Experience

OsteoCentric Technologies

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Marketing Associate

  • Jun 2023 - Present



LaSalle Network

• United States
• Staffing and Recruiting
• 300 - 400 Employee

• Associate

  • Oct 2022 - Jun 2023



AAA Ohio Automobile Club

• United States
• Consumer Services
• 100 - 200 Employee

• Marketing Associate

  • Nov 2021 - Oct 2022

  • Supported marketing operations, guiding the development and implementation of robust digital marketing campaigns for a new division of business; headed social media marketing to drive brand development.• Amplified business development and growth by participating in sales calls and conducting presentations to generate new programs and secure additional annual revenue; established and monitored key performance indicators (KPIs).• Key role in coordinating with human resources to hire agents, create job postings, screen applications, and conduct initial interviews; establishing new hire onboarding processes to slash new hire labor costs by 21% in 2022.• Performed in-depth research to select and integrate a new company knowledge base using GURU software, increasing agent efficiency while providing agents with more independence. Show less

• Customer Service Representative

  • Aug 2021 - Nov 2021

  • Championed the delivery of high-quality customer service to AAA members, leveraging exceptional communication skills to identify and resolve inquiries related to their memberships.• Instrumental in boosting company AQS score by pinpointing customer needs as a member of the Emergency Roadside Service Department• Ensured compliance with company policies and procedures, leveraging an empathetic approach to member requests to maximize customer satisfaction and account retention.• Deployed a high attention to detail and analyzing skills, driving continuous improvement by transferring credit card information from one database to another Show less