Product Owner

• Jun 2022 - Present

Knowledge Expert is a digital transformation service provider whose mission is to transform digital strategies into market realities for forward looking companies. We bring exclusive value to our customers by combining our very deep Pega expertise with Lean-Agile and DevOps to maximize business outcomes and reduce TCO. Knowledge Expert is a digital transformation service provider whose mission is to transform digital strategies into market realities for forward looking companies. We bring exclusive value to our customers by combining our very deep Pega expertise with Lean-Agile and DevOps to maximize business outcomes and reduce TCO.

Product Manager for CRM and client portal application at B2B Client Department

• Dec 2019 - Jun 2022

- Defining the product strategy, vision and roadmap for the customer portal and CRM nationwide and enabling achievement of it− Gathering and prioritizing features and change requirements, from customers and stakeholders, to ensure the optimal client value− Building cooperative relationship with B2B clients: leading client interviews to collect their needs, performing demonstrations of the products− Overseeing the implementation of the features with internal partners (IT and Operational)− Acting as escalation point for issues and resolving them successfully− Coordinating the client relationship tools expert community, managing the change− Supporting marketing campaigns as an SME of the CRM Show less

Business Analyst - Information System Department

• Dec 2016 - Dec 2019

Co-managed IT migration stream of TURPE 5 project (regulatory requirement to adjust the tariffs for 450.000 electricity delivery points) - Scoped and planned the migration roadmap with B2B Client Department for five applications - Coordinated five software teams of 15 people in totalOversaw the team responsible for scoping the IT projects for industrial customers andhelped the business to prioritize themStructured the Human Ressources stream of the reorganization project to implement SAFein the IT DepartmentEnsured continuous improvement of the service delivery for the B2B applications - Supported users of the B2B applications on transversal issues (advanced expertise) − Analyzed cross-software defects, recommended improvement solutions and organizedcorrection implementation- Enabled the change of 10% of clients’ energy providers by a set date Show less

IT Consultant for energy business unit

• May 2014 - Dec 2016

Project: Management support for Homologation team which aimed to deliver approval to electrical suppliers (30) to use API and data flow from the client’s system − Managed client relationship for the team of four consultants − Operated continuous improvement stream for the testing and the team’s IT platform − Advised the energy providers with business or technical issues to get approval to use client’s IT infrastructure Project: Transversal quality assurance for an application that manages requests of energy suppliers (including SAP ISU and solution that manages smart metering) − Planed and coordinated testing campaigns with six different applications − Defined and executed transversal quality assurance scenarios − Worked with users to define the quality requirements Show less

IT Apprentice: IT HR Department

• 2010 - 2013