Gavin Fennell

Debt Recovery Officer / Collector at LIME
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Contact Information
us****@****om
(386) 825-5501
Location
JM
Languages
  • English -
  • Spanish Elementary proficiency
Skills

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Bio

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Experience

  • LIME
    • Telecommunications
    • 700 & Above Employee
    • Debt Recovery Officer / Collector
      • Mar 2004 - Present

      1.Communicate with clients/customers by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts. 2. Supply thorough customer service, maintain positive client/customer relations, and work efficiently in the name of the client. 3. Provide thorough, efficient, and accurate updates on computer files for each call made. 4. When requested, process all correspondences with adherence with pertinent legislation guidelines where applicable. 5. Knowledge, understanding, and compliance with all applicable Federal, State, and Local laws and regulations that regulate the collection industry. 6. Knowledge, understanding, and compliance with company policies and procedures. 7. Maintain knowledge of functional area and company policies and procedures. 8. Provide feedback to management concerning possible problems or areas of improvement. 9. Make recommendations to implement improved processes. 10. Perform other duties as assigned by management. 11. Ability to perform basic skip-tracing tasks which include following company’s skip-tracing matrix in order to make contact with our customer. 12. Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.

  • Grupo Unicomer / Unicomer Group
    • Retail
    • 700 & Above Employee
    • Senior Logistics Officer
      • Sep 2002 - Present

  • Eclipse Financial Investigation & Bailiff Services
    • Managing Partner
      • Apr 2002 - Present

Education

  • University of Technology, Jamaica
    Master of Business Administration - MBA, Logistics, Materials, and Supply Chain Management
    2021 -
  • University of the Commonwealth Caribbean (UCC)
    Business Administration Information Systems Management major
    2016 - 2020
  • University of Cambridge
    Diploma, Information and Communication Technology (ICT)
    2007 - 2008
  • University of Technology, Jamaica
    Bachelor's Degree, Business Administration and Management, General
    2003 - 2007
  • The University of the West Indies, Mona
    Introduction to Event Management, Distinction
    2016 - 2016
  • The University of the West Indies
    Project Management, Distinction
    2015 - 2015
  • The University of the West Indies, Mona
    Small Business Administration/Management, Distinction
    2015 - 2015
  • University of Technology, Jamaica
    Supervisory Management, Distinction
    2014 - 2014
  • Infoserv Institute of technology
    Prepress/Desktop Publishing and Digital Imaging Design, Distinction
    2013 - 2013
  • Infoserv Institute of Technology
    Comptia A+, Distinction
    2005 - 2005

Community

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