Experience

Autocalibration LTD

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Director

  • Jul 2022 - Present



Autocalibration

• Worcestershire, England, United Kingdom

• Owner

  • Dec 2020 - Present

  Autocalibration are proud to provide a truly mobile ADAS calibration service to the motor trade and retail customers. As one of the first businesses of its type, Autocalibration has been designed to improve key to key time for the motor trade by providing complete ADAS solutions on site. Autocalibration are proud to provide a truly mobile ADAS calibration service to the motor trade and retail customers. As one of the first businesses of its type, Autocalibration has been designed to improve key to key time for the motor trade by providing complete ADAS solutions on site.



Autoglass®

• United Kingdom
• Motor Vehicle Manufacturing
• 500 - 600 Employee

• Operations Manager

  • Jun 2016 - Sep 2020

• Assistant Branch Manager and Technician

  • Jun 2014 - Jun 2016

  Manage the day to day running of the Reading Autoglass branchEnsure efficient stock control at all timesProcess warranties to ensure maximum customer satisfaction and accurate bonus payment to techniciansHandle and manage any staff queries, concerns or disputes with support from Reading/Heathrow Manager.Handle and manage any customer complaints with a view to rectify situation for maximum customer satisfaction with minimum impact to the businessSupport technicians and office staff with work loadConstantly seek new processes and ways-of-working to streamline efficiency and maximise productivity of the branch.Handle money appropriately and effectively.Ongoing technician responsibilities. Show less

• Secondment Manager

  • Mar 2013 - Jun 2014

  Manage the day to day running of the Bracknell Autoglass branch.Ensure effective diary management and efficient use of technician's time in booking jobs.Ensure efficient stock control at all times. Process warranties to ensure maximum customer satisfaction and accurate bonus payment to technicians.Handle and manage any staff queries, concerns or disputes.Handle and manage any customer complaints with a view to rectify situation for maximum customer satisfaction with minimum impact to the businessSupport technicians and office staff with work loadConstantly seek new processes and ways-of-working to streamline efficiency and maximise productivity of the branch.Handle money appropriately and effectively.Organise training and work schedule for new technicians. Show less

• Assistant Branch Manager

  • May 2013 - Jul 2013

  Manage the day to day running of the Walthamstow Autoglass branchEnsure efficient stock control at all timesProcess warranties to ensure maximum customer satisfaction and accurate bonus payment to techniciansHandle and manage any staff queries, concerns or disputes with support from Walthamstow/Dagenham Manager.Handle and manage any customer complaints with a view to rectify situation for maximum customer satisfaction with minimum impact to the businessSupport technicians and office staff with work loadConstantly seek new processes and ways-of-working to streamline efficiency and maximise productivity of the branch.Handle money appropriately and effectively. Show less

• Technician and CSA

  • Mar 2012 - Mar 2013

  Technician:Repair and replace vehicle glass to the highest standardEnsure highest quality performed and expertise utilised at each jobManage own time appropriately to ensure completion of all scheduled jobs.Maintain excellent customer service at all times.Follow correct stock-check procedures at start and end of day.Handle all cash and payments appropriately throughout the day and follow correct cash handling procedure at all times.CSA:First point of contact at the branch either by phone or in personManage technician's diaries and schedule jobs accordinglyDeal with all customer queries Support management team whenever necessarySupport technician team throughout the dayFollow cash handling procedures appropriately Show less

• Featured in TV Advert

  • 2008 - 2013

  I was given the opportunity to feature in a television and radio advertising campaign, which enabled me to develop my confidence, communication and presentation skills.

• Technician

  • 2003 - 2012

  Repair and replace vehicle glass to the highest standardEnsure highest quality performed and expertise utilised at each jobManage own time appropriately to ensure completion of all scheduled jobs.Maintain excellent customer service at all times.Follow correct stock-check procedures at start and end of day.Handle all cash and payments appropriately throughout the day and follow correct cash handling procedure at all times.



AutoRestore

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Smart Repair Technician

  • 2001 - 2003

  Responsible for small to medium damage repair on interior and exterior of vehicles. Developed my customer service skills and ability to deal with money responsibly and efficiently Responsible for delivering high quality work within time constraints. Responsible for small to medium damage repair on interior and exterior of vehicles. Developed my customer service skills and ability to deal with money responsibly and efficiently Responsible for delivering high quality work within time constraints.



Kenilworth Motors

• Birmingham, United Kingdom

• Car Salesman

  • 1999 - 2001

  Motivated to hit sales targets Required to have excellent time management skills Gained experience in relationship building with customers Required to perform well under pressure Motivated to hit sales targets Required to have excellent time management skills Gained experience in relationship building with customers Required to perform well under pressure



JLR

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Manufacturing Engineer

  • 1998 - 1999

  Worked on Freelander assembly line Responsible for airbag ECU installation. Required to have excellent attention to detail and ability to work well in a fast-paced environment and to time constraints. Worked on Freelander assembly line Responsible for airbag ECU installation. Required to have excellent attention to detail and ability to work well in a fast-paced environment and to time constraints.