Company Accountant

• Oct 2020 - Present

Internal Sales

• Dec 2017 - Oct 2020

Responsible for internal sales calls, counter sales, product enquiries etc. Also assisting with the Accounts department and gaining Accounts industry experience. Responsible for internal sales calls, counter sales, product enquiries etc. Also assisting with the Accounts department and gaining Accounts industry experience.

Customer Relationship Manager

• Oct 2013 - May 2017

Role focus: Business development and I successfully attained life-long business from many companies; complaints handling and business retention; contracts handling; pricing structures; attaining and managing partnerships with freight companies and suppliers; staff training and development; liaising with all business partners to ensure their smooth operation. Role focus: Business development and I successfully attained life-long business from many companies; complaints handling and business retention; contracts handling; pricing structures; attaining and managing partnerships with freight companies and suppliers; staff training and development; liaising with all business partners to ensure their smooth operation.

Lead Teller

• Jun 2011 - Sep 2013

Role focus: Responsible for the branch’s cash inventories; daily set-up of all Telling areas, business’ change orders, stocking of ATMs, end of day balancing and safe keeping of all cash & valuables; weekly cash clearances and cash orders; maintenance of accounts, credit cards, overdrafts, loan payment schedules etc. I also completed CBA’s training/development course and qualified for specialist roles. Role focus: Responsible for the branch’s cash inventories; daily set-up of all Telling areas, business’ change orders, stocking of ATMs, end of day balancing and safe keeping of all cash & valuables; weekly cash clearances and cash orders; maintenance of accounts, credit cards, overdrafts, loan payment schedules etc. I also completed CBA’s training/development course and qualified for specialist roles.

Assistant Manager

• Jul 2008 - May 2011

Role focus: Front Office rosters and wage control; planning, training & development of reception, concierge, switch & night audit teams; overseeing & assisting in the daily operation of all hotel departments/outlets; monitoring & problem-solving of all computer servers; auditing of city ledgers; auditing of account adjustments and refunds; auditing of unsettled accounts; reconciliation of cashier and outlet cash; reconciliation of the hotel safe & petty cash, daily banking. In this role I also contributed to Novotel Brisbane having some of the best measured results in Australia, including being the top hotel for loyalty program subscriptions and data quality.

Shift Supervisor

• Jan 2002 - Feb 2007

Role focus: recruiting, training, rosters, customer service, stock tracking and ordering, food handling, conflict resolution, OH&S and all forms of cash handling. In this role I also supervised and assisted the management of six additional stores when required and contributed to my base store having the best sales and service figures in its area. Role focus: recruiting, training, rosters, customer service, stock tracking and ordering, food handling, conflict resolution, OH&S and all forms of cash handling. In this role I also supervised and assisted the management of six additional stores when required and contributed to my base store having the best sales and service figures in its area.