Experience

Fiducian Group Limited

• Australia
• Financial Services
• 1 - 100 Employee

• IT Network Support Administrator

  • Oct 2021 - Present

   Provide technical Level 1-2 help desk support to Head Office and Branch staff.  Log and follow-through with all requests for support.  Monitor day to day server and system activities (event log, server capacity, performance, and security etc.).  Log issues and incident responses in issue tracking system.  Assist with management and maintenance the Server & Desktop environment (backups, upgrades, etc.).  Assist with change management coordination and documentation… Show more  Provide technical Level 1-2 help desk support to Head Office and Branch staff.  Log and follow-through with all requests for support.  Monitor day to day server and system activities (event log, server capacity, performance, and security etc.).  Log issues and incident responses in issue tracking system.  Assist with management and maintenance the Server & Desktop environment (backups, upgrades, etc.).  Assist with change management coordination and documentation processes and procedures.  Assist with Network security, virus protection and patch update processes.  Maintain and inventory hardware and licensed software.  Help with the installation of new systems and networks as required at Head Office and Remote Branches.  Support the Network Manager in making appropriate technical recommendations.  Ensure that service levels are maintained.  Ensure all operational procedures are documented and adhered to.  Help and assist with network infrastructure projects. Show less  Provide technical Level 1-2 help desk support to Head Office and Branch staff.  Log and follow-through with all requests for support.  Monitor day to day server and system activities (event log, server capacity, performance, and security etc.).  Log issues and incident responses in issue tracking system.  Assist with management and maintenance the Server & Desktop environment (backups, upgrades, etc.).  Assist with change management coordination and documentation… Show more  Provide technical Level 1-2 help desk support to Head Office and Branch staff.  Log and follow-through with all requests for support.  Monitor day to day server and system activities (event log, server capacity, performance, and security etc.).  Log issues and incident responses in issue tracking system.  Assist with management and maintenance the Server & Desktop environment (backups, upgrades, etc.).  Assist with change management coordination and documentation processes and procedures.  Assist with Network security, virus protection and patch update processes.  Maintain and inventory hardware and licensed software.  Help with the installation of new systems and networks as required at Head Office and Remote Branches.  Support the Network Manager in making appropriate technical recommendations.  Ensure that service levels are maintained.  Ensure all operational procedures are documented and adhered to.  Help and assist with network infrastructure projects. Show less



Compumenn National Pty Ltd

• Sydney, New South Wales, Australia

• laptop repair technician

  • Aug 2017 - Oct 2017

   To fix damaged laptops surfaces and all in one  To look after CID cases  To refurbish  To log and monitor customer complaints  To log the incident response  To fix damaged laptops surfaces and all in one  To look after CID cases  To refurbish  To log and monitor customer complaints  To log the incident response



SoftLayer, an IBM Company

• IT Services and IT Consulting
• 300 - 400 Employee

• Inventory and Server Build Technician

  • May 2016 - Jul 2016

   Build and fix servers to customer specific.  To manage computer inventory.  Perform cleaning and maintenance at pacific times.  Give customer reports on the servers  Build and fix servers to customer specific.  To manage computer inventory.  Perform cleaning and maintenance at pacific times.  Give customer reports on the servers



Unions NSW Western Sydney office Intern at Parramatta

• Coordinator

  • Sep 2013 - Sep 2014

  • Welcomes affiliated union officials, organisers and delegates by greeting visitors, in person or on the telephone; and referring inquiries. • Optimizes official’s time and utilization of office resources by scheduling bookings in person or by telephone using Microsoft Office calendar and hard copy. • Establish filing systems and processes, keeps records of office resource bookings. • Provide regular reporting and analysis that demonstrates usage of office resources and… Show more • Welcomes affiliated union officials, organisers and delegates by greeting visitors, in person or on the telephone; and referring inquiries. • Optimizes official’s time and utilization of office resources by scheduling bookings in person or by telephone using Microsoft Office calendar and hard copy. • Establish filing systems and processes, keeps records of office resource bookings. • Provide regular reporting and analysis that demonstrates usage of office resources and provide break-downs of statistics per union/activity. • Maintain Unions NSW customer relationship management system CRM around 50,000 individual records. • Reconcile data between various systems and sources with the CRM, undertake data entry and update contact lists. • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies and arrange stock as required • Maintains operations by following policies and procedures; reporting needed changes. • Contributes to team effort by accomplishing related results as needed. Show less • Welcomes affiliated union officials, organisers and delegates by greeting visitors, in person or on the telephone; and referring inquiries. • Optimizes official’s time and utilization of office resources by scheduling bookings in person or by telephone using Microsoft Office calendar and hard copy. • Establish filing systems and processes, keeps records of office resource bookings. • Provide regular reporting and analysis that demonstrates usage of office resources and… Show more • Welcomes affiliated union officials, organisers and delegates by greeting visitors, in person or on the telephone; and referring inquiries. • Optimizes official’s time and utilization of office resources by scheduling bookings in person or by telephone using Microsoft Office calendar and hard copy. • Establish filing systems and processes, keeps records of office resource bookings. • Provide regular reporting and analysis that demonstrates usage of office resources and provide break-downs of statistics per union/activity. • Maintain Unions NSW customer relationship management system CRM around 50,000 individual records. • Reconcile data between various systems and sources with the CRM, undertake data entry and update contact lists. • Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies and arrange stock as required • Maintains operations by following policies and procedures; reporting needed changes. • Contributes to team effort by accomplishing related results as needed. Show less



United Services Union

• Australia
• Non-profit Organizations
• 1 - 100 Employee

• IT Assistant

  • Apr 2005 - Oct 2010

  • Care for computer hardware. • Repair Computers. • Installation of operation system software. • Assisting in the installation and system software. • Operate computer hardware and packages. • Software problem solving. • Remote desktop assistance. • One server raw start up, from beginning to end. • Information paperwork concerning laptop handouts. • Determine management expectations and needs. • Assisting computer networks. • Provide network administration and… Show more • Care for computer hardware. • Repair Computers. • Installation of operation system software. • Assisting in the installation and system software. • Operate computer hardware and packages. • Software problem solving. • Remote desktop assistance. • One server raw start up, from beginning to end. • Information paperwork concerning laptop handouts. • Determine management expectations and needs. • Assisting computer networks. • Provide network administration and assistance. • Practice and follow workplace safety procedures. • Helping to provide basic system administration. • Helping and assisting within network operating systems. • Run standard diagnostic tests to office equipment. • Work effectively as a team, within the office and IT environment. • My communication skills are effective and full of assistance. Show less • Care for computer hardware. • Repair Computers. • Installation of operation system software. • Assisting in the installation and system software. • Operate computer hardware and packages. • Software problem solving. • Remote desktop assistance. • One server raw start up, from beginning to end. • Information paperwork concerning laptop handouts. • Determine management expectations and needs. • Assisting computer networks. • Provide network administration and… Show more • Care for computer hardware. • Repair Computers. • Installation of operation system software. • Assisting in the installation and system software. • Operate computer hardware and packages. • Software problem solving. • Remote desktop assistance. • One server raw start up, from beginning to end. • Information paperwork concerning laptop handouts. • Determine management expectations and needs. • Assisting computer networks. • Provide network administration and assistance. • Practice and follow workplace safety procedures. • Helping to provide basic system administration. • Helping and assisting within network operating systems. • Run standard diagnostic tests to office equipment. • Work effectively as a team, within the office and IT environment. • My communication skills are effective and full of assistance. Show less