range of blue chip accounts within the investment banking arena.



Ricoh Europe

• Operations Manager Europe

  • Aug 2007 - Mar 2008

  Operational Management and performance measurement of European OPCOs.



Canon Business Process Services

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• General Manager Operations

  • May 1997 - Nov 2007

  Operational management of all Océ contracts within the South of England, encompassing blue chip clients within the Investment Banking, Petrochemical and Pharmaceutical sectors.