Gavid Vickers
Indoor Leisure Manager at Your Leisure Kent Limited- Claim this Profile
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English -
Topline Score
Bio
Credentials
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BA (Hons) Leisure Management
-Jun, 2003- Sep, 2024
Experience
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Your Leisure Kent Limited
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United Kingdom
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Travel Arrangements
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1 - 100 Employee
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Indoor Leisure Manager
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Apr 2013 - Present
Key Achievements Successfully project managing and launching the £4.5million redevelopment project at Ramsgate Leisure Centre which was the largest capital investment leisure project in the district for 35years. The launch of two distinct new businesses Feel Good Factory & Your Spa (Ramsgate) both of which have all their financial targets in year1. Our Feel Good Factory was recently awarded Toning Centre of the Year by Shape Master UK. Ensuring the successful integration of culture, process and service excellence across the group by troubleshooting specific sites through a focused approach on training, communication and aligning individual employees efforts with Corporate and Local goals. Most recently at Tides Leisure Centre resulting in improvements in financial performance (10%) and huge gains in NPS score (-45 to +20) over a 12 month period. Grown key income streams through a combination of outreach and focused marketing activity leading to significant uplift in swim school participants (200+) and membership revenue (25%) over the past 2 year period. Responsibilities Responsible for a mix of 200 part time and full time employees ranging in responsibilities associated with health and safety, maintenance, catering, customer service, coaching, operations, cleanliness and management and it's my role to bring these resources together to create a seamless & enjoyable experience. To create a service excellence approach to the customer experience through a focus on moments of truth, bottlenecks and pain points. To systemise and reduce staff improvisation through effective and ongoing training and leadership. The management of Health and Safety and Maintenance in a proactive and cost effective way. To manage all aspects of financial performance of the facilities through the creation of and effective management of budgets, sales and expenditure management, efficiency savings and effective labour to income KPI’s. Show less
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General Manager
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Mar 2004 - Mar 2013
Key Achievements Leading a team of volunteers tasked with periodically assessing and reassessing standards and operations to ensure best practice and adherence to the Quest principles (Quality Management Charter Mark) Spearheading a complete culture change within the organisation involving the implementation of a sales and tracking system. Contributing to a 46% increase in fitness income through the effective management of lead generation and sales improvement activities. Responsibilities Playing a pivotal role in the management of the leisure portfolio for Thanet Leisureforce Ltd comprising three leisure centres. Developing and implementing innovative plans and strategies designed to facilitate the achievement of specific corporate objectives. Identifying and meeting customers’ specific requirements and ensuring the consistent delivery of service excellence at all times. Periodically reviewing sales performance and membership growth to ensure that the division’s Business Plan is achieved. Show less
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Lidl UK
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1 - 100 Employee
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Store Manager
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Jan 2003 - Mar 2004
Key Achievements Rapidly acquiring excellent managerial capabilities in this demanding and pressurised role, maximising limited resources through effective delegation in order to achieve set objectives and KPI's. Responsibilities Providing support and assistance to the Area Manager to facilitate the smooth management of the store on a daily basis. Performance managing other members of the team and motivating them towards the delivery of outstanding customer service and the achievement of targets. Monitoring and controlling stock levels on the shop floor and implementing effective visual merchandising to improve customer experience and maximise sales. Show less
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Education
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2016 - 2016
IESE Business School
Future Leader Executive Training -
2000 - 2003
Buckinghamshire New University
Bachelor of Arts (B.A.), Leisure and Business Management -
1998 - 2000
Thanet College
Business & Finance (BTEC National Diploma, Business and Finance
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